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March 2024 by Christina Barrett
Stopped late in the day on a Sunday, no tech on-site, but the young man was very helpful and jacked up the truck so we could take a look and determine for ourselves. Helped ease our minds before the 80 mile drive back home.
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March 2024 by nicholas pirrung
The staff are the best and beyond nice as well as great at what they do!
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March 2024 by Brett Tolich
Good value, great service, friendly, and 100% happy with the job done.
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January 2024 by Gaylee Chilicky
The people at Pepboys in Prescott Valley are know what they are doing..they always give great customer service.
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December 2023 by Craig Dennis
Incredible service, great people willing to help. We had brake issues and no appointment and they fit us in and took care of us. Never have I had service this good at a mechanic shop
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December 2023 by Lana Anderson
They quickly got to my car. Yrs they were very busy but they had a nice waiting area and were very friendly and helpful. We were there for about three hours (only because we showed up about from an hour and a half to two hours before our appointment). They were working as fast as they could while getting it done right. You never saw someone standing around doing nothing. They worked incredibly hard t o get us the best price they could so we could get everything done we needed. We had the money for our brakes but we couldn't get the new belt we should get. It would be ok for a while and we could get it next month. They wouldn't leave it at that. They hunted up parts that were a little harder to get but cheaper. Harder to work with but again cheaper. They spent so much time and effort to get what we needed now. Thank you guys it's nice knowing some people really care.
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December 2023 by Andria Michele
Not a loyal pep boys customer so not sure why I chose them to do my oil change, but I’m sure glad I did!I’m only in the area for a few weeks and needed an oil change and during that service they told me I needed a new belt right away so I got that done today, just in time because I leave in a few days to drive to another state!Both times the guys were super helpful and friendly and went above and beyond to make my experiences awesome.Thank you so much!!
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December 2023 by Tom Smith
Jared and the boys were most helpful. I had a windshield resevoir that wasn't operating properly. The service guys scoped it out, took care of the problem and went the extra mile to shore everything up better than original equipment. I left happy.
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October 2023 by Lisa Masten
The Prescott Valley store is the only place I take my vehicles if possible, Arthur and his crew are the best. Always get great service and they are honest with the customer. Great place to go.
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October 2023 by Karen Bennett
Horrible experience. We have been longtime customers but unfortunately yesterday we received an unexpected disrespectful attitude from their employees especially Arthur the mgr. He stated that we bought a “cheap” tire from him in Feb of 23. By the time he offered a measly 25% we had enough of his attitude and had them take off another new tire we were about to purchase. We have 3 vehicles and have been good customers. Didn’t deserve this treatment!!!!! They lost a good customer over one “cheap” tire and POOR customer service!
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October 2023 by Jeff MALLACE
I was referred to the Pep Boys in Prescott Valley by a friend of mine. He told me that they do very good work with very good pricing. After taking my car there today, I would have to agree! The service from Arthur, JR, and Team was excellent. They were very kind, thorough, and professional! Based on today's experience, I would highly recommend the Pep Boys in Prescott Valley!
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October 2023 by J San
Amazing service ! The staff was so friendly and Eli was super duper helpful. The counter staff made feel like I could trust them. Especially the short guy with glasses. He's amazing! I'd let him date my daughter if i had one! All in all I'm extremely satisfied with my service. I plan on going back for all my vehicle services. I'm done with dealerships and other local shops! Pep Boys in Prescott Valley is where it's at!!~Jared S.
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August 2023 by Rich M.
RJ and Arthur were very helpful and took the time to point out problems with my truck that were discovered during the scheduled service without the pressure of having them take care of them. On the contrary, they offered suggestions on alternative options. Second time bringing my truck for oil change, tire rotation, and safety check and will continue to do so.
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August 2023 by Kelly Barlow
I was very impressed with the crew and with Jared. Jared promised me tires and he jumped through hoops to full fill the commitment to have the tires at the store by the time I got there. Thanks Jared and crew. I will definitely use you again.
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August 2023 by Sasun Nooshaee
I stopped by Big O tires to see if they could look at my tire cause it was closest. The lady was super rude about it stating that she couldn’t fit me in today. 3 workers just sitting at computers when I walked in. Decided to go to Pep Boys where I usually get my oil change. Although they were working on cars they immediately got my car in and fixed my tire. They were great. Will always go back.
