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January 2024 by GL S
There was an error regarding dispatch on the truck I was going to rent. I was afraid since I had made and changed my reservation multiple times there would be fees. They at customer Care we're so pleasant and so helpful and sweet I didn't have to pay any fees and they were very understanding I really really like this company and I will use them again especially the U-Haul 24/7 where you don't even have to speak to anybody You can just use your mobile phone and go pick up a truck it's that easy and it's wonderful
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December 2023 by JJ Brown
Very friendly, highly recommended. Thank you Brian!
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December 2023 by Bryan Torres
Very down to earth and professional.
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October 2023 by Tim Matykiewicz
This U-Haul location is organized, clean, quick, professional and a very easy process when renting a U-Haul truck. Ya gotta try this U-Haul location!!!
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May 2023 by David B
Don't know how you can improve but from the experience I just had renting this truck from U-Haul there is a definite need for improvement. This location was allright. The problem I had was nobody could get my reservation correct and I was sent to four different locations to get the truck I wanted. I made a reservation to pick up a 26 ft truck at 9am in Orange and left home at 3 am to find the system was down and couldn't get the truck. When I called around noon, the system was working but I was told my reservation was to pick up where I live and drop off where I was supposed to pick up and I would have to call the company to fix it. After an hour on the phone, I was told that everything was straightened out and could pick up the truck at a different location at 6pm. I went to that location at 6pm and no truck . I was told that they changed the pick up location because the truck I was supposed to pick up still wasn't returned. I had to call again and was sent to this location to pick up a truck the next morning. This location had the truck but said my reservation was for two days one way instead of the four days round trip I requested so more time wasted while they straightened that out. Then she fixed the return date but still had it as a one way rental for two days so when I returned the truck there were extra charges for mileage and days and more time wasted getting the amount owed corrected. Each time I was assured that everything was corrected and every single time there was a problem and I ended up wasting over 24 hours I needed for the move and over $100 for an extra night stay at a Motel 6, along with the frustration, stress and aggravation on top of everything else you have to deal with when you move. What can you do to improve for the next customer? What can you do to make me consider U-Haul the next time I need to rent a truck? What should I tell someone if they ask me if U-Haul is a good company to rent from?i
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May 2023 by Adam B
Great customer service when renting here. The truck I needed wasn't available, so they have me a complementary upgrade.
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January 2023 by Joey L
***** at the ****************** location was so helpful! My husband and I had made a mistake on the reservation and he was quick to help. He provided a LOT of valuable advice. He walked us through the next steps as well. Very personable!
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December 2022 by Hazel S
My car broke down in front of the Uhaul dealership on *********** in **********. The manager ******* went out of his way to help move it till it was eventually towed off the lot. ***** as the tow truck driver was not able to take my friend and I back to ******. Turned out he and his partner were going to ********* so we got a ride to a friend's house and then made it back to Woodstock and then back to ******. You have an invaluable manager and if I in recommending them to anyone wanting any help with a uhaul rental as this was the awesome service I received as a complete stranger. Thank you for being so kind in a time of need
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December 2022 by Lewis Taylor
Very helpful
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November 2022 by Jennifer S
Excellent experience at A&H Rentals; ***** was wonderful. A family member moved to ******** from out of state, and UHaul changed our drop off location to another location, but they never notified us (we were also supposed to get a notification from the out of state pick up location and never received that notification either). We were on a strict timeline to drop off the vehicle transport so the movers could unload the truck, and ***** took time out of his Sunday morning to meet us and help us with the transport - he went above and beyond when he didn't have to. Dropping off the van at a later time was also a very smooth process.As far as UHaul, I am not happy with their customer service, as we were supposed to receive text notifications from them with respect to location changes at both pick up and drop off. This is not the fault of the individual dealers. My suggestion is if you rent with UHaul and are on a strict timeline (like we were with the out of state move - we only had a certain number of days to load, drive, and unload), do yourself a favor and call UHaul the night before your pick up and drop off, just in case they changed your locations and did not notify you. If they change your locations, please do not take it out on the individual dealers; this is something that is out of their control.
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May 2021 by andrew f
Went ot the location on king George highway. And the service, and the lies employees told to get our business matches the the scumbags in that area. Lied to us about we only charge for 24 hrs so we booked for 1pm to 1pm, and they caused such a hassle rude to us. And thr attitude they gave to us after telling them what the person on the phone told us..... truck completely beat up. So you know they scammed people out of money to fix their trucks.... that they don't fix. I'll never deal with this company again. I recommend no body else deal with these scam artists either. If I did wanna spend the day before my move trying to find a truck I wouldve give them the full extent of my vocabulary. So many clowns at that circus
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November 2020 by R. I.
U-haul sent me here to pick up my truck. Edwin w/ Pecos called me to verify my reservation and to give me instructions on how to find them.Edwin was also there when I picked up my truck. Great guy, He went over he whole truck with me, explained how to avoid charges and made sure I was ready for the road! He definitely helped to make my experience painless!
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October 2020 by Cameron Meyer
Had a really great experience at this uhaul today. I picked up a 20' moving truck and the staff was super friendly and the truck was super clean. I don't need uhauls terribly often, but it was such a good experience that I'll probably go out of my way to go to this location again. Thanks.
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July 2020 by Kyla Kouvaras
Great experience every time I come here. Quick process and reliable and friendly customer service. The manager at this location is really kind and works with you to get you what you need in a timely manner.
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June 2020 by Monica Cress
I recently rented a truck from U-Haul with only a day's notice. Brian at the Pecos rd. location in Ahwatukee was helpful, knowledgeable, and gave me fast, competent service. I will definitely be back and will happily refer others.
