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December 2023 by Wes W.
I bought my tires here and came in for a rotation only to notice my tire pressure light was on and one of the center caps on my rims was missing. I brought this up to the manager, only for him to insinuate that possibly one of my neighbors had stolen the cap instead of their wrongdoing.After some back and forth with the superintendent, Jacob, I called the corporate office and had them order the missing part. While waiting in the bay to install the cap, another employee stood about ten to fifteen feet away from me, coughing very loudly, almost to get my attention. With flu season approaching, I looked at him with a worried look, only for him to respond to me with a smirk on his face, "Sorry, COVID is getting the best of me this winter."My family is sick with COVID now over some ill joke; all over a $30 center-cap that the manager was too cheap to replace.Thanks, Discount Tire
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November 2023 by S B.
Every single time I take my vehicle in to have the tire pressure checked, I'm met with nothing but the highest degree of courtesy, professionalism and given a thorough assessment of the condition of my tires. This type of customer service matters and it is a big part of the reason why my family will be purchasing tires for all our other vehicles from Discount.
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November 2023 by Cheyenne Danielle Hunt-Salazar
Jacob and Thomas both did an amazing job in customer service. Probably the best experience I’ve ever gotten. They gave me a super amazing deal on my tires because I have to drive back home which is in another state so I can go to school and I had very little money. I only had enough for the tires I ordered. I’m thankful and grateful for them and their team. They’re amazing leaders that set good examples for their employees. They are really excellent at what they do and being understanding. Corporate should give more recognition for them and their team for running an amazing operation. I’m happy they helped me out today it made me less stressed about my financial situation.
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November 2023 by Samuel Paul
Wanted to get tires I bought private party installed. Was quoted $120 on the phone, get there and they changed it to $144 out the door. Didn’t / forgot put valve caps on and didn’t set the tire pressure to what I wanted or even to factory specs.What a rip off. Should have went elsewhere.
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November 2023 by Mike McClellan
They checked and made sure all my tires had the proper amount after my warning light came on for a low tire. Great and friendly service
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November 2023 by Michelle K.
Brought my daughter's tire in to be patched, and they determined it was too dangerous to be patched. Ken set me up with a new tire for a VERY reasonable price!! Ken went above and beyond. It was a great experience and I have already ordered 4 new tires for my car!
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October 2023 by Andrea Ruth
Great place. They let us in and sold us tires, even though they knew it was going to put them after hours. We got 3 new tires for our Yukon. All of the employees were very professional and nice. Good job.
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September 2023 by Samantha Pierce
They care. I can't share my full experience just yet but please give them your business. Great great people there working hard to keep your car safe ?
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September 2023 by Daniel Aikin
They seriously helped me out of a jam--my tire was going flat in the parking lot. Very friendly staff had me back on the road with a reasonably priced new set of tires. Highly recommend.
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September 2023 by thomas compton
Some of the worst customer service. I had a question about a tire stood in line while one employee on the phone for 10 minutes a manager walks in and starts talking about his day to that employee. Totally ignored me. I got tire of standing around so I walked to my car and called the store. They Picked up right away and answer my question. I will never spend money here. Bunch of young kids with no respect for peoples time
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September 2023 by Shantel Cady
I don't know what else to say besides I love Discount Tire... they have fixed my tire for free multiple times, have great service, and always take care of my cars. I've gone to Discount Tire for years and in different states - always the same experience: Amazing! Thank You Discount Tire!
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September 2023 by Mike S.
I'd actually give them 6 stars if I could. First off, I ordered tires with Jacob on a Wednesday and made an appointment to get them installed at the same time. He told me up front they were coming from CA and to call back if I hadn't heard from him by Monday. I ended up calling back on Monday and Reese checked into the order. He found some tires elsewhere in AZ and was able to get them delivered on Tuesday...in time for my Wednesday appointment. I was called by Ken on Tuesday and told my tires indeed arrived as expected. I showed up on Wednesday for my appointment and let me tell you, the place was slammed, every bay was full with guys working and it was raining (and hailing) cats & dogs. I was immediately checked in by Reese and he told me that since I had an appointment, I'd get my truck serviced on schedule and I should be out in an hour to hour and fifteen minute tops. The rain got worse and it was hailing the size of Skittles but Reese and Jacob kept going outside to help customers. Jacob was 100% SOAKED and kept plugging away. My truck was serviced by Luke and his team and the work was completed right when I was told. Luke took the time to pull my truck up and after seeing my concern about the tire pressure reading on my dash, he explained that Dodge computer systems needed a couple miles for the computer to re-set. Once again, great information as my system did re-set less than 5 minutes later.
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September 2023 by Brian F
The staff here are awesome. When I was there they had to deal with this lady who demanded to be in front of everyone waiting and they handled it very professionally. She may have said she isn't buying tires again, but the rest of us waiting that day will return.
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September 2023 by Tracy Denney
No issues, bought and booked appt online. Had to reschedule appt which was also done online. Store installed my tires and got me going within a reasonable amount of time.
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September 2023 by kade connally
Only had good experiences here both with my wife’s ‘17 Altima and my 1977 dodge truck. They got my wife’s tire replaced same day in just a few hours.Then when I needed tires for my truck, they had an absolutely killer deal on 35’s. I did have to call as my trucks exact model wasn’t showing online, and it being lifted wasn’t helping the website accept 35’s fit?but they took care of it, and for the same price I had when in my cart online.Always nice employees, clean building, friendly to modified vehicles as well.
