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January 2024 by Mary K.
I needed new wiper blades. Robert came outside in the rain and helped to change them and even showed me how to do it for next time. Thanks!
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December 2023 by Mike Varga
Super helpful team... Robert and Josh went out of their way to help. Great service!!!
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December 2023 by Heidi Reaves
My car battery died on me this morning. I went up to Prescott Valley, after getting a jump, and contemplated the many places I could go. The coupon, the place I went last year, the dealership? Oh no. Intuition led me to Autozone, because I know they install, for free. They came out and tested my battery, which was indeed bad. I was helped by a young man named Javier. I told him about a jump kit that the guy, who jumped my car used, and said I wanted one as well, because my car battery only lasts a year.He looked puzzled, and I explained my problem to him. He contemplated many things and talked it over with someone else in the shop. It may be something more than a battery issue, but something that also may drain the battery because of the car's history. He showed me the jump start kit that they shop uses and recommended it. I bought the battery and he installed it. By the time he was done, the answer had come to him of what the issue may be with the starter, saying it may be the filter on the fuel pump. I asked him if it came separately from the pump, but not for my car.He gave me the number of a mobile mechanic, who doesn't charge and arm and a leg. And he gave me a tip on how to start my car, so it's not draining the battery when it's cranking, because he's had similar issues with his own vehicle. He also told me if my battery dies in a year or two, they will replace it, per the warranty. They have all of my information saved, so I won't have to show proof. He showed me how to keep my battery clean and was friendly and helpful. I definitely appreciate saving money and time, on a Saturday morning. I will be back for my cars needs, because of the excellent service. Thank you Javier and Autozone!
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December 2023 by Sam Rapp
Wow, some of the saddest customer service I’ve ever experienced. Dude didn’t want to get me anything I asked for. I asked where some stuff was he pointed “over there”. After buying a bunch of parts he handed me the receipt and said bye. I asked for a bag he grabbed it, handed to me, stepped back and watched me bag it. I am a pretty chill person and the place was dead. The guys were just standing around. I will definitely be going to their competitor next door for a while.
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December 2023 by Taylor
The employees are very unhelpful and rude! The mangers are horrible at their job. This new staff in the past year has really ruined our town's autozone, which means I will be shopping elsewhere. I bought a part for what they said was wrong and would fix it and it so happens they were entirely wrong they gave me the wrong part altogether and then made me feel like I was doing something wrong by trying to get my money back. So now I have wasted plenty of time because of this company and now to top it off I'm out that money, so thank you autozone for the horrible experience i hope this company loses more customers!
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October 2023 by Virginia C.
I was hired as a driver/delivery person, but it was misleading. I only went on 2 runs with another employee. Most of the time, I ended up stocking shelves, cashiering ( no training),anything but driving. Apparently, one has to be certified to be a driver by taking tests( which were about Auto Zone, nothing to do with driving.) Someone was hired after me and he was allowed to go on driving runs, but he didn't stock or really cashier, but had plenty of time with the Supervisor& other employees, like a kiss-ass type.I mentioned to the Supervisor, that there wasn't really any training for in the store. The Supervisor replied,"Sink or Swim"..He also said, that the training in Phoenix was it. There was no training there; it was more of a rally," Go Auto-Zoners"! Nothing mentioned in Phoenix that trained you to work there. I had to pay for the shirts to work there and it was required to wear black shoes.I spend good money for the shoes I purchased, even though later, the Supervisor wore white tennis shoes to work. After, the Supervisor apparently, refusing training, said it is 'Sink or Swim', I resigned. I would not recommend anyone to work at this Auto Zone in Prescott Valley. The Supervisor even said I ought to go to the Prescott Location.
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September 2023 by Ben Morales
This guy is the man !! Really handled business
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September 2023 by Zach Allmon
Tyler M. Is some kinda manger there but every time I go in there he always gets me what I need and very professional..
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September 2023 by Jimmy H
Super helpful guys on a weeknight. I needed to replace my window regulator under warranty. They even let me borrow a proper socket & ratchet to reach one of the window clamp bolts.
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September 2023 by Patty Minton
Josh at AutoZone in Prescott valley was so helpful. I had to replace both batteries in my truck, which is a lifted truck. This is not a simple task, not for me anyway. Josh made it look effortless. Josh replaced both of them!
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September 2023 by Annie Mashal
Tyler was fantastic!!! I needed new wiper blades which he replaced for me on my car and more windshield wash filled up for me in my car. Outstanding service.
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August 2023 by J. Dirk S.
Braydon Couch delivered everything so fast and courtesy, don't believe all that is said about youth, this young man is hustling.
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August 2023 by Dawn Nicholas
Auto Zone. Wonderful, Friendly, Knowledgeable Service provided to me by Adam. Thank You Adam, my headlights and brakelights are in great working order because of you. I hope Auto Zone knows you are a valuable employee.
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August 2023 by Norman Scott
I can say the employees bent over backwards in helping this morning... I highly recommend this store.
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July 2023 by Eric Biro
Went in to have my charging system checked for free.Easy peasey .Thanks AutoZone
