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December 2023 by Wendy W.
Reliable service, on time, move arrived much earlier than expected, drivers were very friendly and accommodating. Customer service was very helpful with my move date changes and followed up on drop off and pick up times. I would definitely use this service again,
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November 2023 by Chris Kim
I used the trailer option (shared container)—the only downside to that was that the container was large and needed quite a bit of space for parking. Besides that, it was a great experience.To start, the gentleman who dropped the container off in IA was so kind—on top of the usual housekeeping items, he took the time to show this lost lamb how to use a ratchet strap.Once all packed, I called to have the container picked up. The app let me track where my container was. When it arrived in the earlier days of the estimated arrival (which did not work for me), they still gave me the option to receive my items on the last day of the estimated delivery.I just received my items yesterday in AZ. I had logistical issues with the container parking at the new location. I was flustered and panicked. JOE, who delivered the container in AZ, not once lost his temper or grew impatient—he was unbelievably kind and sweet and helped figure out the situation.In all, it was a great experience and I would use UPack again!!
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November 2023 by Sangeetha Reddy
Extremely accommodating and excellent support. Answered every call that I made during move planning to move completion. Every individual of the company offered the support required for my international move from Canada to USA!
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October 2023 by Diane G.
We were very happy with U-Pack with the exception that the bulkhead they provided broke in half and we lost some of our belongings. Make sure you take pictures of what you packed if you use a trailer for your move as opposed to a Pod.
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September 2023 by Mil Pittman
Although my 2 containers were separated - why I don’t know…. They both arrived to me the next day. I was never told they would be changing trucks. Most likely would have been a game changer for me.
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September 2023 by Connie B.
We were super happy with U-Pack. Excellent value, great communication and follow through. Showed up on time and safely delivered our household items from Snohomish WA to Surprise AZ exactly when promised. Great interaction.
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August 2023 by Stacie Crecelius
This was my first time using a company like this and I have to say, they were absolutely amazing. The staff were very responsive, explained exactly how the process works and I was able to follow my belongings the whole way. I had called many different companies and after extensive research U-Pack was the best bang for the dollar. I moved from AZ to KY and they were professional, delivered with a smile and everything arrived in tact! I did hire professional loaders to help load my belongings. I would use them again if I needed.
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August 2023 by Chad Gundry
I have used upack two times in the past 3 years moving across state lines. Both times have been a pleasant experience and relatively affordable. Every person I have interacted with from customer service, to dispatch, to the actual drivers have been easy to work with and professional and quite kind. I was surprised by how easy the whole process has been. Very happy with my moves with them.
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August 2023 by T Bielecki
This was a fantastic experience. I moved from NC to AZ. It was $6k lower in cost compared to a major traditional mover. The whole process was seamless. Easy to book. The container was delivered on time. I have already recommended UPack
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August 2023 by Steve Piper
Used U-Pack to move across the country. They did what they said they would do. The prices were reasonable. Everything worked as advertised and everyone I dealt with was kind and helpful. The only thing that I would have improved is I wish the trailer were a bit cleaner. But that was certainly not a dealbreaker. I would use them again.
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August 2023 by T M
Best value for price if moving long distances. Since they use ABF freight your container may arrive quicker than expected especially if you are moving to a major city-freight hub.What you are quoted is what you get. Will definitely be using again.
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August 2023 by Jiwon Lee
Moved from MO to AZ using a Relocube. We had 2 TVs, a Queen mattress and a box spring, a recliner, and about 30 moving boxes filled with stuff. Had them store the container for a little over 30 days. Communication was great. The container got dropped off and picked up x2 all within the promised time range. All of our stuff got delivered clean/non-damaged!!! Highly recommend!
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August 2023 by Ginger H.
Every step of the process went smoothly and the customer service was helpful and answered all the questions. I hope I don't have to move across the country again but if I do I would go with u-pack again. I checked around and their pricing is on point. I especially appreciated being able to check the status of my quote / order online. Two relocation cubes were the best size / solution to move the contents of our 3 bedroom home. We have less stuff than most people so it was hard to know if this would be enough room, but it fit the majority of our belongings. We were able to leave what didn't fit with neighbors/friends.
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July 2023 by Sharon K.
This was the easiest way to move. Everyone was great to work with and our stuff arrived a week earlier than expected. With the exception of the dispatcher in/near Marion, Ohio who did not give proper information to the driver even though I verified more than once where to drop the trailer, our experience was great and we highly recommend this company. By the way, this was a cross country move.
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June 2023 by Ashley D'Attilio
Great experience with this company for a second long-distance move. Will not use anyone else. Delivered on time or early in both cases. Easy to get ahold of and talk to a real person. Beat prices of all other moving companies.
