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January 2024 by Lisa M.
I have lived by this store / (more the company but still) , I AM SO FRUSTRATED. My mom introduced me to the store. When I was finally of age to enjoy, of course mommas been going forever. We've exchanged since we've been there so long, we used to wear things like country chick, things they don't have anymore. But recently I have had an issue with all of my wallflowers not working, I call and ask if I can please exchange it for one that works and they say yes, no problem, I drive to the store from deep in Prescott Valley off Highway 89 and then they say nope we can't do that. I am so confused whether to leave the brand altogether or just this store. But I find it very disrespectful considering I spent thousands of dollars on their products in just a couple months. The last time I came in it was to use points I had, I had enough points to get two items over 1695 each. That's how much money I spend there, and instead of anyone asking to help me they all followed me around the store like I was going to steal something. I feel very uncomfortable and I just want to return all these wall Flowers that don't work and have ones that do work considering I have a huge drawer in my room filled with flower scents. I can tell it even hurts my mom's feelings, we love this place I have the things for my car. I've got it all. I washed myself with Bath and body Works, lotion myself, and to just be like kind of treated like this, and to be told one thing and then drive about 20 miles and then we told No when I get there is just not OK , and it's really not OK to be selling products that don't work anymore after like two minutes.... I called Bath and body Works customer service and I'm hoping something comes of this. And I can be made right, I truly do love the store and I recommend their sense but I may stay away from this exact location and it sucks because if you stay in the Tri-City area, this is the only one we have to go to.
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January 2024 by kenneth epstein
Excellent
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January 2024 by Neelix
This place is good if you like to buy lotion. My wife likes lotion. Before I got married, I used lotion sometimes. Now that I'm married, I don't use lotion anymore.
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January 2024 by Kathryn Stanley
Just joined their points club and got a $10 discount ?Great after Christmas sale going on now!
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January 2024 by Florence Stamos
Very nice people, and they help you to find what is on sale.
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January 2024 by Suzie
Love there holiday selections.
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August 2023 by Serena Henderson
Awesome sales, support your local mall! Good to know, all of their products are hypoallergenic! Spread the word.
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June 2023 by Shelly Cahill
The ladies who work here are always so sweet and helpful! A very enjoyable experience.
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June 2023 by Debbie Powers
Great products, prices/sales could be better
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June 2023 by Donna Dotzler
I don't come often but the staff was pleasant and helpful and I got some great unscented hand cream
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May 2023 by Peggy Ronning
I needed to do a return and the experience was very satisfying
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April 2023 by Terry Butts
Went in to find new scents for my car. Everyone was very friendly and helpful.
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March 2023 by Shantel Cady
The service was amazing! I knew exactly what I wanted, was greeted with a smile and a bag! They had exactly what I needed and was offered to smell the new "Sunny Lemon Orchard" scent for Hand Soap - which is exactly what I wanted! Great deals and definitely worth the rewards points too!
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December 2022 by Cheyenne Weatherford
One of my favorite stores ❤️ they always have some type of sale going on and they always have my fav smells.
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December 2022 by Sawyer Secrecy
Always a pleasure to shop here, the girls are so nice!
