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October 2023 by Sheen P.
Won't let paying customers use the restrooms. There are signs that say restrooms, an arrow that says restrooms, hardly anyone in the store but the young man at the checkout on Sunday, October 15 at 1pm took one look at me and said no they're closed so I put my merchandise down and walked away and called the next Walgreens, which said I could use the restroom. I don't get it.
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September 2023 by Deborah S
A small corner store on 16th st/thomas. Its a confusing layout to other walgreens i have been to. The pharmacy is adequate. It is quite security conscious due to the area. I would not feel too safe going alone there despite parking lot at entrance being well-lit in the pm and a busy cross-street.
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August 2023 by Amy Blakeney
When the pharmacist and staff at this location interfere with access to a prescription by delaying, changing, or refusing to correct a prescription in which the pharmacists made an error after a provider has sent it in - Correctly - THREE TIMES, it is time to contact the Arizona State Board of Pharmacy and file a formal complaint. I will also file a complaint with the Better Business Bureau, and the Arizona Attorney General's Office with my concern for unsafe handling, distribution, and consulting about medication and controlled substances to the public. Please consider doing so.
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June 2023 by Cal Lind
There is a great pharmacist at the location on 16th St. in Thomas. She is the best. She makes you wait, talks down to you even make your doctors for you also. Because if she falls it’s not right then is wrong and destroys it. All around bad pharmacist, staff is nice.
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April 2023 by Marti Wolfe
Well.. last time had great customer service, this time seems like every other pharmacy, terrible service- after I decided to switch to using them now(better rethink this) Doctor sent the RX last week, according to the automated system they still didn’t have it a week later, so I called the doctor only to confirm twice it was sent. After a long hold on the phone finally spoke to someone ONLY to find out they have it but haven’t filled it because they don’t have current insurance info. How about Calling your customer last week when you received the RX!! What ever happened to customer service? Well this Walgreens not only dropped the ball on customer service when the doctor sent the RX, but were very rude on arrival to pick it up Also! It wasn’t ready, and I was asked to leave and come back even though they had the RX sitting there since last week. It is unbelievable how they can treat customers!
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April 2023 by Karen Couch
JALEN IS A SWEETHEART AND THE WHOLE STAFF WAS COOL BUT JALEN AND THE FEMALE ON DUTY WAS THE BEST PROFESSIONAL ATTITUDE AND PATIENCE!!!! thank u both and keep it up please!
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April 2023 by Kelsey A.
The people at the pharmacy are nice and well paced. Photo people are nice but the quality of photos are 3/10, at best. I printed photos and you couldn't see my friend hardly at all and a photo taken outside in sunlight too was very shadowed.There's a little old lady who does check out and she's so nice. I hope Walgreens pays well to protect our elderly and older adults who still have to work.
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February 2023 by Theresa Ramsey
I tried to get them to transfer a prescription for blood thinners from our small town pharmacy. Of course I had to call them to see if they had done it yet and the person who answered the phone claimed that I gave them the wrong pharmacy phone number. They read me back the phone number and it was correct. They just never called or even called me. I’m going to another pharmacy uptown and will never use this Walgreens again. Their negative reviews tell you all you need to know!
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January 2023 by Holly C.
Be careful in the parking lot - several vagrants looking to panhandle. Otherwise clean inside fast service.
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January 2023 by Nina Murillo
If I could give it a zero definitely would it.. come on it has 2.8 need to say anymore about this place?! They don't care about your health and well being. Was waiting in line lady just closed the blinds on the outside while I was in the drive thru, then I went inside and she was closing it, I talked to her but she just kept saying sorry we’re closed. Website says they close at 10 but when you call or go in they close at 8. They should really update it.. but yea wouldn't recommend this place at all
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December 2022 by Kayla L.
This Walgreens is pretty busy whenever I go to the pharmacy here. So far they are friendly even though I've read bad reviews on here. I'm thankful I haven't experience any of that and hope it continues. All the staffs have been very nice and helpful. just wished it was 24 hours here. They closed at 8pm Monday-Friday and closed on Sundays.
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June 2022 by Shiva A
Zero stars. I just came back from the Walgreens tonight and I just witnessed the girl at the Photo register as well as the manager very rudely snap at this guy for going back in a place he didn't realize he wasn't supposed to be. Apparently he had been misinformed by another person in the store and then he was rudely scolded by these two ladies. His face was in shock and I really felt bad for him and he was shaking his head. It's not OK for management or the girl at the photo register to be yelling at people like that. I was in disbelief and I was so upset. You don't get to talk to other customers like that and I don't want to witness you being rude to other people in the store. He didn't deserve it. I'm not coming back to this Walgreens again even though it's close to me.
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June 2022 by B. G. (B-Rizzle)
I had the BEST experience I have ever had at ANY Walgreens on 16th Street and Thomas Rd. The hospital discharged my wife and advised us to go to a specialty pharmacy to get the med. I called the normal one I have my Rx at, and they referred me to this location. Got there fast only to find out the med was $600. I had no clue why the hospital would Rx a drug that HAS to be taken on time (next dose was in 3.5 hours) and send me to optimum Rx and all they do is ship - talking Saturday!?? I got so upset mentally, just makes no sense. Heart surgery here. But ok, the ladies however, at 16th and Thomas TOOK the time, researched what my options were by talking to me, answering questions and using their expertise - BOTH ladies. I called optimum, they REALLY tried hard for me but the Ins company was closed. NOW I'm mad, but that doesn't help. These ladies went out of there way, worked with my wife, got a coupon for the med instead and I paid a SUBSTANTIAL discount - I had to do some legwork, but I did that in the parking lot. These two ladies were awesome, and though I forgot there names, when my wife gets better, I'm taking BOTH of them to dinner with their loved one. Means that much too. The hospital my wife was in didn't even treat us that dam nice. So ladies, I'd you read or get wind of this, I'll be back to really thank you.Ppl, I drove across town for heart meds that the hospital couldn't fill themselves, told to call a specialty place for a drug she needs every 6 hours and all they do is deliver. They didn't send her home with anything.Ladies, you made extremely emotional to the point that I had to pull over and respect the other drivers on the road so I could release my frustrations in tears and thank the Lord for looking out for us. I don't care how much it cost, but the insurance didn't cover it so..whatever but I was NOT going home empty handed. I can't, I couldn't. And they just.. they did right by some average Joe thru the drive thru. Thank you for realizing my pain, frustration, disbelief in how the hospital handled a heart patients most important meds - absolutely incorrect directions.But Walgreens handled it and did it with pride and I left with my wife's meds and my dignity an hour later. If not for them..smh..I APPRECIATE you both so much, and I can't thank you enough Walgreens for having employees like this on your staff. I will PROUDLY transfer my meds and drive across town just to have that type of professionalism, humanism..not robots or ppl that don't communicate well.Thx ladies for a great end of my day ladies.
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June 2022 by S K
I would like to commend Ossy, the pharmacist at this location., I had to relocate my meds to this place, because my Walgreens closed temporarily, without notification. I requested refills on my online account, somehow it took longer than usual to process. After a week and running out of my lifesaving med, I called the location and explained my situation to Ossy, she was concerned and caring, compassionate, knowledgeable and responsive. Before the end of the day, she called me back and had my meds ready! I was so happy! We need more of these professional compassionate pharmacists. Thank you Ossy!
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May 2022 by Shiva A.
Zero stars. I just came back from the Walgreens tonight and I just witnessed the girl at the Photo register as well as the manager very rudely snap at this guy for going back in a place he didn't realize he wasn't supposed to be. Apparently he had been misinformed by another person in the store and then he was rudely scolded by these two ladies. His face was in shock and I really felt bad for him and he was shaking his head. It's not OK for management or the girl at the photo register to be yelling at people like that. I was in disbelief and I was so upset. You don't get to talk to other customers like that and I don't want to witness you being rude to other people in the store. He didn't deserve it. I'm not coming back to this Walgreens again even though it's close to me.