10AM - 4PM
1831 AZ-69, Prescott
Atms
“I walked in needing to open a new checking account and Kasey D. was there to make my day. Thank you so much. Sometimes when you are having a hard day or a hard life, those interactions where someone is nice to you make so much difference.”
6:00 AM - 10:00 PM
1555 AZ-69, Prescott
Atms
“I had an issue with a bill pay that went to Medicare. They claim they never received the money. 1st call to cust. service I was given info that ck had been sent and was paid. I needed a copy and was informed I needed to go to a branch. I went to my local branch and that was pretty useless. Was told that a ck wasn't sent but was an electronic transfer deal, so no ck to get a copy of. Back and forth with medicare including a 3 way call confirmed a ck was sent. Bottom line was Amber at OneAz found the info I needed and I do have a copy of the ck and without her assistance I'm not sure this could have been resolved as fast. So kudos to phone cust service and thumbs down for branch cust service”
“This location is far superior to the Prescott Valley store. I will drive the extra 15 minutes to shop here. The staff is friendly and the layout is user friendly unlike the PV location.”