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October 2023 by Neil Rivenburg
I will not take my small engines anywhere else to be serviced or repaired. He knows his stuff I really an understatement. In addition he is very trustworthy and I totally endorse his philosophy of do it right not fast.
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September 2023 by Ken Mitchell
Kevin did an awesome job replacing the carburetor on my truck mounted carpet cleaning machine. I've been using him for years and won't go anywhere else
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September 2023 by Nora Muse
I have know the owner of this place since I was a kid. He has always been very helpful to me and always been very fair. He has fixed our stuff from weedaters to saws to lawnmowers and rotatillers. He also has answered questions on the phone without hesitation. Would go nowhere else.
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August 2023 by Randy Elliott
I cannot speak highly enough of Kevin and Prescott Small Engine Services. I was ready to purchase a brand new Husqvarna 372XP from Kevin and he found an east coast online dealer where I could purchase the saw for several hundred dollars less. Who does that for a new customer? I purchased the saw online and my first time out the saw failed. The east coast dealer did nothing to help me warranty the saw. Because PSER is a Husqvarna dealer I took it to them in hope they could help. Kevin went to bat for me and when Husqvarna refused to warranty the saw for bogus reasons Kevin seriously went to bat for me and eventually Husqvarna relented and sent me a brad new saw. Again, who does this, especially when I di not by the saw from PSER? You have a customer for life Kevin, and I cut a lot of wood!Randy
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May 2023 by Marine Corps
An absolute blessing we still have mom and pops stores ❤ as these, kind courteous, professional.
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January 2023 by Ron Orbin
I took my Ryobi generator to the shop and he fixed it correctly in a speeding manner and the charge was fair. I would definitely use this service again. The owner was very friendly and helpful he even loaded the generator into my truck.
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September 2022 by Jennifer allred
One star is too much for this place! First he had our weed Wacker for 2 months! We kept calling and he never answered and we would come by to pick it up so we could take it elsewhere but guess who wasn't there?! Ever! He had signs left on his door. First sign said "out sick" came back to a new sign " family problems" and then "won't be back til after labor day" FINALLY we get to pick it up! $150 later.....! Oh and guess what? HE GAVE US THE WRONG WEED WACKER! ITS NOT OURS! where did ours go? He claims that's the only one he had! Do not use this place.
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August 2022 by Richard Boyd
Took in my weed eater took him 4 months tell me that he couldn't fix it I recommend taking it somewhere else
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September 2021 by Karen Borges
These guys felt like family the minute I walked in the door. Brought my (dormant) DR Trimmer here for a dust off and service since it didn’t start. They owners were extremely transparent with me from the start. I put a calendar placeholder to revisit when I thought my equipment might be ready. They called me and left me voicemail as I was enroute to their shop. Now my DR Trimmer is back hard at work eliminating all these weeds and knee high grass! What a wonderful bunch of guys. I brought them flowers as a thank you.
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August 2021 by Michael Gherardini
Bought a part for my lawn mower, took the money, never called back. Doesn't answer phone.
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August 2021 by Michael G.
Ordered part from them, took the money, they said it would be in the next Wednesday. Almost two weeks later, no call, refuses to answer phone.
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March 2021 by jim Davis
Be careful what you take here, you might not see it again, they never answer their phone and can't hardly pull them up on my phone, don't know why they are hiding
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November 2019 by Roger E.
I have used Prescott Small Engine Service in Prescott Valley to repair two chain saws, a small Yamaha generator, and my ATV. I originally called Lee because he was recommended by another friend of mine who is a long time resident of Prescott. Every time there was a quick turn around and they were reasonably priced.
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September 2019 by Ronda Usher
One star rating seems too much for this place. I was referred to this small engines repair shop by Husqvarna customer service due to my weed eater is under warranty covered bumper/bumper. The handle had broke and a piece had come off the bottom. I was told he could order the handle, but would be charged for the bottom piece since it is a part that wears out and is not covered by warranty. After two weeks I called and he said the handle was on beck order. Next week he called me and said it was ready to go and I owe him 60 dollars. I made the 45 min drive the next day, needless to say the shop was closed on a weekday before noon. So I made sure I called to confirm they were open before wasting two hours of driving time again. After picking it up and bringing it home I was furious when I realized he had used the same piece for the bottom I had handed him when I dropped it off. He just put a bolt in it and charged me 60 bucks. I am calling Husqvarna tomorrow and letting them know they need to be more careful about who they send their customers to for warranty work. Very dissatisfied.
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July 2019 by Josh Ragan
Absolutely the sorriest operation I have EVER done business with. Do not go here for anything! Dropped a saw off for new oil pump, oil cap, and a few screws. After 4mo of calling and stopping in I got my saw back w/ no new parts on the outside (probably none inside either). Saw worked for 2 tanks of fuel then stopped oiling. Took it back in and it sat for over 8 MONTHS...incompetent slob never touched it. Didn't even have the new oil cap I paid $9 for the first visit a yr prior. Basically lied and connived to get $200 for nothing.
