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March 2024 by Clay
$2 to tape a box… are you kidding me… think instead I’ll take my business elsewhere thanks
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March 2024 by vijesh mundayat
People here are so cooperative and friendly. I highly recommend this ups store for a better experience
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February 2024 by Jessica Donald
David is always friendly & helpful. Kindness goes a long way these days. Always appreciated. ⭐️⭐️⭐️
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February 2024 by brahmnik chachra
Great service at the cave creek store. Friendly staff and very helpful.
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February 2024 by Kailee G
Just an FYI for anyone coming here with Amazon returns - THEY ARE CHARGING FOR TAPE. $2 per package even if it’s just a small piece of tape.I find this completely ridiculous. I’ve never been to a UPS store that charges to tape your package ? the owner argued with me and got bent out of shape saying they should have been charging all along and that every UPS store does this. (That’s a lie). She went on to tell me that she doesn’t make any money on Amazon returns because she has to buy the tape. I’m sorry, you purchased a mail store?? Some things come with the buisiness ??♀️Blamed it on “inflation”.I just got a bad taste in my mouth from these shady owners sneaking surprise fees on the customer. Go to a different UPS store for amazon returns, or Whole Foods/kohls.
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January 2024 by Raghuvansh Gosain
We had great experience here, staff are really helpful with wonderful customers service!!
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December 2023 by Cindy Potosky
The first kid I dealt with was super, the second one not so much. I took in some Amazon returns, had QR codes for 2, the third I had print at home and ship. I took that package back went to my car canceled the return and resubmitted. Went back in dealt with employee #2, was full of attitude when I walked in. Had issues getting the QR code, told me to yell for him when I got it. I called for he came out scanned asked if I wanted a receipt, printed the shipping label left it on top of my return and walked away
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November 2023 by Rowaid Hesa
The customer service is so bad professional people did represent the UPS and also they are thieves. I did the same document five notarized. They charge me $50 and usually everywhere they charge for one time for every document $10 I don’t recommend to go there.
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October 2023 by Jennifer Abraham
My mom went in today to return an Amazon package unaware of the new kiosk self serve option at UPS stores. A customer service clerk by the name of Echo helped her. She was trying to figure out the whole label deal for her return when Echo said, “This is misleading, they don’t pay me enough to be helping you with this Amazon return, just go to the kiosk.” This is incredibly unkind and unprofessional. I will be taking this up further and making sure this employee learns some degree of professionalism.
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October 2023 by Joey
Always a pleasure to see Jim and David and talk to them both when I'm dropping off and picking up my mail, very friendly and professional.
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September 2023 by Shannon Gill
Amazon return computers never work here or they claim to never be working. Don’t go here if you need services they will leave you always looking for a real UPS store that will help you.
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August 2023 by Katie Crofoot
Employees are always friendly and helpful. Younger guy working this morning was very kind and engaged in conversation rather than just taking my package and saying thanks!
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June 2023 by Howie
I've had a mailbox here for at least 5 years, never had an issue picking up or dropping off. They'll toss the garbage ads that plague mail (thx, USPS) and sign for packages.
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May 2023 by Susan J.
I had over 100 copies to make and Jim was so patient and kind while helping me! I will definitely go back next time I need copies made! Thanks for your help Jim!
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May 2023 by Brian Gallimore
After moving close to this location, I have recently relied heavily on this UPS store to solve critical, urgent tasks for delivery and printing.I work in the medical device industry and the work of the store associates (particularly Travis, David and Marco) has been invaluable to myself and my organization these last few weeks. Their quick work, attention to detail and genuine concern for my needs have made this store my new go-to (taking business from Fed-Ex in the process).Additionally (and most importantly) the quality of the work from every associate has been surpassed only by their friendly, positive attitude.Please heap on the praise and reward this excellent crew, I look forward to continuing to do business with this store.
