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January 2024 by Christopher F
Terrible. Employees aren't allowed to take breaks. Rude to customers. Place needs to be shut down
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November 2023 by Dawn Nicholas
This shell gives great service if Tim is working. This review is negative however, due to The older woman with long Grey hair that is a cashier who always refuses to take a One hundred dollar bill, as soon as she sees that a bill is a $50.00 or a bill is a $100.00 dollar bill, she states to me "I will Not break a large bill" Without even asking how much of a purchase I am going to make. Today I went in, picked out $15.00 worth of merchandise and I was going to purchase $40.00 in Gas to top my car off. She did not even allow me to ask for the gas, she Turned Me away, then as she was walking away, She said under her breath "people think we are a bank" This cashier is rude, condescending and assumptive, she definitely should not be working in customer service. She has turned me away approximately 15 plus times in the past but I always remain kind to her. She would rather stand around doing nothing, which is normally what I see her doing when I frequent this Shell station. I wonder how much business this Shell station loses in sales because of her???? I will reiterate the fact that Tim is an outstanding employee, who never turns me away, he goes over and above to help me as a customer. Miss Grey haired lady, I hope you are given some customer appreciation training, you certainly need it. I could understand her turning away a $100.00 bill, if I am only going to purchase $5.00 worth of merchandise but wanting to spend over half of it in their store, and being turned away is definitely lazy, rude customer service.
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November 2023 by Adam DeRosa
Went to the Subway inside. Always friendly staff every time I come.
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October 2023 by Bethany
Beth brightened my day & provided excellent service.Thank you for going over & beyond for your customers!
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September 2023 by Harlon Heyes
I’m a regular, in almost every day for the last couple of years. Everyone is always so nice, except the manager. He always seems angry, or thinking about something else. It may seem odd, but he gives the vibe that he hates me. Resents my disturbing his thought. Weird. Perhaps my long hair? I’ve never caused a problem before. Maybe he thinks I’m something I’m not? He should lighten up a little.
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September 2023 by Brenda Edie
Nasty employee's I bought $2.00 item lady said she had to get charge, she went in the back a vendor came in was talking to lady stuffing her face with hot cheetos, vendor was blocking Casher who went to get change so I said sir could you move so cashier can get buy lady that was stuffing her face said out loud o hell no. Than cashier got attitude said in future we can give change for small purchase , all she had to do is say that from the beginning. I called to complain another rude employee name Avalon said she was manager, I will call owners in Phoenix. Nasty employee's do not do business with this gas station
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September 2023 by Kipper Dean
I have been in this store several times in the last few months and find the red headed woman who's name starts with the letter S to be very disrespectful always yelling about one thing or another or talking badly about other workers she is rude and a few times I smelt alcohol on her breath I'm sure she was drinking on the job. I have told all my friends and family to avoid this woman if not the store I know several customers that have said the same thing I have talked to other employees that themselves don't understand why she still has a job there. The bosses should take some pride in the store and get rid of people like her.
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September 2023 by PEPE
The two senior citizens the lady's in the morning need their retirement they over charged me for supposedly getting the wrong cup 6 bucks for a slushy I told them they were wrong but proceeded to charge Me really bad customer service
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August 2023 by Edgar Carrillo
All the employees....shell and subway as soon as you walk all you can hear is gossiping about each other's lives... subway employees talking about buying weed and saw one of them walking around with a small bottle of liquor... didn't know employees were allowed to drink on the job....
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July 2023 by Fernando Sanchez
The good: open 24/7 and there is a subway attached(not 24/7). Employees are always cordialNot so much bad but I feel sorry for the employees who have to work under the management/ownership here.They seem to manage with posted Microsoft documents and must think they’re employees are stupid and thieves just based on the papers they post for employees where even customers can see the messages. Just my opinion but you can see for yourselves.Someone needs to have their yellow highlighter taken away.
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July 2023 by Daniel Dowd
Pay outside for fuel $175.00 temporary hold on your card without warning no matter how small of an amount you pump. If you have less than that in your account expect to pay an overdraft fee. Pay inside with a card for your fuel get charged double. Now I have to file a fraudulent charge dispute with my bank that is going to freeze my account for 90 days and possible force me to close it. They refuse to refund me the amount I was over charged and I have receipts and bank statements to prove it. Been coming here at least twice a day for the last 15 years I live less than a mile away, going to take my buisness somewhere more reputable and trustworthy I guess.
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January 2023 by Savvy Surreal
American spirits are a whopping $2 more at this shell than the $11(and change, after taxes) across the street at Mario’s. So $13(and some change) for one pack. Never going here again. Come here if you want the most expensive gas and cigarettes in the area ??
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January 2023 by Nicole Ochoa
Young Hispanic Male working at 2:30 pm Sunday January 8 is extremely rude, I won't be back. Ever!
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September 2022 by Matthew O'Meara
Expensive gas, small parking lot by a long-forgotten broken down car wash, but... the regular crew is fantastic. They've got a great humor. The selection tends to lack the newest products in either drink or snack selections (the store's too small to carry all of it), the Coke soda selection is down to the barest of basics. Bonus: there's an attached Subway if you need a sub sandwich while you're out. Still, if you're living in the area, it's nice to be their regular customer, there's a comfort to it that I'll miss.
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August 2022 by Donovan Shough
They sold me rotten beef jerkey then wouldn't refund or give me storecredit. Will never go here again!
