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February 2024 by Peter Thornton
The manager was extremely helpful and so was the rest of the team there. Best uhaul experience I have ever had. The truck was extremely clean, the process was easy, everything was great.
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December 2023 by Vashaun Benton
Thank you U-Haul Arcadia team for making the pickup and drop off so easy! This location has such a well managed staff!
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November 2023 by Debbie Engler
The whole process was very smooth. Picked up the van at 4:30, went 66 miles round trip and was back after dropping off the furniture by 7:30. Easy Peasy!!
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November 2023 by JCurtis Long
Standard U-haul facility, always helpful. Easy in easy out.
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November 2023 by Lori L.
This store is fabulous! The staff accommodated my issues at hand and made sure I was treated more than fair! I am so grateful for this professional staff, I will be back when I need a trailer! This store is my go to- next time I am in need of a trailer or uhaul truck! Thank you! I didn't have to suffer for months on end just to rent a trailer! They made it possible to rent a trailer and keep food on my table and I am SO GRATEFUL AND APPRECIATE YOU SO MUCH UHAUL!!! God bless you all for making it possible!
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October 2023 by Nick Falls
In an era when the din of digital clamor has muffled the age-old virtues of genuine service and cordiality, lo and behold, a beacon of hope arises in the most unexpected of places—a U-Haul, of all establishments, situated just down the street from my esteemed residence. Permit me to regale you with a tale that will undoubtedly cement this establishment's reputation as the crème de la crème of all vehicle rental facilities in our fair city.Nestled in one of the city's most opulent neighborhoods, where the roads are lined with verdant trees and stately mansions stand as a testament to the grandeur of times gone by, this U-Haul branch stands out not merely for its prime location, but for the unparalleled excellence it brings to its business.Upon my arrival, I was met with the sight of a vast array of rental options, each vehicle standing in immaculate condition, awaiting its next journey. But what truly set this place apart was not just its fleet but the caliber of its personnel. Enter the manager—a gentleman of such affable demeanor that I felt an instant connection, as if our souls had been acquainted in another lifetime. As conversations unfurled, it came to light that we shared mutual acquaintances, further solidifying the uncanny bond I felt. In a gesture of goodwill and camaraderie, I extended an invitation for him to join me at the next Sunday Mass, an offer he received with open-hearted receptivity.But the serendipities did not end there. As I recounted my woeful tale of an unsatisfactory encounter at a different U-Haul branch, where the vestiges of decent customer service seemed to have evaporated into thin air, the manager took it upon himself to ensure my experience at his establishment would be nothing short of exceptional. Despite my reservation being made at that other, less impressive location, he ensured that not only was my reservation honored but that every need and preference was catered to with an almost clairvoyant precision.The check-in process was as swift as the westward wind, devoid of the tedious paperwork and endless waiting that seems to plague similar establishments. And as for the checkout, it felt as though time itself had been bent to my favor, for no sooner had I returned the vehicle than I was free to go, without a minute wasted.Out of all the U-Hauls that dot this vast land, this particular one has set such a gold standard that I shudder to think of frequenting any other. They have spoiled me, not with frivolous luxuries but with the kind of genuine care and attention to detail that harks back to a time when every customer was treated like royalty, every transaction was a matter of honor, and every business interaction was an opportunity to forge lasting relationships.To the discerning individual seeking not just a vehicle but an experience that will warm the cockles of one's heart, I say, look no further than this U-Haul. For in this age of transient pleasures and fleeting loyalties, here is an establishment that stands as a bastion of old-world charm, impeccable service, and genuine human connection.Thus, it is with profound pleasure and the highest regard that I award this U-Haul branch a resounding five stars, not just as a mere rating, but as a heartfelt commendation for reminding us all of what true service feels like. If there were a higher accolade, I would bestow it without hesitation. For now, though, let these words stand as a testament to a U-Haul that has truly redefined excellence.
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September 2023 by Kenny White
David, the manager at the 40th street and camelback location is a real professional.
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July 2023 by Vinnie D
Regarding U-HAUL@Arcadia in Phoenix AZ:1. The a gent was upset because I and a another customer came in during the last hour that they were open. Be grateful you have a job that virtually anybody else could do, and don’t complain about the customers to a customer.2. I’ve rented several trucks from U-Haul before, but for some reason another persons name is attached to my account/profile. After speaking with three people from the company they claim that there is no way to correct my phone number or make any changes to the system. That is absurd.3. Since the rental was it listed on my dashboard in the app I have no way of reviewing it so that it shows to the public. The gas tank contains less gas than what was pointed out to me, both visors fell down from the ceiling when I try to adjust them, and the handle that lowers the driver side window up and down broke off while I was lowering the window. The truck is literally falling apart.
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May 2023 by D D
Rented a van to move studio apt, it had over 1/2 tank of gas! Loved not having to immediately find a gas station.Justin helped me the rental part of van.He patiently helped me with the phone app, explained everything and more about the van, made it very easy.I appreciated that he was kind and patient.Van drove great, easy to drive. Takes regular unleaded.I am short and the van seat doesn't rise, I brought my own cushion.When I returned van, it was the owner David Turner who checked me out.David was very pleasant and professional, even though it was real early in the morning,I was checked out and on my way in less than 10 min. and glad I chose that location to rent.It was the easiest, most pleasant rental experience.I would go there again when/if I need a rental.Thank you Arcadia UHaul for doing business the way you do it!!
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May 2023 by Daniel Pierce
Do Not Use This location. Very bad customer service when the truck was 45 minutes late after renting it for 5 full days and paying for 246 miles.
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April 2023 by Kelly Whyman
The worker who set up my contract was extremely rude and unhelpful to both me and another client ahead of me after opening several minutes late. After he set up my contract, he took another customer at the counter instead of hitching up the trailer for me to complete my reservation. I ended up hitching up the trailer myself and still waited for him to come out and document the hitch and do my light check. This was the worst customer service experience at a U-Haul location I have ever had and I’m a frequent renter over the last 25 years. This was very disappointing…
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February 2023 by betsy baker
This is the only location I use because the staff is helpful and very friendly.
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December 2022 by Elena Herald (ElenaInTX)
I have already recommended to my family and friends. I had visited this location 3x the week of 4/11. The associates were friendly, welcoming, and accommodating. I purchased boxes and they assisted with placing them my vehicle. They took time to explain the process and offered future help. I was completely satisfied.I had rented a truck and a tow trolley for an out of state move. Daniel and Robert were professional and extremely helpful during the process of picking up and explaining what to expect and what resources were available if additional assistance was needed.
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December 2022 by Joe Previte
Juston was super helpful! We ran into an issue with self-pickup and he helped us get a new truck and quickly. He even helped us check out quickly. Very nice guy, would recommend using their trucks here.
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December 2022 by Jake F.
What the hell happened to this location?? I've been buying supplies here for years with Robert and the gang. Now only the mean inattentive bald guy that can't use the computer is left?? Whoa. Rethink this uhaul!! You had a nice running store that has become downgraded. Unimpressed.
