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February 2024 by Martin Petrov
Package delivery has been extremely dependable in staff at each of the UPS stores has been extremely friendly and helping me finalize the shipping and any issues that I’ve had
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February 2024 by Don Milligan
Quick and easy, dropped off package for shipping in less than 5 mins.
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December 2023 by Sonia Garcia
This place is a complete joke! I went in there on December 16 to have a package sent to North Carolina. I paid $30 and the girl working there says it’ll be there no later than Tuesday the 19th..The package is still not there when I called the location The gentleman who answered, didn’t even sound like he cared at all didn’t even ask me for the tracking package just said we don’t guarantee anything didn’t care that I spent $30 at his location.I checked the package. It should be there on the 27th. I should’ve sent it regular mail. It would’ve been there a lot sooner. I will never lose. Use this location again or the UPS store.
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December 2023 by Lisa Taylor
Amazon's return policy is excellent. Returning items is hassle-free – just take them to a participating UPS store. They'll handle the packaging and shipping for you, free of charge. As a frequent Amazon shopper, I consistently bring my returns to this store, where they consistently provide excellent service.
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December 2023 by Reggie T
Black Man walks in Store female worker just stares gives creepy look …White woman walks in 5 minutes later bright smile Hi How may we help you the racism kinda thick ..She didn’t even offer to help with what I needed done..Won’t be going back Office Max it is…..As I’m in the store I’m writing this if you check the cameras that day you’ll see before 12 the only black guy to walk in store …There was a lady and a guy working none of them greeted the black customer but right after a white woman walks in Good Morning How may we help you..As I was struggling to fax off some paperwork no one even spoke to me or offered to help with what I was there for…Check your cameras on the day this review was made And I know this store is not an Office Max they don’t even greet there customers over there so I wouldn’t have been offended But UPS chooses who they choose to help
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October 2023 by Adrian Roper
I often use this UPS store for general shipping. Today we used them to notarize several documents. We didn't have witnesses and the store was extremely busy. The person working was phenomenal with multi-tasking, dealing with several customers, USPS and UPS delivery. Amazing attention to details; amazing customer service even with several difficult challenges simultaneously.
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October 2023 by Ben Golpa
As a dedicated customer since 2013, I feel both privileged and compelled to express my profound appreciation for the unparalleled service I consistently receive at this UPS store. Every interaction, every package handled, every service rendered – each experience has been a testament to their unwavering commitment to excellence.What sets this particular UPS store apart is not just their efficiency and professionalism, but the personal touch infused in their service. Each team member exudes warmth, expertise, and a readiness to go above and beyond, ensuring that every parcel, whether sent or received, is treated with utmost care and urgency.Over the years, I have watched them master the fine art of balancing speed with precision, efficiency with thoroughness, and technology with the indispensable human touch. In the fast-paced world of logistics, this UPS store stands as a beacon where reliability, trust, and exceptional customer service converge.I can recount numerous instances where the team’s proactivity and foresight turned potential challenges into seamless experiences. Their meticulous attention to detail, the promptness in their services, and their unwavering reliability have not only saved me invaluable time but have also accorded me the much-needed peace of mind.In a world where the essence of customer service is often relegated to the sidelines, this UPS store rekindles the quintessence of remarkable service, rooted in respect, professionalism, and an unwavering commitment to customer satisfaction.As I reflect on the past decade, marked by countless positive interactions and the consistent excellence of their service, my trust and loyalty to this UPS store have only deepened. I look forward to many more years of this rewarding partnership, securely anchored in the assurance that my logistical needs are in the most capable hands.Thank you, to the entire team, for embodying the epitome of exceptional service. You have turned a routine necessity into an extraordinary experience, time and again.
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May 2023 by C W
Scammed me out of $70 by neglecting to hand my overnight package to UPS, then refusing to refund me. Not trustworthy.
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March 2023 by Nina Lemaitre
I went in today to get my notary business finally done and handled. The two ladies there were amazing. This is the best location I have ever been too. I will never return to the one by me on Bell.
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March 2023 by The_Vagabond_Blonde
The best location! The staff here is so above and beyond friendly and helpful. They always have a smile, and it's convenient for Amazon returns and shipping. Best I've been to!
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February 2023 by Lisa Lowry Taylon
One of the great things about Amazon is the return policy. If you want to return something all you need to do is bring it into a participating UPS store where they will package it up and ship it out for you free of charge. I shop Amazon a lot and I bring all of my returns into this store where they always take good care of me.
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January 2023 by Brian J.
Very nice! I came here to return an item via Amazon. The line moved very fast. The employee I interacted with was really polite. Service was efficient too. She just scanned the code on my phone, placed my product in a mailing bag, and I was good to go.
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November 2022 by Mona S.
Usually only one clerk at the UPS store on Tatum and Thunderbird. Wait time can be half hour. The clerk there is unpleasant and today wrongly she refused to take an Amazon return. I will never use that store again.
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November 2022 by AnM Racing
Only had one issue a long time ago. Still send packages from here and the staff has improved since. They are a lot friendlier than years past.
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October 2022 by Steve R.
Just shitty customer service! Their attitude sucks and they refuse to do their job. Gotta love customer service people now, pay me but I won't actually perform any work. I guess I should be happy they answered the phone when I called.
