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September 2025 by Abigail Marotta
I don't leave reviews unless I have something great to say, or a business is causing actual harm. Someone from this USPS location is routinely stealing our mail and it is impacting our small business. We have submitted online help forms, and have gone into this post office directly to address the stealing, but are not seeing any resolution to stop this from happening over and over again. On rare occasion, we receive business checks to our home mail box. Just like any other person, we also occasionally receive gift cards or personal checks for birthdays and holidays. There are now 3 recent instances over the past year where we can see that business or personal checks are scheduled to arrive in the mail via the USPS mail previews, but they never arrive in our mailbox. We receive every single piece of junk mail shown in the previews as scheduled based on the mail previews, but do not the items that appear handwritten or personal. We have kept these instances documented and have gone into the post office to address it. The workers at this location provide excuses and no real reasons, and don't offer any solutions to stop one of their own employees from stealing. We thought it could be an issue of mail sorting from outside of Phoenix since some of the instances were coming from out of town, but it just happened again with a check that was mailed from within Phoenix. It's pitiful that this location can't be bothered to stop one of their own employees from gainfully stealing from their own neighbors.
Additionally, the service at this location is terrible, as mentioned in other reviews. I needed to add someone to a shared PO Box for our HOA, and the woman helping me was about to simply dismiss me because she didn't want to take one second to research what the proper protocol was to do this. The manager just happened to be within earshot when I made my request, and stepped in to correct her and had to chastise her for the attitude she gave to him for helping her. Had the manager not stepped in, we would still be in the constant loop of trying to solve a problem but stuck with no solution.
If I can't get the answers I need online, and the USPS website specifically directs customers to address their needs inside of a physical office, the employees need to be trained to answer questions and willing to do just one step above the bare minimum.
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September 2025 by Nate R.
What a joke! There must have been over 20+ ppl in line with ONLY 2 employees working! Most of the employees are rude, time to retire and farm out the jobs. Will never return again. And for the employee who calls everyone “honey” they need to put an end to that.
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August 2025 by Jacqueline Brossmann
Cashier today was totally irresponsible. I asked why my package was being charged so much, she failed to acknowledge that she charged me for a 22inch sized package for a small bubble mailer. Not to mention, rude.
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July 2025 by Beven W
I came 15 minutes before they close and the door was shut. I tried dropping my packages in the after hours box but that was locked. Waste of a drive. I hate this location.
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July 2025 by Jacquline Maggetti
I had a great experience at this post office! The location is clean, organized, and full-service, which made mailing my package quick and easy. I was pleasantly surprised to be greeted as I walked in and had absolutely no wait. I did go on a Friday at 9am, so I can’t speak for busier times or during the holidays, but my visit was smooth and efficient. There’s also plenty of parking and a traffic light at the entrance, making access in and out super safe and convenient. Overall, a solid experience
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July 2025 by Britney Staats
Do not pay for a change of address online, it does nothing for you but waste your money - you'll still have to take your lease in to get your mail.
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July 2025 by James Smith (jimbo)
The worst thing that ever happened to the usa is the UNITED STATES POST OFFICE
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May 2025 by I d
Greenway Rd..Phoenix. Postal worker at the counter .Old Lady with a Accent..has been Rude before. This time Refusing to give me a Hold Mail Form ...I'm walking distance from this PO...she wanted me to go elsewhere. Retire or work on your Customer Service skills. I DO NOT need a hard time ..by simply getting a form!
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May 2025 by Dump Truck
Best post office ever
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April 2025 by josh “spawn999”
they never pick up the phone when you call and they got 90 year olds who cant do anything at the front all the time to get mail keys witch would take two to three weeks takes them five months its crazy how bad they are
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April 2025 by Cecilia Bond
No one on our street has had any mail delivery for 2 days now, and it not the first time this has happened, sometimes I get calls that my mail is being returned from the post office .
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March 2025 by Y “Bring The Soul” D
I paid for a PO Box online and all it said was to bring in an ID
Upon arrival I was giving a paper application?
After I filled it out an older Asian man proceeded to be very sarcastic with me asking “did you not read the application? It says to bring in 2 forms of ID” 3 times
I cancelled the transaction and left
Thanks for nothing USPS, you don’t deserve any of the funding you receive.
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March 2025 by Denise Schaefer
It would be great great if they would
delivered the mail... every other day day is
bullshit!!
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March 2025 by Nathan Domino
Leave a package on their counter and it disappears, never getting scanned in. They don't answer the phone ever. Update: 5 weeks later it suddenly just started moving. What did it do there for 5 weeks
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December 2024 by Gerry Lawson
This PO branch is the best organized and pleasant branch I've used here in North Phoenix.
