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November 2023 by Ashley Rounds
Worst customer service I have ever received over the phone. I contacted them because a driver was sent and dropped a label and refused to wait for the package. They did not acknowledge what was going on and refused to transfer me to where I needed to be transferred to. Do not recommend at all, it’s been nothing but issues with these people but I continued to give them the benefit of the doubt unfortunately they are just rude.
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July 2023 by Jody Dagan
Randy is amazing! Quick in & out, services beyond exceptional! Thank you!
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June 2023 by Elizabeth Vass
The worst ups store the manager is unprofessional and they want to take your money. DO NOT GO HERE if anyone from HR is looking at this fire team.
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June 2023 by Heather Olver
I stopped in to get some boardgame score sheets laminated and the staff here was all ready to help find the right and most cost effective size of laminating sheet to use, and then carefully cut them all out and even (!) Rounded the corners, which just knocked it out of the park. Top notch service from beginning to end and super friendly too.
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April 2023 by Britany Forsman
Very rude and nasty. Do not go here. They threaten you. And refuse to help you. The black dude huffed and puffed when I ask him to print a shipping label. And he was so incompetent, he couldn't even find the email address. This is poor business. I am the customer. You need to help me. Not treat me like I've inconvenienced you. Then send me threatening emails. This place is horrendous! Ans no one here has any peesonality.
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March 2023 by Cindy S.
The UPS store on Tatumn. Is one of the best UPS stores I have ever been in. Its clean . The workers Marci, Travis, Randy are effective helpful, kind. Always have a smile on there face. Its huge in life and more important in customer service......
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March 2023 by Jenna Meeks
I’ve used this Desert Ridge UPS location for my Amazon returns for the last 13 years and every time has been quick and pleasant. I’ve never gone across any one rude there; actually they’ve all been pretty nice, helpful, & patient.
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March 2023 by Darlene Deane
I am a regular user of this store. Randy is so nice and fast. He always goes above and beyond like putting a piece of tape across my envelope to ensure sealing. this is my go to shipper.
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February 2023 by Darlene D.
I use this UPS store almost weekly for shipping, printing, Amazon returns, etc. it's busy but everyone there works fast, professionally, and are friendly. Randy is always there and great to work with. He is patient too!
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February 2023 by TJ Gallo
I witnessed the UPS Representative who was working (an older gentleman with white hair) on Jan. 20, 2023. This employee is probably the most rude UPS representative I've ever encountered in my life. While I was doing a few Amazon returns, I witnessed this gentleman mistreat multiple customers who came in the store to do regular UPS packaging services and Amazon returns. He treated people terribly and was citing policies that are completely inconsistent with the contractual relationship that Amazon has with UPS.I can't stay whether his inaccurate policies are because of his personal inability and/or desire to service customers or because the ownership/management trains him to operate this way Regardless, there's absolutely no excuse for him or anyone else to treat people this poorly, such a negative attitude and a confrontational disposition.
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January 2023 by Andrew I.
Easy parking and close to home. I use this location for all my Amazon returns and mailing of packages.
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December 2022 by Scott S.
Occasionally I need services like theirs. They do offer it all which is nice. My biggest pet peeve is with respect to their partnership with Amazon for returns. I seem to get the most hassle from UPS with respect to "proper packaging". Kohl's makes the returns easy and doesn't require packaging. Whenever I go here they scrutinize the packaging and in some cases have not accepted my return. So, I try to avoid them if I have to return an item to Amazon.
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November 2022 by Ruth S.
This UPS Store rocks! Amazingly great service - and ALWAYS with a smile! Randy & his team are wonderful: professional, personable, and very helpful. I highly recommend using this UPS Store!
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September 2022 by Debra L.
Ups lied several times regarding delivery!!!! So frustrating! Do NOT use them. Package still missing!!!
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January 2022 by Mary Lizarraga Angulo
Very professional and friendly staff.. always clean and fast service!
