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“Stopped by Desert Financial inside the Fry’s
In Prescott Valley to open an account. Their schedule was booked solid but they still took the time to open an account for me. Jennie was very professional and helpful. I am very impressed with the level of customer service I received.”
“Alexus helped us out in opening a new checking account after having to leave our old credit union. She is a great asset to Credit Union West and highly recommend!”
“Today we visited with Julian Dupraw-Church at the National Bank of Arizona in Prescott Valley, Arizona. She assisted us a year or so ago and we were so impressed with her services, we made another appt. with her for today. I have POA for my brother as he has had a stroke and needs assistance with such things as his banking. He can be short tempered because of his short term memory loss. She exudes such kindness in helping us and has the patience of a saint all the while exhibiting professionalism and knowledge of the tasks at hand. It seems that in many cases these days, customer service is a thing of the past. But Julian really takes the time to solve our banking issues. She is an asset to this bank and we just wanted to acknowledge how much we appreciate her helping us. Yours, T. Rogers”
“Stellar customer service.
Beyond stellar. I wrote a check out of a closed account and they called me and made it good by switching to the current account! Magnificent!!!”
“Had a great experience, i had a new banker, Ms. Topeka Miles, who did an exceptional job! She was all smiles and kept things fast paced while also having fun. Very confident and knowledgeable.She’s brand new and already deserves a promotion ❤️ great job.”
“Customer service with Brandy was awesome! Ii needed to replace my debit card as it wasn't working on checkouts. She helped me with a smile!
This bank has been awesome their fraud department detects things that might be a scam and blocks it from doing any damage to my accounts. It has a hometown feel unlike big corporation banks,
Only improvements could be adding the deposit feature on your atm's”
“Great service, great app, good credit card programs, people are friendly, helpful and respectful, very neighborly! Wish I had checked them out sooner...they are ranked in the top 10 in the WORLD as far as integrity and safety as far as assets and customer services! Our bank forever! ?”
“My interactions from the teller up to management have been nothing short of excellent. They have always been professional, kind, and courteous.
I think what most people don't understand is the federal guidelines are very stringent and out of the control of the banking institutions. With the digital age among us fraud is rampant. They are not only looking to protect you, but the bank as well. Just sayin.”
“It amazes me that this location has such bad reviews. I had financial needs as we are purchasing a home. Nanette noticed right away that we were not benefitting as much as we could be from our savings and took the steps to make the most of our money. Her follow up is to be commended. When you walk into this branch it is nice to be greeted with a smile. Angel was also able to step up and get us exactly what we needed on very short notice. And thank you Stephen for making sure my message got where it needed to be.”
“Overall great experience.
After spending nearly a decade with another bank, I had a horrible experience which caused me to switch banks. I called in an set up an appointment to start a new account, I was taken back start 30 minutes early, and even finished up about 30 minutes earlier then expected. My banker exceeded expectation even assisting me in setting up online banking and digital wallet on my phone. Amber Sandoval, was my banker. She was very friendly, personable, efficient, and good at her job. Great customer service.”
9AM - 5PM
7490 E State Rte 69, Prescott Valley
Banks
“I had an excellent experience working with Joseph McCarthy at Bank of America in Prescott Valley (off Highway 69) while setting up a business account. Joseph was extremely knowledgeable, professional, and efficient. He assisted me right away with no wait time and clearly explained all of the options and requirements for business banking.
His customer service was outstanding, and he made the entire process smooth and stress-free. It’s refreshing to work with someone who understands business needs and values a client’s time. I highly recommend asking for Joseph if you’re looking to open or manage a business account at this location.”
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“Kyle was a kind man who helped me so much and was even passant when I left my social security card at home and he let me go get it and we finish what I came there to do”