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September 2025 by Justin Rose
Andrew made easy for me to get Everything squared away so that I couldget out of there and get on with my life
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September 2025 by Lanny Kaufman
Andrew was very helpful and polite. The facility seems very well kept and clean and secure.
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September 2025 by SHAUN Bradley
Andrew has been extremely helpful in all my interactions with the new management!!
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August 2025 by shetia
Very respectful and helpful
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August 2025 by lorna martinez
Honestly great had no trouble with anything
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August 2025 by Enrique Cervantes
Good customer service
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August 2025 by Sara Acosta
Reserved a deal online, went in the next morning to claim the unit. The whole process was smooth and easy to do even bought a lock onsite. They took us to see the unit before we left and made sure our gate code worked as well. Went back that night to drop off my furniture using the same gate code, got in and out so easy. Painless, friendly staff, easy to use website.
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August 2025 by John Lastra
Great Customer Service. Andrew was nice and helpful!
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August 2025 by Melvin Ross
I really appreciate the storage unit service. Your staff is always helpful and courteous to the renters. So, I rate SmartStop the highest rating possible. Please keep up the good work.
Thank You,
Melvin Ross
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August 2025 by carmen calderon
I went in to get a new rate on my storage unit and was assisted by Andrew. The entire experience, from the moment I walked in, was fantastic. He was friendly and efficient, and was not only knowledgeable but also took the time to address all my questions and concerns. He has excellent customer service skills. Thank you Andrew!
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August 2025 by Irati Hurtado
I requested a quote online and a day later someone called me to complete the process and book a storage unit. Everything was smooth and the person was very nice. He told me I could stop by two days later to get my keys to the unit and sign some paperwork. To my surprise, there was no one in the office and the door was locked when I showed up, even though they were supposed to be open according to their hours located on the door. I made a few calls to the phone number they had posted there but my calls were sent straight to voicemail. I tried calling other US Storage places nearby and the staff were suprised to hear that there was no one in the office. I called three different places and they all told me they would try to contact the manager and that they would call me or text me soon, but that never happened. I don’t know why the person who called me two days earlier told me I could come by that day if no one would be there. After waiting for almost 3 hours by the office, no one showed up, so I decided to go find another storage company in the area with better customer service. Definitely a horrible experience!
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July 2025 by Beth McGarrity
I’m a new customer and booked a unit online. When I got there, office closed for lunch, but the man that was there opened up and asked if he could help. I was thankful after moving and weather and tired I wanted to just finalize and move my items in.Devon I believe was his name and he told me he was the manager. I purchased a lock there and he helped me with showing me where the unit was and explaining the lock. As a manager myself he has great customer service. You don’t run across this too much lately. He was eating lunch but still took time to help. Thanks this was a painful, easy process.
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July 2025 by MARK JONES
Great service give him a raise
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July 2025 by Samantha Garcia
Rodney really helped me out with information. He answered the questions I had about the units and even offered advice. The service was fast and very helpful. Thank you!
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July 2025 by Jesus Gonzalez
Very friendly and knowledgeable. Price wasn’t too bad. Ac blows cold on the second floor.
