-
March 2024 by Renee Malave
I wanted to take the time to place a review, it was my first time and I was greeted very well, everyone was so helpful and they take late appointments too, I would definitely recommend this place, I had a lot of paperwork but was informed of every detail and I am satisfied on the service. Thank you
-
October 2023 by Holly Hughes
Great service, timely, professional and a pleasant experience. Ask for Andy Dearing in Prescott Valley office when you set an appointment. I filed for an extension earlier this year and then Andy was able to get everything filed within a weeks time. Don't overpay when H & R Block can get it done quickly and support you through the processes in a straight forward and uncomplicated way.
-
May 2023 by David Kyle
Can we talk about Rick?I tried filing my taxes with a pro through the app and Rick swooped up my file as soon as it was up. I thought Rick must really want our business! Boy was I wrong. What Rick wanted was to say he was going to do the taxes, refuse to let someone else do them, and then message me at 10pm the night before the deadline saying he wasn't going to do them.I know that drunks and narcissists need jobs too but this office's services should come with a disclaimer. Something like "File with us and be treated like family. Not your family. Our family. Our family isn't caring and loving, prepared to make you feel safe and secure, no. Our family will make a lot of empty promises, gas light you into believing their gonna take care of you, and then strand you on the side of the road in the middle of the night with no bus fair."As if that wasn't bad enough, the manager of this location is even worse. She literally screamed at a little old lady that was trying to help us at another office this morning after Rick had dumped us by the roadside. The matriarch of this dumpster muppet family tried convincing everyone that we hadn't been abandoned and, if we had, we'd asked for it!Avoid these offices at all costs! Try anything else! Turbo tax, visiting a small locally owned and licensed tax office, just try filing yourself, or just rolling up copies of your tax paperwork attach them to the nearest pigeon and chuck it towards D.C. Couldn't possibly have a worse outcome than dealing with these people!
-
May 2023 by Seshu Thulipala
With help of HR Block Software and their Tax Professional, i was able to start and finish my tax filing on same day, which happened to be the last day to file. This is wonderful.
-
April 2023 by Barry Ladden
These guys are efficient and great to work with!
-
April 2023 by Amy K.
I see very many negative reviews for this location and I'm not surprised. Especially if we're talking about Rick.I tried filing my taxes with a pro through the app and Rick swooped up my file as soon as it was up. I thought Rick must really want our business! Boy was I wrong. What Rick wanted was to say he was going to do the taxes, refuse to let someone else do them, and then message me at 10pm the night before the deadline saying he wasn't going to do them. I know that drunks and narcissists need jobs too but this office's services should come with a disclaimer. Something like "File with us and be treated like family. Not your family. Our family. Our family isn't caring and loving, prepared to make you feel safe and secure, no. Our family will make a lot of empty promises, gas light you into believing their gonna take care of you, and then strand you on the side of the road in the middle of the night with no bus fair."As if that wasn't bad enough, the manager of this location is even worse. She literally screamed at a little old lady that was trying to help us at another office this morning after Rick had dumped us by the roadside. The matriarch of this dumpster muppet family tried convincing everyone that we hadn't been abandoned and, if we had, we'd asked for it!Avoid these offices at all costs! Try anything else! Turbo tax, visiting a small locally owned and licensed tax office, just try filing yourself, or just rolling up copies of your tax paperwork attach them to the nearest pigeon and chuck it towards D.C.Couldn't possibly have a worse outcome than dealing with these people!
-
March 2023 by Amber Downing
I had a pretty good experience with the tax pro I was working with and had a pleasant experience during our in-person appointment. The system messed up part of our taxes and when I called back to ask some follow-up questions about it, I had a very very rude reaction from Kathy. She is not a tax pro but works the front desk it seems. She was not helpful, rude, and told me to come back another day or call back another day when someone is there who can help me. I was hoping she could just write down my questions and consult a tax pro so that they could have the answers ready and not waste my time.
-
March 2023 by dorothy haitoff
Great customer service and great price for the service Andy is the BEST
-
February 2023 by Kathy Broadwell
My tax person Julie was very friendly and helpful. She made sure to look for any tax breaks I could get
-
June 2022 by Bread Contreras
The lady that helped me today was WONDERFUL. Kathy, I believe was her name, she was an expert, truly a master of her trade. She was quick, efficient, knowledgeable, and ever so caring. We shared laughs during the process too, which was a bonus! I was in and out fairly quick, with my taxes 100% done! She was very kind to my 7 year old as well, who was just chatting away most if the time.
-
April 2022 by Richie Mize
Friendly and helpful staff. Quick service she even stayed late for me to come in and file.
-
April 2022 by Jessica Bardi
Catherine Bidwell was so awesome, I didn't have to think about what made sense of something I know nothing about. She took her knowledge and people skills and I was completely taken care of.
-
April 2022 by liz vest
I have been going to Kathy at h&r block for several years now. She is very knowledgeable and professional. And I have complete trust in her abilities.
-
April 2022 by Cindy B.
Do not use H&R Block in Prescott Valley especially "Rick Chapin." Problem came up with our tax return and H&R Block has a sign when you walk right in noting, "100% satisfaction and will give advice with audits". What we got was the run around and Rick definitely has an anger problem and needs serious anger management classes. He told me and my husband to calm down while his nostrils were flaring, he was shaking, fists clenched and giving my husband the most evil-angry look. Wow, what customer service that was.
-
April 2022 by Lucille A.
If I could leave no stars I would. This is by far the WORST BUSINESS I HAVE ENCOUNTERED IN YAVAPAI COUNTY! The people who work there are RUDE, COMBATIVE AND UPROFESSIONAL. I am not going into detail I will just say that if you are used to good people doing a good job THIS IS NOT THE PLACE FOR YOU. I have been using this company for many years on and off, in multiple different states and I have never encountered anything like this before. I am actually speechless at the level of disrespect that the staff has for the consumer. I have been in the customer service/hospitality industry basically my entire life and I am surprised that they are even operational for the level of blatant disrespect that this office shows to anyone who does not fit their ideal for an Arizona resident. Your rude and disrespectful staff drew the line for me Val Chaney. Good luck because I will spread the word.
