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July 2023 by Karmy Padayachee
The worst service I have ever experienced as a customer. Went in to pick up the second half of a script to be told I didn’t pay for the balance of the script which was collected the night before. I was told I have to wait while they check the camera footage to make sure I did pay the previous night. No apologies for the mistakes they made nor for the accusation of being a thief.
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June 2023 by Lisa R.
This has been my Walgreens since next door to Safeway on Elliott. The staff has changed over the years. But I m so grateful for an understanding, competent, and caring Pharmacist Jim. I was in a bit of a crisis mode where I needed my refill taken care of pretty quickly. They're ALWAYS busy at this Walgreens, no fault of their own. But Jim took the time, made a call, and explained my situation and the final result was getting this important medication to me in a timely manner eliminating any complications. He helped me more than he can ever know and I am so grateful to Jim. He's an AWESOME Pharmacist and we hope he's there for a long time. Walgreens needs Jim. Thank you Jim you are truly appreciated by both my husband and I.
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June 2023 by John Torba
I’m not surprised at all to see this place ranked as a 2.8. I showed up at 9:55 still five minutes till 10 o’clock and there was a girl standing at the door with a mask on saying that they were closed and I said no you’re not you’re open for another five minutes and I have to get two cans of dog food that’s it. I know exactly where it’s at and it’s all I’m grabbing it was I’ll be out of here before 10 o’clock. My manager said no they’re closed, so how about you guys adjust your hours of operation to say you close at 9:55 instead of 10 o’clock because you were just open and now I have to go for 5 miles away to pick up the food that I need for my dogs. It’s ignorant and just another example of terrible leadership my management and even worse customer service.It shouldn’t matter if you’re walking out the front door and locking it. If you’re a manager and a customer needs something you take care of them. That’s lost on every employee in this store. Shocker there. You’re ranked 2.8. Doesn’t that embarrass you? If it doesnt it shows, but it absolutely should.
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March 2023 by Treshawn Sisk
The register lady Fariba or whatever her name is has to be the rudest person I’ve interacted wit in this company in the last 5 years. Initially when I walked in I got side eyes with no greeting hello or anything. I didn’t care much but noticed. Then as I’m checking out her register crashes and she proceeds to tell me three times it’s because I took my card out too early? This woman tried to grab MY debit card out of my hand, when I pulled my hand away she gave me a dirty look, silently walked over to photo department without saying anything only to never return. Idk if this lady doesn’t like working the registers or if she having a bad day but she is the perfect example of an employee you do NOT want representing your company.
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January 2023 by Ryan Johnson
On hold to speak with a pharmacist now for over an hour... unfortunately this is a common occurrence for this Walgreens. have never had so many problems with any pharmacy I've ever visited as I have had with this one. It's too bad because it is so conveniently located but I will be going out of my way to visit another store. Over the course of the past 4 days I have been put on hold for over on hour twice, hung up on without speaking to anyone twice, been incorrectly told that my medication is ready for pickup when it was actually out of stock, and FINALLY after I get my prescription filled and am going through the checkout process I am told "hang on a second" and then met by the operations manager 15 minutes later who informs me that they "accidentally deleted" my prescription during the checkout process and need to get a new one sent over from my doctor. So essentially day 5 and I still haven't been able to get my medication.Something very odd is going on at this pharmacy and I will not be going back, I recommend that anyone reading this review steers clear of this location as well.
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January 2023 by Ryan J.
On hold to speak with a pharmacist now for over an hour... unfortunately this is a common occurrence for this Walgreens. I have never had so many problems with any pharmacy I've ever visited as I have had with this one. It's too bad because it is so conveniently located but I will be going out of my way to visit another store. Over the course of the past 4 days I have been put on hold for over on hour twice, hung up on without speaking to anyone twice, been incorrectly told that my medication is ready for pickup when it was actually out of stock, and FINALLY after I get my prescription filled and am going through the checkout process I am told "hang on a second" and then met by the operations manager 15 minutes later who informs me that they "accidentally deleted" my prescription during the checkout process and need to get a new one sent over from my doctor. So essentially day 5 and I still haven't been able to get my medication.Something very odd is going on at this pharmacy and I will not be going back, I recommend that anyone reading this review steers clear of this location as well.
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December 2022 by nancy b
Horrible customer service. Went yesterday to have 2 pictures enlarged at 8x10 size..there is no one at the photo section they had to call someone..after a few min lady comes to help, yet she was in a hurry to go to another walgreens for some reason..I was like okay strange. She tried to help another customer before me and myself but no luck on either..I don't think she wanted to help had no interest since she was in hurry to go. She finally calls another lady to help and when the other lady comes she was just as bad. I told her I sent the picture enlargements can she please get them for me she is all there is nothing there. After a few min of no no she is all oh the pics did not come thru properly. She says u can't do 8x10 u have to do 5x7 I was like I have had 8x10 pics from this store before so please don't say wrong info. I kept telling her I fixed the pictures they should be fine now again I don't have them I don't have them..finally she locates them oh I do have the pictures and yes they did come thru no issue. I was like what the heck was saying for the last 10 min. This store is very much short staffed and horrible horrible service.
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November 2022 by Heather Wonnacott-Helm
Need to check your automated system.It interrupts you when you try to tell it the option you need and it just over talks you.Also my mom came in to do a photo for my dad . We did not understand the app at all or the steps I guess you have to do online.We tried to ask for help. The Guy was incredibly unhelpful sadly must not have enough training and ignored my mom. Terrible . I understand lack of staff but it's first come first serve. My mom was first. He told her go to the walgreens app please, then walked away went to the cash register to serve others ignoring my momSad.
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November 2022 by Çiğdem Köroğlu
Why did you give us vaccine appointment if the pharmacy is closed today??!!
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November 2022 by Margaret B.
Sitting here now waiting for 25 mins for a flu vaccine. Wonder how much longer especially when I made an appointment. Won't be back to this location
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October 2022 by Phx Kat
Absolute worst pharmacy in the valley. Avoid using them at all costs. Even with appointments they run 45+ minutes late.
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October 2022 by Leticia Ellis
Store manager isn’t aware of her products and correct prices in store. She actually needs to go back to training and learn management thoroughly.I educated them on the pricing of an item and they expected me to still pay the incorrect price.Customer service isn’t a thing here. They don’t even greet you entering. Worst location in the valley Store #13870
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July 2022 by Broke Ass Bitch Entrepreneur
this place is getting worse but the day, almost winding if they're better off closing. Last month my script was missing 40 pills. Pharmacy manager never returned call. I am calling now for a new reason, been on hold 17 minutes, I was caller 3 in line, now I'm 2. Hopefully might answer within the next 30 minutes. They have really gone down hill the past 3 years. Store part is okay. But avoid the pharmacy if you can. After today, I will have to find a new pharmacy.
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July 2022 by Ram RS
Avoid this store if you need passport pics. They are too costly and also not of good quality. I had to go to a different place (CVS did a good job) to get my pics taken again.
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June 2022 by Destiny Martinez
I have never had such a problem getting prescriptions filled and getting any kind of communication when it’s ready. I wait at LEAST 15 minutes for them to tell me it’s not ready and come back another time. This recent time my Dr had to send the prescription twice. I go to collect it twice and the third time they say someone else picked it up already? I would recommend going to another Walgreens.
