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January 2023 by Khalil Tantouri
High give to Bianca. She goes above and beyond to listen to customer’s concerns and help them out unlike chase bank on 51ave and baseline rd. Same concern handled perfectly by Bianca!
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September 2022 by Mark Coates (Dragonwarlord69)
I've always gotten great service from the branch although it seems like it's a remote operation it has had full services whenever I needed them including issuing me a temporary card when mine became unusable. Great services.
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August 2022 by gritzdawg
I came 945am on a Friday, no wait at all.
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June 2022 by Rick Telles
I want to give a big thank you to EVELYN an ARACELI for out standing customer service. Theses two have been so helpful to me an my mom since day one. I would recommend there banking services to anyone an everyone!!!! Blessed to have met them
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May 2022 by Mark Coates
I've always gotten great service from the branch although it seems like it's a remote operation it has had full services whenever I needed them including issuing me a temporary card when mine became unusable. Great services.
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March 2022 by Keith Hill
US Bank overall could careless about their customers. This branch takes bad service to another level! This branch is the reason I will be closing my account.
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June 2021 by Bridget Hansen
Don't ever go to this horrible location. Araceli Marquez made me feel like i was burden because I came into the bank instead of using the drop box. Keep in mind there was NO ONE in the bank. Shame on you US Bank you know this location needs improvement.
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September 2020 by jesus flores
I've had the worst experience at this location. Very bad service. Staff's integrity in question... avoid using drive thru when handling cash because you'll come up short. They will not help you!
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July 2020 by Dana Vesley
I've worked for usbank so I know what level of customer service they expect to be provided to their clients. I went in seeking answers why I received a letter stating my account would have fees after 20 years of having this account. All I was looking for was a free checking acct again. Was told they would call me with an answer that same day. No call for a week. And then the call didn't answer my question of can I get a free acct. Maybe some additional training would do them good, the kind where you act out scenarios.
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April 2020 by Alexus Martinez
If I could do no stars I would! They have the lobby closed but yet seems like no one was doing there job. No wonder why I never come to this one I always go to the usbank in Safeway.
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February 2020 by Tj Smith
The worst bank I've ever dealt with in my life.
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January 2020 by Karina M.
US BANK IS HOLDING OUR TITLE HOSTAGE!!! Yes that is correct. We cannot register our vehicle because they refuse to do their job by sending the title to the MVD. We have visited the physical bank location 4 times and called one dozen times getting different answers each time. At this time no one actually knows where the title is and the amount of avoidance and bullsh*tery is comical. It's been 5 months of this.. we cannot use vehicle as we cannot for the life of us get this registered. Legal action will be pursued. As a leinholder this sort of stuff should be very basic and easy!!!
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August 2019 by Gotta be Dina
BIANCA LAVATO & EVELYN CHAVEZ ..are amazing !!!! Their customer service is amazing ! My family will have an awesome Christmas because of you both. I recommend this location to anyone. Thank you both!!
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March 2019 by magdelina brown
Horrible customer service!! The manager Bianca offered no assistance, avoids phone calls and have no idea how to not only treat a customer but how to keep a customer.
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January 2019 by Victoria Villanueva
The customer service here is always amazing. Araceli has great customer service and I would recommend her to anyone for banking services. She explains things in a simplified and easy manner. Anytime I've ever had an issue they are all so very helpful. I prefer this bank over the other ones.
