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March 2023 by Miguel G.
It's really bad to be waiting for a shower for more than two hours also at the restaurant only one waitress is working you have to wait for a long time to get served
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December 2022 by Garrett H.
Upon returning home from a business trip, my wife and I stopped at the flying Jay's at 6700 W. Lathem St. in Phoenix Arizona to get some snacks and shower or only to be told that we are being denied the opportunity of showering due to suspicious behavior. Upon asking the employee what suspicious behavior we were exhibiting, she refused to answer, and said they have the right to refuse service anyway.Upon speaking to locals in the area, I found out that this area has a high homeless rate, and most businesses in the area discriminate against homeless individuals. I drive a pick up truck with no camper, and will typically bring with me valuable business assets to prevent theft, so I assume her seeing my wife and I with some of my belongings she made the assumption we were homeless and refused us service.the employees discrimination with the homeless community is so overbearing that my wife and I, although successful entrepreneurs, were mistakenly identified as homeless based on the fact that I refuse to leave certain valuable assets in the back of my pick up truck to potentially be stolen. We were in the process of spending well over $80 on snacks, local souvenirs and a shower for the both of us before, being rudely asked to leave because of suspicious activity. I advise management at the area to view surveillance so as to prevent any further discriminate acts from employees to occur again
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November 2022 by Ashleey R.
Horrible customer service, employees aren't even treating each other with respect. Witnessed a customer SIMPLY asking if he could purchase a reserved parking spot and a worker lupe rudely raised her voice replying that they were sold out.
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November 2022 by Ilya M.
28 people waiting on a shower with no one cleaning them, out of 15 showers 10 are open awaiting cleaning with no maintenance person on the radar!!! Managers take note since your client by far is the Professional Driver! Driver will not spent money at your store just because of this "We don't care enough" attitude. Been here several times always the same issue.
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October 2022 by Visar B.
Rude staff! Long waits. One of the worst Flying J in the whole Nation and believe me ive been into a lot of them.
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October 2022 by James S.
Horrible customer service. I just needed a fuel receipt and the cashier tried to get me to use a self checkout instead of just doing her job. Would have taken one second. Nope. I declined to use the self checkout and she gave me an attitude JUST FOR A FUEL RECEIPT. IMAGINE spending 350$ on fuel just to catch an attitude over a receipt. Last time they tried to get me to use self checkout for fuel receipt and it didnt even work. Stop wasting peoples time. Just print it out stop trying to make us do your job. Awful. Go to loves instead.
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October 2022 by Ameer A.
Came by to do a return and the manager a small bald man. Said to go back to New Mexico and return it there and not to throw this return on him. He was no help and was very rude. I showed him the return policy and he didn't care. The staff and management needs retraining on how to help out customers. I went down the street to the pilot and DiDi was super helpful and was not rude.
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May 2022 by Jeff L.
Went here to fill my motorhome with propane after filling with fuel. I walked over to make sure I could approach it with my motorhome while towing my truck and noticed the hours sign and that they were available to fill. So I went and disconnected my truck and went to the fill sight and parked to go get an employee to help. I walked up to the counter as I noticed a employee behind the table on his phone and announced myself there by saying " Hey, how's it going? He looked up from his phone and looked back down and continued to ignore me. About 25 seconds later a female came up and asked if she could help. I told her that I would like to get propane and was parked at the fill sight. She had said we don't have anybody to fill until 1. I had said that the sight said it was open and I have already disconnected my truck from my motorhome to do this. She once again said we don't have anybody to help until 1. Meanwhile the employee that was playing on his phone realized what was going on. Flying J I understand good employees are hard to come by but, if your are going to set time for propane filling and post them on signs at least abide by them. If it was an issue where these employees were not trained to do so, train them. It was not a manpower issue as you had an employee playing on his phone when I walked up. If you are playing on your phone and not helping customers while on the clock you don't deserve that job. The end result was I left and got my 40 gallons of propane elsewhere. I will not be purchasing anything from them or any other Flying J again.
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February 2022 by Stacy Terry
I’m a driver just making ends meet get to Bellemont AZ out of drive time lot is full probably due to the weather conditions can’t find an open spot do my best to keep right next to a parking spot totally out of the way couple hrs later get told to move or I will be charged with trust passing no hours roads are icy and they don’t care thanks for the support
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December 2021 by Andrew E.
This place only accommodates truck drivers. They don't allow travelers from the general public to shower or park overnight.
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November 2021 by Armando Vera
Showers expect over 3 hour wait cause no one seems to be cleaning them. Phone service sucks here expect little no service, 15 showers and no time limited. 20 minutes top should be the max
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October 2021 by Gene B.
Yes, they have RV lanes and easy to maneuver at their standard gas pumps. From and to the freeway isn't bad either. I'm a fan of their business but not all of their locations are created equal. This one is decent and worth making a stop.
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January 2021 by Timothy K.
If you could give this place a no star i would. There all rude and nasty horrible customer service. I always a super long line no initiative to make it go faster. The showers are not very clean and parking lot is horrible.
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January 2021 by Bill W.
Great place to stop at for some gas. Food not so great, but will keep stopping here. Nice little landmark to know where you're at in Arizona along I-10. Would recommend
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September 2020 by Eddy Van Dreal
I had an issue with another driver and had to bug spray his face when he grabbed me by the neck! I called the manager Aaron and gr handle it professionally and quickly! This is one if the busiest truck stops in America! Aaron and his staff handed huge tasks by drivers twenty-four hours a day here and do it line Rick Stars!
