Mortgage Lenders in Prescott Valley, AZ

“Hands down the smoothest, most stress-free process I've ever been through as far as purchasing a home. This was our third home purchase over the years and William with Prime Lending took all the stress away. He was super friendly and professional, extremely clear and detail oriented in his communications so that I could provide the necessary information in the time frame needed and there were ZERO last minute phone calls or emails from the lender needing documents in a hurry. Will definitely use William again when we go to refinance!”

“After talking with several lending professionals over the course of 3 months we we were at our wits end!After talking with Jamie at "Yavapai Title" she referred us to "Emily Denny" at Benchmark Mortgage in Prescott AZFrom the very 1st phone call we new we were in the right hands!That was roughly 33 days ago!We have as of today....been approved, closed and funded!Problem solved!We cannot say thank you enough to Emily for her "Knowledge", Professionalism, and quick efforts to help us in our time of need!”

“What’s a review without a detailed experience?At first I had a very bad experience with DF. I applied for my car loan online, the vin was clean and my application was approved. I went inside the bank to bring the documents, I talked to Danielle D. over the phone and everything was good/approved. The next day I brought in my documents and mind you that this bank is inside of a Frys grocery store, very close to the self checkout. It was a busy Friday afternoon, and while I was standing at the front desk, Danielle announced infront of everyone that my application was denied bc the car was stolen.. and told me to go to the police. Immediately I was panicked and very embarrassed bc I thought I bought a stolen car ?? Danielle’s voice was loud and condescending, all of the other employees and shoppers standing nearby were staring at me.So I ran out of the store and immediately called the PD. They came out and ran my vin, the car had been stolen 4 years prior but was recovered and cleared. It was a whirlwind. I went back to the bank the next day and they reapproved my loan. It was a nightmare and also so embarrassing.I decided to stay with DF bc the loan rate was excellent and I didn’t want another bank hitting my credit again. One application dropped my credit score almost 50 points. Anyway, since banking with DF for the last year, they have been really great. If I go to the bank, I make sure to avoid that employee. I feel that she was very unprofessional and could’ve handled the matter privately.My bad opinion of them has changed. They have annual membership awards and their loan rates are excellent. Their app is secure and easy to use. The only downfall of this bank is there’s only one branch in my area and I have to go inside of Frys to make a withdrawal or cash deposit. They also aren’t set up with Zelle. I would still recommend this bank to my friends and family.”

“I joined Desert Financial Credit Union today. I walked in to the branch inside Fry's without an appointment. Unfortunately, Koreena had an appointment already scheduled so I had to return about 40 minutes later to join. Koreena treated me like a "member" rather than a "customer". She was friendly, knowledgeable, and professional. She handled my requests perfectly. On the same day, just before I went to Desert Financial CU, I joined Credit Union West. The difference is like night and day! (See my Credit Union West review). When the CD at Credit Union West matures, I'll probably move that money to Desert Financial CU...Desert Financial CU is just a more professional and enjoyable experience. Thanks Koreena!”

“This location has gone from a single star to a FIVE star rating. Visiting the branch is an entirely new & pleasant experience. The lobby staff are super helpful & friendly. The Assistant.Manager & Relationship Manager are attentive and very helpful. I had strongly considered leaving BofA because of prior bad experiences, but now I'm interested in staying as a result of their great customer service. Well done BofA!!”