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November 2023 by Addis Williams
The name "Pure Wireless" threw a bit of confusion my way, as the sign reads, "Wireless Toyz," as it has for years. Also want to note that they're listed hours, also posted on the door, reads 12-5 on Sundays -- WRONG. There is a notice, albeit barely noticeable unless you walk up to the door, that says they are CLOSED every Sunday. I almost missed it.Suggestion: scratch out Sunday's original hours on the hours of operations, and update the online listings. Wasted gas tends to leave an irritating aftertaste, ya know?
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November 2023 by L C
⭐⭐⭐⭐ THEY ARE UNBELIEVABLE AWESOME!!! ⭐⭐⭐They go above and beyond! I refer all my friends here and once they help them with their phone Issues they cant wait to tell others. . they can fix any Phone problems. have helped me so many times. prices are reasonable and they are so knowledgeable & quick.
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September 2023 by Darcel B.
I took my phone here and it came with a scratched lens on my I phone 11 pro max. The lens on the bottom appears warped and it was never like that when I brought it to them. I noticed it when I placed it in bright lighting. I will update this when I take it to the Apple Store and see what they did bc there's no way under the glass lens that it would look warped and the rest look just fine. I look at my phone everyday and it's highly noticeable. I mentioned what I saw and they didn't seem to care about my concern. I did however get my tablet back - which I forgot in their store so that's good I guess but that still doesn't mean that they're not honest about other things. I know what my phone looks like and I know that scratch around the lens where it looks like it's peeling has never been there. Highly disappointed to get my phone back in this condition. It just devalued it! I know bc I had it looked at and it was excellent condition at the Apple Store before the screen mishap. I have mixed feelings about this business now.
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September 2023 by Jennifer Francies
Great customer service and had needed items available.
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August 2023 by Danny Sayegh
I have been a loyal customer of Pure Wireless for over 10 years, and I cannot emphasize enough the exceptional customer service and expertise they provide. Sean, the owner, along with his knowledgeable and friendly staff, have consistently impressed me with their dedication and professionalism.Every interaction I've had with Sean has been nothing short of fantastic. He has been instrumental in resolving numerous technical issues with my phone, going above and beyond to ensure that I am satisfied. His wealth of knowledge and ability to explain complex concepts in a simple and understandable way is truly remarkable.Not only have I benefited from Pure Wireless' outstanding services, but I have also referred many friends and family members to them. Each and every person I've recommended has come back to me with glowing reviews, expressing their gratitude for the remarkable level of customer service they received. Sean and his team truly understand the importance of going the extra mile to make their customers happy.In addition to their technical expertise, the staff at Pure Wireless are always pleasant and helpful. From the moment I walk through the door, I am greeted with a warm smile and genuine willingness to assist. Their attention to detail and dedication to ensuring a positive experience is unmatched.Pure Wireless is more than just a business; it is a place where exceptional customer service meets expert knowledge. I wholeheartedly recommend them to anyone in need of phone-related assistance or services. Sean and his team consistently deliver beyond expectations, and they have earned my trust and loyalty over the years.-Danny
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April 2023 by arlene villela
10/10 . 100 RECOMMEND. Ive had my phone fixed w them several times, never have disappoint. Prices I doubt anybody Else can beat.
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February 2023 by Sonya A.
My phone got accidentally locked and we took it to metro pcs whose employees didn't know how to fix it and if they figured it out somehow warned that everything would be erased because they had to factory reset it. We brought it here paid$25 and the phone was legit fixed in like 15 min. We typed em $15. Employees were knowledgeable and efficient.
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January 2023 by Dustin Ishmael
Abel and the two ladies working with him were amazing. Forgetting the ladies names, but they were beyond helpful and even offered to buy my son McDonalds. They were all very courteous and now I’m upset I didn’t get the girl with the hat and gray shirts phone number/name :( Maybe fate will bring us together again
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December 2022 by Karla C.
My iPhone 12 Pro (gold) was stolen at Old Town Scottsdale on Saturday Nov 26, ever since the thief has taken my phone on a field trip around the valley and as of yesterday they took it to this shop and it's been off since. i really hope this business is not taking stolen phones for resale.
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December 2022 by Tamia Davis
I liked how fast my phone screen was fixed today I will be back again. Very nice gentleman named sean , thank you for fixing my screen today
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August 2022 by Robert Baranello
Being in retail sales for over 20 years I was surprisingly disappointed by this company. Sean the Owner and his wife seem like very nice people ...and business owners that are willing to help. I wouldn't imagine going as far as assuming they Purposely sold me an unlock phone that I had discovered was not truly not unlocked . It was verified by one of their employees named "Javie "when it was on Wi-Fi setting it would not receive text downloads I was informed by "Javie " it was because it was attached to the provider that they there company signed be up with when purchasing the phone.Then the conversation the conversation went bad toward me .The employee telling me that they had gone above and beyond for me .. he said that i was being a @#$% !! He called the owner's wife who had sold me the phone... She apologized for the employees conduct.. she said i would have to come back at a later date to get a refund for the $530.00 purchase for the device with a 150.00 restocking fee !Which I thought with ludacris due to the fact that she sold me a phone that wasn't truly unlocked..I also might add she was She still was very hesitant about what she was saying she was going to do for me in lou of me providing a bad review ?Putting me in a very uncomfortable position having to try to say no I will say good things about you and your store !A truly good organization it will always do the right thing regardless of guardless , when an error has been made on there behalf. Your reputation is nearly nowhere As important as your character and actions. what the customer thinks of of the transaction and relationship!and won't hold hostage doing the right the right thing by manipulating the consumer. When totally frustrated by the conversation I had with the owner's by owner's wife about what could possibly happen for me .I decided to ask the employee to just give me my transfer code to the provider. So i could just leave this bad experienceHe first wanted me to erase his personal phone number that he had used in order to test the device that was not working 100% in the unlocked category. I believe he didn't want me having his personal number because he felt ashamed about cursing and degrading me for no reason at all !Truly shows Javie's the Employees character ! So I erased his contact numberHowever he refused afterward to give me my transfer code..Such a Bad Experience :(Bottom line in all my 20 years experience and retailI have learned employees conduct and character are truly a reflection of the ownership and managers above them wouldn't you all agree ?
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August 2022 by Oscar S.
This place is a Veteran Phone Repair Shop. Definitely one of the best in PHX. We all use our phone on a daily basis and the day-to-day wear and tears catches up. Especially for me being on my phone and working in the kitchen industry. This place does it all when it comes to repairs and when in doubt, they have really good resources to take it to if they can't fix themselves. Have been coming here for many years and every time it has been a very great experience. I've tried other places for phone repairs, and NONE stagger to this place from customer service down to their technician expertise. I have recommended this place to many friends and family and have always had great feedback. Sean and his wife have done an amazing work along -side their staff to always keep the customers not only happy but satisfied. keep up the great work.
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July 2022 by Trichelle Jackson
Staff were so nice and extremely helpful!!! Really glad I chose this location
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May 2022 by Not 2L8 4 my Lord
Good selection and awesome employees! The only reason I'm not giving 5 stars is due to; not having the parts in stock to fix my phone
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April 2022 by Mark Burgess
This is the very best aftermarket phone store around. I brought in my old broken phone that had extremely important text messages on it that I need for a custody case. Sean and Able went above and beyond for me spending hours retrieving the text messages from a phone that wasn't working. I can't thank them enough or praise them enough for their help. Please send your business their way as they deserves it. I promise you won't be disappointed. It is rare in this world that someone is willing to help out another without expecting something in return. Sean is that good person. Again, I can't thank him enough!
