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January 2025 by Anjoulle Bradley
Appt is better to have 2vhours max time spent to get paid
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November 2024 by anjel norris
MONICA HAS BEEN THE BEST. Shes cleaned this place up a lot. I truly believe with out her this place wouldnt be where its at now. Shes helped me and my mother tremendously. Maria G is always working hard to keep the place kept up as well. The sweetest soul.
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September 2024 by Gen Five
These apartments should have the news here. This is gettin out of control. They can’t even fix the problem. Bug infested!!!! Who DO I NEED TO CONTACT. THESE APARTMENTS HAS DONE NOTHING ABOUT IT
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September 2024 by Richard Raiona
They will be in office and not answer the phone also told me they wouldn't accept my money order because the back was endorsed after finally getting Monica to come over and take it also they never fulfill maintenance requests u always hafto make a second or third trip down to the office this place is horribly managed they do not care about ANY of the residents here
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July 2024 by Allie Carlson
**WARNING: DO NOT RENT FROM BUENAS THUNDERBIRD! Aka. Windsor Palms** Our experience here has been an absolute nightmare for almost four years! We’ve dealt with mold, leaky sinks, a completely unusable bathroom and kitchen, and went SIX MONTHS without a stove! The AC is a joke—adding window units doesn’t solve anything when the primary AC barely works!
Since Buena Communities took over, it’s been non-stop issues. We reported severe water damage from a leaky roof, a broken toilet tank, and countless other problems, but management has ignored us at every turn. After calling the city of Phoenix code compliance, they found over $150,000 in citations and violations! Instead of fixing anything, except their little tweeks that don’t help, property management has blocked our calls and locked their office during business hours. They let drug addicts into vacant apartments and let them stay, or they allowed them to stay in the stairs drugged out.
Now, we’re facing eviction after trying to work with them and calling the city —this is nothing short of retaliation! We have a special needs child, and they couldn’t care less about our situation. This place is a SCAM! If you value your health, safety, and sanity, STAY AWAY from Buena Thunderbird!
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June 2024 by Raven Minerault
My mom lived here with her spouse for over 5 years and their roof literally caved in, in their living room and they refused to fix it… well I guess I should say they just kept giving them the run around that they will but never did so after a year and half of having a tarp over the hole (since you could see the sky) they were lucky to move out to a nice complex. So now they don’t gotta worry about no ac or water being turned off all day (she actually had an ac unit in the window which is still in the window a year and so after she moved out so that most likely means they still have yet to fix the hole which likely had black mold from what I saw) also my sister stayed here for around 2 years and her floors was just carpet ripped up and old glue residue left on the floor from where the carpet use to be also had chunks missing it looked like an old sidewalk that had cheap green paint over it.
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May 2024 by Danielle Ruiz
Unless you want to go to hell on earth do not move into these apartments they are currently painting the outside to cover the black mold, the roaches, the poor quality of dollar store laminate flooring and the poor quality on the inside they really should be paying the residents to stay there my gf has been there a year without disposal black mold with mushrooms growing out of her shower and currently for the past month you will hear music blaring from 5am and on with no consideration for their residents the painters will blast tools near your window without notice no regards to new born baby’s sleeping this is the too 3 worse places to live in all of Arizona and it’s not even the cheapest way over priced if you drive through you can see the poverty and that the owner takes all the money more then half the mailboxes don’t close my gf has never had a mail box key and has to guess when the mail lady comes so she can get mail I have never ever lived any where in az and I’m born and raised here where maintenance or painters are allowed to disturb the peace before working hours this is the only hell on earth in Arizona and when I asked them to lower the music at 630am they said talk to the owner and actually put it louder it’s disgusting it really is it smells like hell looks like hell feels like hell DO NOT MOVE HERE AND YESS I’VE POSTED PICTURES OF THE MOLD AND THE MUSHROOMS GROWING IN THE SHOWER on my social media THE OFFICE IS ONLY OPEN WHEN THEY LEAVE AND COME BACK OTHER WISE THE DOORS ARE LOCKED EVEN DURING WORKING BUSINESS HOURS POSTED
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May 2024 by Aria Blaise
if you like druggies stray animals crime filth bugs then this is perfect for you
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March 2024 by Eleanor W.
Im a resident. This is what Monica castro does when your first lease ends and she is waiting to leave a 45 day gap between leases and she thinks sec 8 wont pay their share. She charges u with their portion and late fees for months and months then files for eviction and takes the court to letter out of your mailbox so u don't know when court is and she wins. U can ask people who live here or lived here. Also she refuses to s to hedule a move out inspection til after u leave and no one has ever got their deposit back. This is after you received o maintenance on your apartment and no receipts are given for your rent money. And while u can not hv access to the pool. This place should be for the worst of the worst criminals instead of prison. Cause in prison you can have a warden but here u get the most disgusting human being on the face of the planet to be at my the other end of a fraudulent after fraudulent lease. I'm doing my time hear but not quietly.
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February 2024 by nora Wood (dinky)
Windsor palms apartments at 2990 w. Thunderbird Road is in the process of changing their name to Bueno Communities.It has the most disgusting management (Ms Castro and staff) of property i have ever seen at an apartment complex in my life. It smells like dog poop vomit and urine so bad it makes you gag. They have never once allowed residence access to use the pool, or business center or storage sheds or access to the advertised "gated community" (security gates that close and use a pin number to get in gate. so homeless drug addicts stray dogs also live here for free on the stairs, stairwells anywhere they want. No security . my car was broke in into twice and manager still wont use gate. I lived with a broken window with a hole in it the size of a person for 6 months. a 3 foot by 2 foot hole in my ceiling from flood. For 5 months. Scolding hotvwater only in shower for 3 months.If there is a dirt hole you can fit in it would be better than here.It appears to me the manager is in breach of contract with every resident and with section. 8. She does however collect rent, send certified 5 day notices to pay balances of rent you dont owe and she does hv eviction paperwork printed up.As far i hv noticed doing mauntence when a resident needs it or following. Contracts she gets a. Score of a minus one billion.
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January 2024 by shawn livingston
Good vibs
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December 2023 by Samantha Botello
Every time I call them, they answer and hang up when I ask them for information. When I called again Monica put me on hold like always she's "with a guest" I was on hold for 45 minutes with Monica and never even answered my questions or even answered back at all. Monica is a bit rude. If they don't want to help me, just say that.
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October 2023 by Lamonte Ferguson
Monica Castro is so awesome she gets down to business make sure all your needs are met all my work orders have been took care of.
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May 2023 by Valerie Lopez
Windsor Palms are very good to us. Especially in our times of need. The new management has been nothing but amazing! Helping out my family and I with an ongoing situation but this time around, something is actually being done and it’s because of Kory and her team. Thank you Windsor Palms.
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March 2023 by Garry Ratliff
It's a good place to live its very quietan management is very nice
