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October 2023 by Jose Gonzales
Kyle is very helpful, had a steep driveway and he helped me to the back gate and access was easy from there!
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August 2023 by J Walker
Rented for about a year and a half. I fly in to get some stuff out of my unit, only to find that my unit had been flooded. Told the office and they told me I have 3 days to vacate. Due to they need to get someone in there to fix it. On day 3 the office turned nasty.3 days to try and move a 10x20 unit, seriously?I just want my money back for the rental duration.
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February 2023 by Armida Esquivel
I love downtown Prescott. I have no pictures to show.I will get some for next time.But the center where the court house his,it is beauty.
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November 2021 by Feddia Dean
The audacity! We tried, unsuccessfully, to get a Uhaul up this facilities’ steep windy hill. We then tried, unsuccessfully, to reach Lisa who was supposed to be “on call” that day. We waited hours, tried multiple times (via text, call) and received no call back so we had to find another facility. We finally got in contact with Lisa today and despite contrary evidence, she says the Uhaul could have reached the unit so she’s charging us a prorated rate “to be nice.” The prorated rate is for the month starting from the day we weren’t able to download the truck to next month. So although a) we weren’t physically able to get the truck to the unit; b) there was no one on site to help us with getting an alternate unit; c) there was no one on site with the secret to unlocking the cheat codes that would get the 26ft Uhaul up that driveway; and d) we were unable to use their facility and received no services... she is still going to charge us. The driveway has wear and tear that shows the struggles of others before us. This is a known issue that the facility should inform future customers about. They should also have someone on site that can provide guidance if there is some way to safely finagle a large truck up the hill. Fortunately, 2 of us are experienced truck drivers who were able to get the Uhaul unstuck and backed out of the facility. Big trucks beware. There is an alternate entrance (we only know because of the helpful neighbors) so check to see if that route can accommodate your vehicle before you book this facility.
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October 2021 by Sherry Rickard
Well constructed and located in downtown Prescott. Built among boulders so the facility is on hills with cement paved roads.
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May 2021 by Thomas Dean
***STAY AWAY IF YOU CAN***Currently sitting at this place questioning my existence as I’m unable to get ahold of anyone about a predicament here. Our truck literally cannot get to the level our storage unit is located at and Linda has ignored all texts and calls about a fix for this.Please be aware of how incredibly steep the road into this location is. Can’t get large trucks into 3 out of the 4 levels. I witnessed 3 separate trucks pull in and then leave while complaining about this place. These photos do not properly convey how steep the road is.If you are willing to ignore the horrible customer service experience I had here and want to rent a unit please go look in person so you can see how steep and horribly organized this location is.
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May 2021 by Lady Vartouhi
The audacity! We tried, unsuccessfully, to get a Uhaul up this facilities’ steep windy hill. We then tried, unsuccessfully, to reach Lisa who was supposed to be “on call” that day. We waited hours, tried multiple times (via text, call) and received no call back so we had to find another facility. We finally got in contact with Lisa today and despite contrary evidence, she says the Uhaul could have reached the unit so she’s charging us a prorated rate “to be nice.” The prorated rate is for the month starting from the day we weren’t able to download the truck to next month. So although a) we weren’t physically able to get the truck to the unit; b) there was no one on site to help us with getting an alternate unit; c) there was no one on site with the secret to unlocking the cheat codes that would get the 26ft Uhaul up that driveway; and d) we were unable to use their facility and received no services... she is still going to charge us. The driveway has wear and tear that shows the struggles of others before us. This is a known issue that the facility should inform future customers about. They should also have someone on site that can provide guidance if there is some way to safely finagle a large truck up the hill. Fortunately, 2 of us are experienced truck drivers who were able to get the Uhaul unstuck and backed out of the facility. Big trucks beware. There is an alternate entrance (we only know because of the helpful neighbors) so check to see if that route can accommodate your vehicle before you book this facility.
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May 2021 by Sunshine Dean
I would give 0 stars if possible. The storage unit could not be accessed and the "on-call" person would not return calls or texts. I strongly recommend that you look for another place.We arrived at 11am to unload a U-haul into the 10x20 storage unit. Attempted to drive to our unit and the U-haul got stuck. The entire second and third level of the storage facility can not be accessed by a U-haul. This was not communicated to us ahead of time. entire facility is located on a steep inclining hill with many twists and turns making it difficult to navigate with an SUV, let alone a U-haul. We attempted to reach the on-call person for over an hour with no luck. Our hope was to get a unit on the first level, that had open space. While on the premises two other U-hauls attempted the same thing with the same results and left. We stayed hoping for a return call, and did not get one.UPDATE: Upon finally reaching Lisa the next day we were told she would be kind and give us a refund on a prorated basis. Lisa denied that the unit was not accessible by truck. Told me "that is just the way it is". She was in fact, not kind. I was met with horrible customer service and a very poor attitude.
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May 2021 by Don “M1Combat” Hann
They don't have good customer service. Quite the opposite.
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May 2021 by Dom Dav
On-call person was unavailable after multiple tries.
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January 2021 by Sarah Morrison
My items were ruined, soaking wet and they all smell like mildew...something chewed up my cable cords and the inside to one of my shoes. This place is ridiculous....I never should have rented here...definitely do not recommend to anyone! The prices are ridiculous too! I should have took the deal at uhaul.
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January 2021 by Matt Douglas
VERY STEEP HILLS, its the strangest place I've ever rented from....crazy how I always get Lisa's voicemail.....and no response until I personally call back a bunch of times. This place is a waste of space! Front gate doesn't close, I was even here super late at night.
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October 2020 by Lilly Davis
Place is nice and clean, well maintained, has reasonable rates and friendly staff. Lisa and David are wonderful and very helpful! I definitely recommend this place!
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October 2020 by Michael Erickson
Lisa is top-drawer & runs her facility accordingly!
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August 2020 by Laura Miranda
I just moved back home to Prescott from Phoenix last week and my experience with Downtown Prescott Storage affirmed why I love my small little hometown. Lisa was so friendly and nice over the phone and helped me find a storage unit at a moments notice when I was literally driving up with a truck full of stuff. Face met me onsite and was not only super nice and helped me get setup quickly but he saw that I was moving all by myself and was so generous with his time and helped me unload which is not part of his job but he did it anyway. Above and beyond my expectations. Thank you so much Lisa and Dave! You guys are the best!
