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November 2023 by Steven C.
Minus a star for executive leadership. Home Depot needs to be an ESOP company. The front line workers at this location are absolutely top notch.
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November 2023 by Chelsea S.
Johnny B. from the Prescott valley Home Depot tool rental is so wonderful. His friendly smile is genuine and he is such a asset to their customer service team. Thank you Johnny for your kindness and expert help!
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October 2023 by Glenn S.
Last time you will ever see my face in this place ever again....Walked in tonight to get some paint mixed up...Went to paint counter to see two employees hanging out and thought i hit the jackpot because your lucky to ever find one . When dude was done talking to female co-worker he asked me if i needed help .I said yes i would like some paint mixed up.He asked me what color ? i said grey but i want to look at a swatch .He then said he did not want to do it because it was close to closing time ..Looked at my watch it was 10 minutes till 9pm plenty of time to mix one gallon of paint .He looked like he wanted to go home to play computer games so i did not push it .I had a job at Hustons restaurant that closed at 11pm ..People would walk in at 1101 pm and i had to stay .Sometimes till 2 am .If i pulled up lame i would of been fired on the spot ..guess we come from different times ? .Drove 30 miles there then 30 miles back home .This home depot has been useless for many years but now it is beyond useless due to bad management . If it was up to me i would level it and turn it back into Castle Golf then give dude the rest of his days off to sit at home playing computer games ..Your are not the only game in town ..Plenty of better choices to spend my money .... GOOD BUY AND GOOD RIDDANCE !
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September 2023 by Ayla Z.
Very unprofessional sales representative. Drive the additional 10 minutes to the Prescott store.
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July 2023 by Patricia H.
If you read through the comments here, you will see a marked downturn in customer service at this store. Sadly, the comments are true. I am a long-time Home Depot fan. There were times, during my adulthood, when my monthly Home Depot bill surpassed my mortgage payment. My most recent home, for which I was owner/contractor, was built with lumber, fixtures, etc. from Home Depot. I have had mostly positive experiences with HD staff. The negative ones were handled by supervisors without delay.Recently, at this store in Prescott Valley, AZ, customer service has deteriorated to the point of incompetence. It is increasingly difficult to find employees for assistance and when you do find someone they tend to tell you an aisle number and move on. If you need further assistance, you have to find someone else, which is no easy task. I recently purchased a dozen 50# bags of gravel. Once I found the gravel I searched up and down the aisle and found no employees. I am 72 years old and have doctor's orders to not lift more than 10#. Since I live alone, I do occasionally lift more but I try to not worsen my injury sites. Fifty-pound bags of gravel are far too heavy for me. I went to the service desk and the attendant there told me she would call for assistance, which she did. After waiting 20 minutes, I returned to the service desk and a different person called for assistance again. A young man arrived in about 20 minutes. I asked him for help loading the gravel onto the cart and then into my truck. He rolled his eyes and sighed while he said, "Sure." I feel bad enough needing help. I really do not need a teenager with attitude. This is only the most recent problem. I have a list of customer service and policy failures at this store. An example of a policy failure is that this store closes its lawn and garden center at 6 pm, two hours before the store closes, in late June. They do not list this on their website. They do not care if their customers waste their time, energy, and money as a result of their incompetent communications. As another example, the evolution of their customer checkout system has been a nightmare. They started with software clearly meant for grocery stores. If you were trying to check out something too big or heavy for a plastic sack you had to call for assistance so an employee could input their employee number for every large or heavy item, (in a HARDWARE store). The assistant was running as fast as they could and could never catch up. It took what seemed like forever for them to add an option for large items. Another long-term problem has been items without a scannable tag. If you dare to choose an item or two that is missing a tag, take an energy bar to eat while you wait.Here is my rant about the use of self-checkout:We (shoppers) are working, for free, for huge corporations without our consent or protection. The corporations just did it and we, in typical US genuflection mode (Dear god don't make waves!) fell in line. Not only that, the equipment they give us does not work logically; is filled with software bugs which pop up at least a half dozen times a session, causing us to stop and wait for an overtaxed, often elderly, employee to come to your station to fix their damn machine; and when we take a second to figure out what the hell the machine wants, it bitches at us over and over again. "Please put the item in the bagging area." "Please put the item in the bagging area." We are idiots, pure and simple. Grinning lemmings leaping off the cliff one after another. [NOTE: Lemmings, in real life, do not do this, they are smarter than humans, but you get the point.] All we can do about this horrible customer service is to write a review, pray that someone with authority reads the evaluations, and find a more professional hardware/building supply store. Huge corporations only respond to money these days. If we take away some of their money, then, and only then, will they hire competent managers and sales representatives and give them the training and equipment to do their j
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June 2023 by Harley D.
This 1 star rating is for my visit today. I bought a home in Prescott Valley and have made dozens of trips to Home Depot for repair items. I am rebuilding the back fence and have so far spent $1100. Not bad for 100 feet of fence. Today I returned to the store to buy the rest of the fence boards and rails. I went through the remaining stack of fence boards and found 87 good boards. I asked the associate if they had more because I need another 100 boards. He said he had to sell the rest of the ones on the stack I went through (the warped, twisted, and split boards) before he could take the pallet down from the top. I paid for the boards I had chosen and asked the clerk to call the lumber manager over because I wanted to come back tomorrow for the remaining boards I needed. She rang me up and had me wait even though I let her know I was in the middle of a job. After several minutes, I told the clerk I was going to load up the truck and asked if the manager could come out to the parking lot. The manager was a no-show. This was a failure on the part of three people at the store, not just someone who was having a bad day. This speaks to a culture of poor service. I am going to try the home depot in Prescott tomorrow as they probably carry the identical fence boards. I have found Ace Hardware, Alliance Hardware, and a few other local smaller stores to be much better at helping me solve problems around the home. I thought I'd save a few bucks going to Home Depot. I'm sure I did but I also got frustrated too which really makes a job much more work than fun. I will avoid the PV Home Depot in the future unless there is no other option.
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April 2023 by Melissa F.
I'm very impressed with Home Depot Prescott Valley. Great staff and managers are top notch.
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April 2023 by J. B.
I went to Home Depot in Prescott Valley this Morning. My intention was to purchase plants for my garden, dirt, mulch, and decorative pots for my patio. I found two employees who were not with customers and asked where to find eggplants, one pointed to the area and said they were on the top shelf and walked away with the other employee. I happen to be a disabled Senior. I asked another employee about dirt and mulch, she simply pointed and went back to her social group. In total I approached 6 employees, seems that helping customers is not a part of their job description. I left and drove to Lowes, what charming employees they have. It's further , but well worth the drive.
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February 2023 by Kim K.
Oh were to start... I will say that if you plan on buying an appliance from this place, I implore you to go elsewhere. It took them 4 attempts to deliver our refrigerator. They changed the first delivery date, came again on an entirely different date when we weren't home, never showed on the 3rd date and finally, after calling their main office and speaking to a very helpful lady named Valerie, who assured me she would look in to it, finally came through on the 4th try. One of the main problems is, they don't have their own delivery people. They contract out with an independent company so there is no quality control going on with HD after you buy. I suppose this saves them money but at the expense of the customer. I will never buy an appliance from these people again. Ever. I don't care if the price is 50% less than other places, it's not worth the headache.
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January 2023 by Mary H.
Worst service ever! Had ordered new cabinets October 2021 and were told sure they'll be done by Christmas. March 2022 they just started and did a really crappy job. Gouges in the wood and door pulls were crooked. We were promised that one section would replaced and now it is January 2023 and still not done. They never return phone calls and I'm pretty sure nothing has been done. Buyer beware!!! They lie and they totally SUCK!!!!!
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September 2022 by larry j.
Just 18 months ago, I would have given this Home Depot store 5 stars, but it started down hill and continued! First a gentleman at self checkout that everyone knew as "A Coach" left. His personality and demeanor was top notch! Everyone enjoyed speaking to him. Next the employees became more interested in whatever they were doing than speaking to or asking customers if they needed assistance, they would walk right by you, when you were obviously needing assistance. They would point you towards an area they "thought" items were at and when you returned telling them it wasn't there, they would reply with, "It must have been moved. Or We must not have it anymore." If you obviously had an item that you would or might need assistance loading in your truck, by the time they found someone, you could ask other customers to assist in the parking lot and be gone. Tool rental staffing was poor, they wanted to help but when there's only one person there, you could wait 15 - 45 minutes just to return items. Yesterday was my LAST VISIT TO THAT STORE #0446 Prescott Valley!! We went there to purchase Blinds a purchase of over $670. After finding the blinds & putting most of them in a cart, we needed assistance with the others. Three (3) employees walked by us making no comments or greeting us without stopping. When we were going to the end of the aisle to approach them for help, they walked off and even looked at us as we tried to wave them down. Three (3) employees were in the Dock area nearby joking around and talking and doing nothing, getting their attention was futile and the language being used during their conversations was not conducive to a public store. We left the cart with 10 boxes containing blinds and went to the front exit. I mentioned to a self checkout clerk the problem and she asked if I wished to speak to a manager, YES, I DID! When he arrived I explained the issues and described the employees as, "Bozos" for ignoring people and the language on the dock. He wanted to know if he could get someone to help us, after I showed him the estimated total of our purchase. He didn't apologize for the service or the employees!! I declined and went to the Prescott Home Depot store # 0452 where the service and courteous employees (Lance, Terry, and Michael who checked us out) assisted with my purchase of $673. WE WILL RETURN TO STORE # 0452! It's sad to see what was a good store with excellent customer service become the store it is now.
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June 2022 by Sue L.
I am writing about the Home Depot business in Prescott Valley Arizona. At the end of May 2022 I purchased three appliances washer dryer and refrigerator. They were delivered on June 1, 2022. By June 9 dryer did not work at all it would not start called the store and they told me after 48 hours I have to contact the manufacturer whirlpool which I did we're all set up an appointment for my dryer to be looked by a technician who was assigned and it took two entire days of waiting for this person for him to come out and diagnose that my dryer had a bad electrical panel. He ordered a new one which would take another week or two. In the meantime I called Home Depot again and asked for a replacement dryer which they declined. I called the corporate office in Georgia and a lovely young woman named Robin said that I had 30 days to ask for a replacement and she set one up for me to be delivered July 1, 2022. in the meantime my washer began thumping and sounds like a lawnmower. I spent an hour and a half on the phone with customer care trying to find out why my dryer would not be delivered tomorrow. They didn't even notify me. Corporate office called my called again said that Home Depot wanted to fix it well it was a fire hazard and I was supposed to get a replacement so in the meantime I have no dryer, the washer is supposed to be repaired it is less than 30 days old. Home Depot are liars and they have terrible customer care. I highly recommend that no one purchase an appliance from any Home Depot if this is how they treat their customers. I purchased from them defective appliances and then they refused to replace them, and the company they hire out to look at it is extremely unprofessional.
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June 2022 by Jose D.
A friend asked me to accompany him to Home Depot to purchase a water heater. Because I'm a disabled veteran. He hoped to use my status to take advantage of their military discount program. I don't go to Home Depot as often as I used to. Normally, as we did on this occasion, go to the self checkout system. I ask the associate to help me. I show my military identification. They thank me for my service. Enter an authorization code. And I complete the rest of the transaction. This occasion was very different. After showing the woman associate my military identification. She stated that she could not help me. That if I wanted the military discount I would have to use their new app. My friend responded that in the past. After seeing a military ID. Associate's would enter the authorization code. She replied. That she was the supervisor. The younger associates used to do that. But she had directed them not to do that any more. My friend made the statement. "Then I won't buy this fucking water heater". She immediately stated. "That's fine. Especially when someone starts using foul language towards me." I couldn't help but think that, working in customer service, in a place that caters to the treads is probably not the best place to work if you have personal issues with foul language. With that he suggested that we go to the customer service desk. There we were treated with professional and sincere respect. Ever since then I began to think that, as many of the great people I have met in Prescott Valley and Prescott. Their greatest fear of the wave of Californians that were buying up property here. By the way. After over 9 months of trying to use my $500k pre approved VA Home loan to buy a home. Only to be out done by Californian's cash offers. I've had to be settle with renting. The "brown shirts" are making their presence known. Let me be clear. I have often used the presence of a near by Home Depot to help me decide where to buy a home. I just didn't expect my military service to be "regulated" when choosing where to shop.
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May 2022 by David K.
John over in the customer care department earned this 5 star review for Home Depot. His customer service was outstanding and I very much appreciated the help and assistance. Thank you!
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May 2022 by Brian S.
Made a large online order. They took 8 days to notify me that it items were not available and that my refund would take an additional 7-10 days.
