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March 2024 by Keith Henry
So I just dealt with Tammy today. She is very rude and blunt and very knowledgeable. Didn’t really have any idea what was going on or can answer none of the questions. Also, she didn’t even have a pen to offer when I needed to put Change of address.
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March 2024 by R Z
This place is a joke. The staff are miserable and rude and there is no customer service.
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March 2024 by Bighead59 ?
The station is grossly mouthfeasant they do not answer their phone's, and could give a darn about customer service at all ??Most of the mail carriers that work at this station most of the mail carriers that work at the station and deliver to your address are rude, and Miss deliver your mail.I have had workers from this station Jim parcels in my 4x4 cluster box with a total disregard for the contents of the package and my ability to remove the parcel from my cluster box.If you complain about this postal station the postal inspector here in Phoenix does absolutely nothing to improve or change or discipline anyone at the station!I suggest you go to 85016 postal station on 20th Street and Camelback in Phoenix if you really want customer service!Update: nothing has improved, mail delivery people from this post office could care less about delivering mail, if you get a package they automatically send it back to the station for you to pick it up, even with drop off parcel boxes at your cluster mailbox. They're too lazy to carry the key for the cluster mailbox, for people that have oversized packages.Delivery people from the station are poorly trained, or just don't care about their job, no matter how much they get paid ??
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February 2024 by L A
This post office has posted hours that they do not adhere to. Self service lobby is supposed to open at 7A as posted and most days this is not the case. This is a regular occurrence but most recently on 2/21 and 2/22 I was there after 7A and doors were locked. Additionally, the same door has been taped off and window boarded up for a year or longer. Repairs, maintenance, upkeep and landscaping at the location is severely lacking and is not a good look for the neighborhood. On a positive note, my interaction with employees has always been good with no issues minus the guy who can’t get to work on time to unlock the door(s)!
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February 2024 by smatts49
They are so unprofessional here. They make you wait in line just to tell you you’re in the wrong line. Stare at you like your from mars when you ask a simple question.
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February 2024 by J.M. Reynolds
Came to use the self service kiosk. USPS website indicates M-F 12:01 am-11:59 pm, sign on door says M-F 7am-6pm...waited since 7am. After checking other reviews about this location, became discouraged and was about to leave at 7:15 when someone finally pulled up to unlock the location
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February 2024 by Trista Okel
Really great team working at this post office. Friendly, helpful, and knowledgeable.
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January 2024 by Bert W
Lobby hours are not accurate. This post office is closed off with caution tape, don’t come here and waste your time like I did.
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January 2024 by Maria Walshe
horrible horrible service. i cannot express how much i hate dealing with them. their office workers, their mailmen, none of them can do anything like they're supposed to. WHY IS IT SO HARD??
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December 2023 by John Ackerman
Terrible customer service. This place is ran by power tripping mids, making up ridiculous policies as they go along to deny service to particular groups of people. There's plenty of other post offices. Avoid this one if you can.
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December 2023 by Tia
Never thought I would be writing a review for a post office but here I am. Moved here from TN in August and never have I encountered a post office staff that’s not only diverse but INCREDIBLY friendly. Smiles !? At the post office ??? Crazy. Very kind to older customers, they’re able to multitask despite getting slammed in the afternoon..what more could you want in a post office? Whoever hired the crew here, bless you for real.
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December 2023 by Todd Hirt
I gotta give this USPS five stars. This place is always busy and all the negative reviews reflect that.Kevin has been excellent over the phone and the representative clerks inside, are always friendly!
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October 2023 by Paige Favor
While the staff is always friendly and nice the sheer fact that they are NEVER open on time is absurd. I've attached a photo of the alledged full service hours vs. self service hours since I couldn't find it ANYWHERE else.First of all, it literally says on their USPS website that the lobby is supposed to be open 24/7. I read another review from a woman enraged she couldn't get to her PO box due to the limited hours, and I agree.All I needed to do was drop-off a package. No help required. Just needed to literally drop it in the collection box. I came at 7:30 AM (according to the hours on the door it was open), but as you can see in the photo the door is dead bolt locked.If there's one thing I hate it's wasted time. I have newborn puppies at home and I can't afford to keep coming back and forth to the post office on a guestimate of when they will be open.
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October 2023 by Sandy
Used all their services in the last eight years… I always get and see people getting great service. It’s clean, manager is helpful with keeping the line moving.
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October 2023 by LM Aquinde
I’ve been coming to this location for many years and the staff here are great! They’re all very pleasant and doing what they can to serve all of us. I’ve been to other USPS locations in the valley and they just don’t seem to be all that friendly? Definitely not as friendly as the folks here. I don’t think I’m biased lol.
