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March 2023 by Kristine Ayers
Have got our taxes done by them for several years and they always do a great job!
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March 2023 by Kurt Florman
A great service, but you need to update your website to show that you no longer accept appointments.
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March 2023 by Gayle Green
All the people working where helpful and tried to save me money.
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February 2023 by Deborah Ogden
Efficient, friendly, personable
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January 2023 by Randa Hulett
January 24, 2023. These people are fantastic. Jan was right on and helped us sooo much. Thank you to all ypu all do. See ya in 2024.
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January 2023 by Rebecca Hopkins
Very professional and helpful (and free)
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January 2023 by Caroline Stevens
Peace of mind.
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February 2022 by Wall Street
Really do love this place no matter what people are saying, best Chinese restaurant in town, yes they’re understaffed, but who isn’t during these times, reach out to Awei the manager if you have a problem, he’ll make sure you get taken care of! Very sweet and kind people! ❤️
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May 2021 by Mary Washington
They did awesome job, friendly people! And also free to file!!
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May 2021 by Debra Pauley
Excellent service. Thank you!
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April 2021 by Terri Poehland
This is our 3rd year using AARP Tax Aide Services in Prescott AZ. We have had good experiences the previous 2 years and we appreciate the free service. We expected changes this year due to COVID, so we went up and made an appointment and got the information forms to fill out in advance. To be fair, we had a joint return and my mom’s return to be completed at this appointment (and mom died this year so perhaps a little more complex). My husband is on oxygen and we had been told they would try to expedite our appointment so he wouldn’t run out of oxygen.We arrived at our appointment time and the intake was fairly quick, then it was a good 50 minutes before someone came out to ask a couple of questions. She was apparently one of the “preparers” because she told us she’d be entering our data into the computer. Then another hour went by and I finally went up to ask where we were in the process because we kept seeing other clients who had arrived before us complete the process and leave and even some who arrived AFTER us, complete the process and leave. We were told that our returns had gone to the “reviewer” and someone would be out in a few minutes to go over the returns with us. Approximately 15 minutes later, the reviewer came out with a couple of questions of his own, then returned to the office area. It was nearly an hour before he returned to get us for the final review.The process was very different this year (due to Covid) in that we were not allowed to sit with the preparer while data was entered into the computer (and we had a 2nd screen where we could review the data “real time”). I understand for everyone’s safety that the process had to change this year, but it did not give me a sense of confidence in the process. We never got an answer as to WHY the wait was so long - 3 hr 15 min in total! By the time we left, I would guess they had processed 30-40 returns with 6 preparers, so for most, the wait was not nearly so long. Not sure if we’ll go back next year!
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April 2021 by Lindsey Darnae
Someone should make sure these preparers are up to date and knowledgable if they are going to be handling something as important as taxes. Nothing like asking a question and getting a blank stare followed by an “I don’t know, try HR Block.”
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March 2021 by Stephen Lovejoy
They gave me good advice to get with holdings back from a state I moved from in early 2019 for my 2020 taxes.
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February 2021 by William Monroe
This is our third year having our taxes done by AARP staff. All very pleasant and very knowlegable and up to date on the current tax laws. Looking forward to working with them again.
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February 2021 by Sharon Yerger
It's free, covid friendly, the people are great there?
