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December 2023 by Isreal O.
On December 13th 2023 I walked into this Walgreens and asked them to let me know what insurance they take and they refuse to give me a list or tell me of any. They're just very nasty about it. So I went back to the car and I told my mom and we had the list from my doctor's place so we drove it up to the pharmacy and my mom handed the list to them and ask them to Mark the ones that they take. The one black guy at the window did it what she was nice but the bottom line is that a pharmacy is supposed to be helpful to patients and not nasty. When I walked in there they didn't want to help me at all. I would not recommend this Walgreens to nobody. I think they act that way because they're by 19th avenue and Bethany and if you don't like the area move to a different location and work. They would get a zero on their professionalism except that one worker that resolved our issue.
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October 2023 by Anahi G.
arrived just before closing time and the store had closed their doors more than 15 minutes than the closing time they have!! Cashier did not return my items too because they were purchased at a different location and I had no receipt other than my transaction confirmation through door dash.
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July 2023 by Jessica C.
I experienced my first yuck visit to another location December 2022. This location just reinforced my new feels about Walgreens pharmacies. Much like the last time, I was bringing someone as early following surgery as allowed. Much like the last time, they received the order from the hospital (presumably there is a way to identify this). They close at 6 pm on a Friday. We walk in at 5:56/57? and proceed to the counter. We are greeted by the pharmacist on her way out apologizing that they're closed (it's now 5:58). I had to just bite my tongue, as she is asked if they can transfer to another location (however, they all close at that time these days it seems, because people only need their scripts between 10-6 on any given day. Pffft). If she stayed open until 6, she'd have been able to hand my buddy his meds, ring him up and still be out at 6pm. But nah, instead he and like 100s of thousands of others can tell their bodies to wait until the pharmacist shows up. Funny, Walgreens open hours without a pharmacy open simultaneously, what is that? It certainly isn't Healthcare or health related. Convince me pharmacy chick, that you got into the field for the people and not the money or something else. Because your rushing as you were told me there wasn't a patient or patience on your mind at all.
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April 2023 by Andy T.
My father and I went to buy walgreen's severe cold and flu that stated at the price of "8.99" on the price tag ticket. When we purchase the product, the price on the receipt said 11.99. With tax, it was a total up to nearly 13-14 dollars. If the medicine cost 11.99, please put it at 11.99, not 8.99. And some lady with short hair and a guy that works at the register told my dad if there was difference in pricing, we should tell them before purchasing. How should he know that ? Does my dad even work there ? GEE Why should it be a customer responsibility to tell an employee at walgreens "what the pricing was before purchasing?" We only knew it was 11.99 after the purchase not before it. If the price ticket on the shelf said 11.99 instead of 8.99, this would not be a problem. To add, the cashier stated he could not refund and it was only "exchanged or store credit". It took the manager to give us our money back for a good 15-30 minutes. The manager seem to be the only one to show genuine sympathy and apologize to us while the other lady was frustrated about the situation. Walgreen should check their employee's for being incompetent, their lack of communication skills, and their incorrect prices.
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March 2023 by R M.
Cannot get a prescription from this pharmacy without multiple trips. Completely unhelpful. Vince is one of the unhelpful pharmacists there. To be fair to him, he's par for the course at that Walgreens.
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February 2023 by rebecca b.
Walked up to photo to pick up photos and the person looked at me and went to the back. Clicked the button for service and it rang for 5 mins before he came out. Annoying.
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December 2022 by Julia T.
The drive-thru pharmacy here is terrible. It's slow and the line is massively backed up whenever I go. Avoid it at all costs.
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April 2022 by Blake W.
This Walgreens pharmacy really needs to pull it together I always have to request a refill instead of the refill being all ready. Its on refill but I shouldn't always have to call and to tell them to refill it it's almost always a week wait for them to just refill it. I have never seen a pharmacy this bad on doing refills they shouldn't always need to be reminded. They and there terrible about giving a emergency supply if you really need your medication. Horrible.
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January 2022 by Marlo A.
Worst customer service I have ever seen. They have put me on hold and have hung up on me. Not friendly in the store and are not helpful at all.
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November 2021 by Cave R.
i needed a booster pfizer shot and called and made an appointment for 3 days in the future. was told to bring my insurance card and confirmation number but all they asked for at the window was my cdc vaccination card. checked a few boxes on the authorization sheet and signed it. called right away to the side room. great service. in and out in a few minutes. no pan handlers going in. just one coming out. not aggressive. great experience. i will get all my shots there in the future.
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May 2020 by Robert M.
We just moved to this area and our medical needs were due. We asked the Pharmacy to transfer or medication from our old location which was not a Walgreens. The last time we had to transfer to a grocery store RX it took three days so we were set to wait. This Pharmacy had or medical needs ready in less then an hour! WOW I recommend this location to everyone in Phoenix. I would come cross town just for the great Customer Service!
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July 2019 by Lili L.
Stopped in for a few things, found everything I needed went to the check out area the cashier was extremely helpful and even threw in some coupons, thank you Kayla you made my night with your kindness, great customer service and not to mention the money you saved me. Keep on smiling!!!
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February 2019 by Dave A.
Best Walgreens in Central Phoenix! They are always smiling and greeting customers. I find lots of deals in their ad too.
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February 2019 by Cesar V.
Went to pick-up cold medicine prescribed by doctor. The pharmacist, Maria S. looked for my name on computer and told me that it would take between 20-30min to give me my pills. I asked why and she flipped out and yelled that was the estimated time but they could come out sooner. Was that really necessary? I know now not to come to Walgreens again.
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December 2018 by Just P.
Had to get medications from the hospital. I was unable to get medication from the location I had to get home and in bed. I had a friend go up there with identification and such the staff was friendly courteous and was very expeditiously with the prescription.