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November 2023 by Zac Majors
My phone was smashed, nothing was backed up, and it couldn’t be connected to a computer or new phone. They were able to recover my data to a hard drive and install my contacts on my new phone. Great service! Highly recommend!
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November 2023 by Anne Kleinman
I am a senior citizen, tech challenged! Every time I come in with a problem/question about my cell or tablet the staff is super patient and helps me out. Today Brianna helped me transfer data from my old tablet to a new one.I cannot find enough words to express my gratitude and good fortune to have found the staff at Asurion on Ray Rd.
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November 2023 by cindy schugg
Great customer service. I have a Ubreakit store close to my house. They never took an order or called me when they had a part..infact they did nothing to get the part. This store which started with the friendliest person answering the phone said the magic words..we will start a work order for you. As soon as I heard that I drove way over to a great store. I was greeted and taken care of by each of the employees. Great store and well worth the drive. I'll be back. Thank you !
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November 2023 by stephanie zubel
Super great and very helpful staff! Marly was really nice, friendly and helped me get all squared away. Bree was the one that fixed my phone and she did an amazing job. Overall great job
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November 2023 by Mark VanGemert
My visit only took a few minutes. They diagnosed my tablet and explained what was needed to repair it and how long it would approximately take. Everything was completely accurate. I will recommend Ubreakifix to all my friends that need tech service.
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November 2023 by Crystal Rodriguez
I’ve taken my phone to the front desk and they let me walk out paying nothing because it was just a WiFi issue. Normally a store makes you pay every penny for any minute they spend on you. They are very friendly and very helpful. I’ve taken so many electronics to them and would rather pay them for their services then taking them to Apple or Geek Squad. I always leave satisfied with the way I’m treated and I leave full of knowledge on how to try to fix things at home first. Location off of Ray Rd and I-10 Ahwatukee.
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November 2023 by Kyle Meluch
Don't go here. Charged me $300 for screen repair. Next day there were a few dead pixels on the screen they JUST repaired. I go in one of their employees tells me it's under warranty and they can fix it back up just bring it in tomorrow. I bring it in the next day and am told the EXACT OPPOSITE thing by a different employee and that basically to go kick rocks. So only go here if you like being overcharged for stuff and also being lied to
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October 2023 by Michelle P
Very friendly and helpful staff. I walked into this location after a bad experience at the Chandler store. Sandy did everything she could to help me recover my lost photos and honestly brightened my day. Fantastic customer service experience from a technical and personal perspective!
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September 2023 by Cody Kiraly
They were awesome and super communicative. Even stayed open to help fix my phone. I highly recommend this location.
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September 2023 by Malin Walter Lewis
I was in and out in less than an hour. My phone looked brand new and is working like it's brand new! They fixed the speaker, clean the phone and put a new screen saver on! Love it! Thank you!!!
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September 2023 by Chris Dunlop
Staff took great care of my Pixel 6 Pro. Can't thank them enough for their help, as I was dealing with my phone during a work day it was also incredibly nice to have a comfy couch to sit on. I had to visit this location from Queen Creek, AZ so commuting here and back more than once was going to be tough. Thank you all!
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September 2023 by Somya Sharma
They are the best . Super friendly and super efficient . I went their with my dead pixel 7 pro and they brought it to life in a matter of 90 minutes like magic. Thank You Sandra and the entire team ? ❤️
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September 2023 by Marty Schroeder
It was my own fault I dropped my phone and the back cracked (I did have a cover on it so was surprised), but i was able to get it fixed in a timely manner. All 3 associates I interacted with were friendly and knowledgeable. My phone looks brand new now and I have a better cover on it as well!
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August 2023 by Ryan Stone
Brought in my Galaxy Z Flip 4 for a initial inspection to back up my claim I did online through Samsung. Sandy was my associate who handled the process up front and took my phone in back to repair that minute. Once determined it was caused by faulty hardware she gave me information regarding my claim and said could be fixed within a hour. Whoever the tech was that day did a great job! Highly recommended this location.
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August 2023 by RL Kingman
Apple iPhone 12 Mini was functioning fine. All of the sudden, no phone. Put it on the charger and the apple logo just kept going on and off. Fearing my 4 month old phone was dead, I took it to Asurion for diagnosis. They said it was a long shot, but it could be the battery. They had one in stock, so, took my phone apart, replaced that battery, and VIOLA the phone worked. Also, they were $50 less expensive than tje guy ip the street. Thanks Asurion.
