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August 2025 by Travis Johnson
I delivered food here, promptly and accurately. They didn't tip. If they treat the people who deliver their food like this, can you really trust them with you money?
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April 2024 by Cynthia Ambre
Great service and location. Everyone was so friendly and professional. It is so nice that there is still a bank that caters specifically to its customers needs.
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February 2024 by Lolita Watson
Always greeted with a smile. Pleasant to do business with and yes I would recommend them as a bank to go to very family-oriented
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February 2024 by Steve Clover
These Employees are so friendly
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December 2023 by James Downing
Best banking experience in Phoenix, period.
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October 2023 by Erik Chandler
Best bank ever.
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October 2023 by Dom Wayne
Their atm never works like never, you have to go inside if you want anything. They’ll alright inside but out of all the banks I’ve had the pleasure of doing business with this is the worst even below banks I’ve heard about being bad. This bank is the worst bank to exist. I’m tired of wasting gas time and money for this bank to act like children.
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October 2023 by Donna B
It is always a pleasure to go into this branch for service. All of the branch employees are professional, polite, and extremely helpful.
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September 2023 by Jeanne Wolfsong
Very accurate and pleasant
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June 2023 by Kyle Grapes
Their atm never works like never, you have to go inside if you want anything. They’ll alright inside but out of all the banks I’ve had the pleasure of doing business with this is the worst even below banks I’ve heard about being bad. This bank is the worst bank to exist. I’m tired of wasting gas time and money for this bank to act like children.
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April 2023 by Chris E.
I was recommended to use UMB for a HELOC and there was great communication to start out. Then the trouble started. They opened a checking account without my knowledge or approval. Then, despite knowing my 1099 status at the beginning of the process and claiming there would be no issue with the HELOC, and after I submitted all documentation they requested, I was contacted by the lender stating I would need to provide documentation "confirming the amount of hours [I am] guaranteed to work." They very well know that my staffing agency will not provide documentation of 1099 guaranteed work. Seems like there is a real disconnect with this institution. They could have saved a lot of time and frustration if their lenders and underwriters were on the same page.
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January 2023 by Donnab
It is always a pleasure to go into this branch for service. All of the branch employees are professional, polite, and extremely helpful.
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November 2022 by Patrick Brewer
The quickest and fastest drive thru. Ever. Best customer service.
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August 2022 by Doris Rhimes
The staff were very friendly, courteous & welcoming, i was very impressed their level of knowledge & professionalism
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June 2022 by Bonnie Kautzky
Gerri at UMB is always helpful and was able to help me navigate the transition of my 401k to an IRA.
