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February 2024 by maxine allen
Excellent for family fun.. A wonderful staff. The kids love it.
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February 2024 by T Stoey
We hosted a birthday party here and it was a blast. The kids had so much fun! We did a birthday package, and the staff was very helpful and accommodating. They let us in early to start setting up and provided a ton of essentials for the food and drinks. Our table was plenty big enough for almost 20 kids, too!The space is awesome! There are so many different areas for the kids to play. The ball pit is a blast!The only con would be to have more staff out to be helping the kids if they get stuck/scared in areas. No real monitoring going on out in the play areas, so be careful with younger kids. Especially during peak times when it's packed inside.Overall, the birthday party was great and a huge success overall! They did a great job for us at this location and would highly recommend.
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January 2024 by Tumara Peoples
I went to Urban Air for a party, and the customer service was great, and the kids had fun
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January 2024 by Angie Nguyen
It was a very awful experience!!! They offer us at the beginning of the membership different schedules “they will open from, 11am - 9pm and the felt their promises. Urban Air changed hours to 4pm-8pm because they had short staff to offer services. They change polices in their conveniences but no for the customersWe went into the branch to cancel the membership last month, I spoke with the manager in charge and He promised that He will cancel. This month I expected they didn’t charged but they stole my money for no service. Today I call the main branch to ask for answers and they told me in a bad manners that the don’t have any notes.
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January 2024 by David B
Understaffed
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December 2023 by N A
Would not recommend this place
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November 2023 by Yuliia Chyrka
The real price is $29 . Plus you need have their socks only. The staff are not nice, one time at the climbing wall allow to climb only once. Just waisted money, time and got bad mood.
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November 2023 by Lucy Compean
My son who is 3 years old went on the rock climbing today and before he got to get on anything the girl who was suppose to watch him go down the stairs wasn’t even helping him get down and he fell back off the stairs and he hit his shoulder and she just stood there for who knows how long looking at him and I had to go in to get my son because she didn’t even pick him up to help him it happened at 1:30pm and she had curly hair I don’t know her name but that was not okay at all
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November 2023 by Charles Wilkins
It was closed we had the whole place to outlet selves.
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October 2023 by Maria Quiroga
My experience was amazing from management to our host Isabella, she was wonderful very helpful, making sure everything was running smooth, very friendly, amazing customer service. I would differently come back my guest were very please with the service it was a blessed day. Thank you Urban air for making my son birthday party happen with the amazing service.
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October 2023 by Jared Byrne
A portion of our family (Mom, Dad, and 3 sons) went to Urban Air Trampoline and Adventure Park for our youngest sons' birthday. Overall it was a good experience. There was lots to do (we spent three hours and the kids stayed consistently entertained - and that was with one of the activities not open). The young staff was also friendly and helpful. Admittedly there was a younger consumer at this location than other similar sites in the valley - but overall it was fun.
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September 2023 by Ryan J.
The website says there is a 7 and under area. Paid to take my 2.5 year old there and get in to find there is no 7 and under area. I do not recommend this place.
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August 2023 by Zedrick H.
DO NOT GO TO THIS PKACE!The ac does not work at all, and with rising Covid numbers that's a breeding ground for germs while there is no AC. PLUS they make their employees pay for water. What kind of sweatshop business is being ran here ! Do not patronize this place
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August 2023 by kerry blackwood
This used to be our favorite spot but new management/ownership have really let the place go down hill. It is absolutely SWELTERING inside because the a/c is ridiculously high. I was sweating just sitting at the tables and my kids were beat red and dripping in sweat because it was so dang hot in there.New manager was rude when I asked about their hours and the reason for the hot temperatures. We're excited for KTR to open since Urban Air is such a poor experience now.
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August 2023 by King K
This was a good place for kids before but now it’s mainly teenage workers who don’t care about their job and will be the reason a kid gets hurt. The average age of kids coming here has gotten a little older and they are there to act cool and not play. Even outside there is usually a group of kids being bad and annoying. My young one has to worry about being pushed and ran over and my older ones deal with rude kids and and staff. There are too many other options around to even deal with it here. Unfortunately some of the parents just sit and let their kids act that way but seems like most just get dropped off in groups. If you have a 11-15 year old who is bad and lives to act cool, this is the place for you.
