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March 2024 by Brooke Elmore
Frank, has been so helpful! We’ve had a mess of a situation here in lakeside and franks been more than willing to help me. Appreciate, such great service!
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February 2024 by Angie McMillan
Great place for renting trailers that you need. The staff is knowledgeable about what you need and have almost all those things at the store. They are also very understanding and helpful. I will recommend this place to my friends and family.
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December 2023 by Bas Duran
(former associate for this location) if you scroll up you will see I have really great reviews from my hitch customers and my regular customers. I love helping folks as a person it makes me feel great ensuring customer satisfaction and the right parts. I quit here because the management team runs a cult- like operation. Lets his own daughter (Jade) crash the vehicles for rent into the facility. Myself and a bunch of coworkers would repeatedly hear her and the general manager bad mouth our daily customers on a regular basis including the local moving companies (mc moving) and (family of 7) who make uhaul their big bucks. Earlier in the month of October she can be seen flipping off a customer right behind their back as they walk away from the front counter. She was then rewarded with the assistant manager position the day after Frank returned from his vacation. almost as if it were planned out the whole time he was gone he just didn't want to fire his assistant manager at the time so he could take his time off at ease while she was improperly trained for the role so she had no other option but to fail miserably and get canned. The MCP, Jim Jessup likes to smoke inside all of his stores on all angles of the camera and thinks it sets a professional tone. I think he should have been assisting customers waiting in line or on the phone in my opinion. Not one time in almost a whole year of working there did I ever see Jessup help a single customer in need. No matter how busy it got he always avoided any contact with anyone especially his own workers and acted like it was us as the problem as he sits there in the store by the window on his phone blowing clouds of smoke when the real workers running laps around him are actually in need a smoke break. Very stand off as a human and you cannot relate to someone as such. They huddle up and talk about all of the workers in front of you and it's very unprofessional and rude. He says things like "you think I can't take this pickup truck out all day because I'm the MCP I can do anything Id like" and holds it over everyone's head very petty and yet how it works for him I really don't know but it's very child-like and immature behavior and it got so bad that it made me get up and leave. Someone should tell his boss Joe Krueger or someone higher up what's really going on behind their backs. Wish they would have done something to keep the best employees they had around there. HR definitely needs to check up on this store for Human Resources violations on all levels. Really loved the company when Kiel Durmaj was my GM but coming to this location was a very huge mistake on my part all in out.. just keep it professional and I'll want to work for you how hard could that be. This store has a terrible turnover rate for this reason. Stand on your words. God bless.
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December 2023 by Justin Miller
Shady, inconsiderate, rude, unprofessional, broke my back up camera hooking the trailer up to my vehicle, over charged for no reason had to go to corporate still no resolution The corporate customer service line even said that they are being spiteful. If they don’t like you like like what you’re wearing that day they are super judgmental. Will keep you out of the store and cuss you out
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October 2023 by Rick Portillo
We had 9 u-boxes shipped to this U-haul, and decided to put them in storage at the facility to save about $500 each month. We were scheduled for Saturday, but when we got there, we weren't in their system for some reason. They were understaffed that day, but the general manager Frank and another worker named Frankie stayed three hours after their shifts ended to make sure we got all of our boxes in storage. Frank went above and beyond to help us out!
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October 2023 by Santana Jaramillo
Had a rough day this past Saturday. Moving is never easy and it never goes to plan. I reserved a utility trailer the day before and I arrived that morning. The two attendants, Jasmine and her coworker, were already busy. Jasmine helped me connect to the rental. Went to test the tail lights, turn signals and brakes. Must be something wrong with my connection. Jasmine went above and beyond to help troubleshoot. She was knowledgeable, courteous and helpful. She checked and tested wiring and fuses. Narrowing it down to my truck connection, i was unable to leave with my rental. I appreciate the time and length she went to. Thank you. ??
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October 2023 by Kristin Bjorge
The manager Frank and employee Sebastian were very friendly and helpful regarding my moving truck rental. I really appreciate them going above and beyond to make my moving day easier. Would visit again.
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October 2023 by Conant Sowers
We have used a rental truck and we have storage for our RV and a storage unit. It costs but we feel like our property is safe.
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July 2023 by Carl LeBlanc
I had to extend because the "Dump" was closed. They were very quick to help me extend until Monday. Thank you.
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July 2023 by B K
If you do not offer 24/7 pick up and you open at 9am, then do not offer 7am mobile pick up, really Fin stupid guys.
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June 2023 by Nicole Rowley
What a great experience! Excellent service! Thank you for your help with our move!
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June 2023 by Kristina Lombardi
Clean place. Good moving supplies to choose from.
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May 2023 by Thomas J Thomas III
No assistance from the local storage manager nor from the corporate individuals I was in touch with. There was no interest in my opinion nor any effort to please me as a customer. There was no prorated fee available even though emptied our storage unit on the 20th of the month and had prepaid for the entire month. No one seemed to care about customer service only the companies bottom line. I had been storing in this location for 9 years and was treated so poorly I rented a trailer from the competition and moved my belongings to a competitive storage facility. If you value good customer service please do yourself and chose any other storage facility.
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May 2023 by Jasmin M
Update: U-haul corporate responded and professionally handled our concerns.Think twice about using U-Haul in lakeside. They are doing some shady stuff. They overcharged us and now we have to file with corporate amd our bank because they will not help locally. They are also sending other people's personal billing information to our email. When we contacted that person to let then know, they advised they didn't even order anything from U-haul but were charged hundreds of dollars. Just beware.
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April 2023 by Jasmin M.
Think twice about using U-Haul in Lakeside. They are doing some shady stuff. They overcharged us and now we have to file with corporate because they will not help locally. They are also sending other people's personal billing information to our email. When we contacted that person to let them know, they advised they didn't even order anything from U-haul but were charged hundreds of dollars. They have contacted police. Just beware.
