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November 2023 by Richard B.
We are vacationing up in Pinetop Arizona and decided to get our groceries at Safeway while we are here. Location Hwy 260 & Billy Creek Road. We spent $85.80 so not just a few items. We had to return one item and we also had a question about if there was a reason we didn't get the digital price on four other items we purchased. Safeway in Phoenix where we live is where we purchase the majority of our groceries weekly. Carol at customer service was very nasty towards us because we didn't know we needed to change our zip code on our Safeway app. She said that all customers coming into "her" Safeway from out of town wanted everything for free. Carol also stated that their managers only give them two cashier's at a time. This was embarrassing to us as several other customers behind us heard everything she said. Carol told us a little bit more than we needed to hear about other customers even one that punched her in the face. This incident will not stop us from shopping at our local Safeway stores.
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July 2023 by Jay B.
They are always out of my favorite water, Alkaline 88. This makes me have to go to Walmart to buy Alkaline 88 water and I can't stand going to Walmart.The lines are always very long with lots of open registers (they need to hire more people) and they also do not have an express lane. You can no longer check out in the deli department even if you're only buying deli meat.On a positive note, the staff seem very nice and helpful and the store is clean and modern.
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July 2023 by John H.
Other than being overcrowded in tight isles, the store is okay. The one negative that continues to stand out for us are the chicken tenders. They are so over-cooked, we can hardly chew them. No juice and definitely NOT tender. Sad, as in other Safeways, this has been a go to. Not here though.
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June 2023 by KC M.
For a small town, this Safeway stays well stocked with lots of fresh options (other than fish!) Friendly cashiers, and convenient self check out available. Kudos to the deli staff for going out of their way to go to the back and get a fresh rotisserie chicken when I asked. Sometimes longer lines due to limited staff, however, provides good customer service once at the cashier!
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February 2023 by Jack W.
The cashiers/workers here are SO friendly. The woman who works self checkout late at night especially. She's extremely kind to me every time I come in after work. Great prices here too with the Safeway app.
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January 2023 by Blank N.
Being shadowed by loss prevention, Im a retired Veteran with ptsd and this was a horrible experience. They were so obvious they all need retraining or fired. I would say the latter as they were nuisances while shopping even practically bumping into my fiancée who is legally blind with her service dog, and was disrespectful not even apologizing. The lady behind the chicken was rude and gave dirty looks. Awful experience, go elsewhere!!!
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December 2022 by Tyler M.
Vacationed to Pinetop for snowboarding. After a long drive we decided to stop in for the weekends groceries and beer. We were reviewing the selection of beer when we had an employee stop and stare at us then ask if we were old enough. All of us are 22 and 23. At all times an employee was following us or keeping an eye on us. If we weren't so exhausted from driving hours we would have gone to a different store. Extremely unwelcoming. I felt extremely disrespected and uncomfortable the entire time. Will not be returning here
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July 2022 by Christine M.
Safeway sucks! The only reason I go there is because we only have Walmart and Safeway2 in this small mountain town. Last time I had 3 items that rang up incorrect. I got almost $8 back. In the summer a lot of items are completely gone because they don't allow for the extra 25k people that summer up here. They should know what items they need to order more of. I have not been able to get tonic water in 6 weeks. Last week the deli was out of turkey. What kind of management is this?? Lame as hell I'd say! A lot of items are way past the use by date. I usually bring them to the register with me. Stockers stand in the middle of the aisle and don't care if they are in your way. Usually only 2 cashiers along with the 3 shelf checkouts. If you get in shelf service be ready for ugly looks and comments that you have too many items and these are the express lanes. No sign is posted that says that. The cashiers never greet you. You just stand there like you don't exist. Can't get the vodka I like in the summer again because of the summer people. I don't begrudge them buying groceries. The problem again is with the store not ordering enough to allow for the influx during the summer. I could go on and on and on. Everyone stops at the front of the store to check their receipts as they are never correct. Stopped at customer service one time and she put up the closed sign so she could take her 10 minute break. Did not try to help me at all. Corporate Safeway is just as useless. As are the stock answers reviews get. I'm about ready to go 35 miles to next town to go to a different store. Guess Safeway doesn't give a s*** because they know you don't have choices. Well screw them. I will go elsewhere! Also sick of these BS stock answers. They don't even care enough to give you a personal response.
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July 2022 by Gayle L.
My review is for the Deli. We went to this store yesterday, July 21. The deli area was not crowded. The clerk. A gal in her 20s. Was the rudest excuse of customer service I have encountered. Asked I'd we were next. Told her yes as we were the only ones there...she asked again if we were next.. Told her what wanted in cheese. Package marked horseradish cheese. But we got a lb of white American. Didn't realize til home. She slapped the cheese on counter..never thank, good day, nothing. Went back in back room behind counter..glued to her phone... thought we were the customer, she acted like we a big disturbance to her phone.....
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July 2022 by Lisa O.
I really liked this Safeway. The deli counter had really fresh food. The aisles are much wider than many other stores and it was very clean. The staff was helpful and the cashier was cheerful.
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June 2022 by Dena Deserae F.
Meat department is awesome. Especially the closers, they are the best! Never too busy to stop and help customers.
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May 2022 by J C B.
Shopping in Pinetop is so limited. Safeway is the best option if you don't want to drive to Walmart or Bashas'. High prices. The meat department is very nice and has specials but the men that manage and work there are the rudest grocery store employees I've ever encountered. You are not greeted or looked at and if they are stocking shelves stay out of their way. Plan to wait at the counter until they decide to look at you. All of the checkers are friendly and helpful. Full time resident wishing for a new Pinetop store.
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December 2021 by Atul S.
Was a quick stop in the morning after grabbing our breakfast from a restaurant in the same area. They have Starbucks inside and for which we went here. Long queue and other was enough wait time to get our coffee. Ended up buying some snacks & beers as well from Safeway and for that, it was a quick checkout. The store is managed well overall and it was easy to find the things inside. Plenty of parking outside and recommended place in Pinetop.
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November 2021 by Mallory E.
Their pharmacy department is amazing. They are so kind and honestly the only ones willing to help. We went to two other pharmacies before them and were treated horribly. I can't thank them enough for how they treated us and were so willing to help.
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December 2020 by Layne D.
While it's a smaller, older Safeway, it still had everything we needed and a pretty decent selection of prepared food and bakery items. There are no self check outs but they had several lines open and our cashier was super nice. They even have a Starbucks kiosk inside. The biggest downside for me was that despite having a "masks required" policy and signage all over, I saw several people without masks - including an employee who had his hanging off his ear while talking to another person who was mask-less. We are in a global pandemic. Come on.
