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March 2025 by Z H
Needed to get some cash out of my account and reorder a debit card, was lucky that Evelyn took care of that, very talented and friendly Thanks Evelyn!!!
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January 2025 by Trey Champagne
Was just told they didn’t have enough money to cash a $4500 check cuz they are running low on cash. Are you kidding!! Very frustrating to have to run to another bank while the line here was super long and manager just sat around. U don’t have $4500 Wells Fargo???? I have 20 times that in your bank
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August 2024 by Eric Tubaugh
Felipe does a great job. I’ve had a amazing experience both times I have worked with him. Very prompt, informative, and helpful!
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June 2024 by Trisha Morrison
I've been a customer over 50+ years. Use to work for WFB in Corporate. Called to reorder checks. Was told by the Branch Manager, Rocio Gordillo Flores, had to either make an appointment and come in or go to the 800 Customer Service line. The Branch Manager said this. Is she such a puppet and so inept she can't even write up a check order?! Unbelievable. People use to go out of their way to help others. Not anymore at this branch.
Then she offered to open a "case" on my complaint and someone would get back to me in 24-48 hours. By the time she wrote up the case she could have taken my order. The case number is 22 numbers/letters longs! They obviously get a lot of complaints. Which is verified by their poor reviews.
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January 2024 by Igor Chinaglia
Im sitting there for over 20 minutes to talk to a banker and nobody look at my face or acknowledge my presence like I was invisible and the bank isn’t busy at all very rude and lack of respect towards the clients
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January 2024 by Anita Reale
Well, they didn't care about me when I was a customer over a decade ago and they definitely don't care about people that are not current customers. I couldn't even exchange out large bills for small bills. So unhelpful, and always have been!
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December 2023 by Trumisha Ben
Never answer their phones.
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October 2023 by Riss
I just called this branch to ask for the interest rates on a Money Market and 1 year jumbo CD for a large amount of money. They told me I was required to make an appointment or go look for it myself online. Is that how you deal with people? I am disgusted. You just lost out.
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June 2023 by dale lee
Just two tellers on a Friday, drive up service closed and a banker using one of the teller's machine to make transactions for his clients...no bueno!
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June 2023 by Art Weiner
Handled our requests quickly and accurately. Pleasant interactions.
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June 2023 by david ochoa
Just used the atm
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April 2023 by Michael Strelecki
Had very bad experiences at 8 other locations, but when I walked into the Biltmore location, Erwin, even though he had a 4pm appointment, still helped me open my business account. That employee deserves a raise!
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February 2023 by Leslie T.
Friendly , quick, and efficient service. I needed to do a wire transfer came to the bank around 12:15. The service was great and my banker even helped me with some tax stuff I needed. I was in and out in 15 minutes.
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October 2022 by Sams T
Wednesday September 28 Long waiting.. only ONE banker and a long line i counted 6 others on the desks didn't bother to help.. they don't care...Terrible service!
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February 2022 by Joshua McBride
Only Drive Thru Service Available at this location. Need Banker services
