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March 2024 by Tamara D.
This place is amazing! I bought the perfect pair of jeans, cute earrings and some cute Knick knacks for my kids. They not only have amazing and unique merchandise, their staff is stellar (yes, I mean Joselyn and Cate). Ya'll need a raise for your customer service!!!! Thank tou for going out of your way to serve us! We will be bac
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March 2024 by AndreyajHOlmma Apolinar
Horrible customer service will never shop here again!!!We purchased a pair of children’s boots for a gift and they were too small. I had to take the price tag off as it was a gift and they told us that they would not return them because the price tag was removed. Mind you it was just a sticker the boots were only tried on inside and not even worn! When asked to speak to the owner they said that they couldn’t get ahold of them. We explained we do a lot of business here that we felt this was very unprofessional and that we were only asking for an exchange they said it wasn’t going to happen. I told her that we would no longer be doing business here the reply was we really do care about that.I am so sad and disappointed by the lack of loyalty for long term customers and the complete lack of professionalism!
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January 2024 by Bonnie S.
Drawn West is NOT A FAMILY-FRIENDLY store. I have been in this store probably 10 times when I'm in Prescott. I went in this week to buy a lamp and when I was checking out, right on the check-out counter, at a child's level, were gum packets with horrific, inappropriate sayings on them (i.e. You're a M****F*****) right where any 5 year old could read them. I was so appalled and offended and upset of the inappropriateness in the item's location and content, so I told the girl with short brown hair at the counter that the gum should be moved where a child couldn't read it, and she shrugged her shoulder with a half-smile, as if she didn't care about our children reading such inappropriate comments. This made me very disillusioned with a supposedly, family-friendly store who didn't care that they were harming our children with such offensive language easily readable at the counter level. I told the lack of customer-service agent behind the counter that I wanted a refund as I had just paid for it, but hadn't even held it yet, because I do NOT want to support a store that doesn't care about being offensive to innocent children, but was told they don't do refunds. Even though she had just rang it up. I asked to speak to manager, owner or someone, but was told after texting manager that they could not refund my item. I will NEVER support any store that has such a callous, disrespectful attitude towards a customer's concern or young children.
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December 2023 by Cheryl Barber
A must stop for everyone!! Employees speak to meas if I'm their sister.
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October 2023 by Lauren Ingrao Beaudry
*I will return to add on photos of our gift baskets*Jocelyn and her other team member were very helpful! I had 20 gift baskets to fill for a corporate event, in which Jocelyn was very knowledgeable about their best selling stickers, was able to find the quantity of magnets needed, added together our totals to help stay on budget and individually wrapped our items carefully in order to be transported! I grew up here with Drawn West and it has always been my favorite store. I’m happy to see it still with filled shelves and filled with so many people! I appreciate these staff members, it made the trip so much better. Their online store launches tomorrow, that is EXCITING! Thank you Jocelyn!
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July 2023 by leewellnesshome
Cute fun store, it's always fun to stop in whenever we visit the area.
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July 2023 by Mark Taylor
This is not your typical "souvenir" store! they have lots of unique pieces of western wear, cowboy hats and Arizona items. Really surprised by the selection! I ended up getting some useful Arizona coasters, but the baby cowboy boots were super tempting!
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July 2023 by George Benton
I like the variety, quality, and the staff. If you get Joslyn or Alex you are blessed. Overall this is a good Prescott store with great merchandise.
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May 2023 by jess phillips
Horrible customer service. Bought a hat here that had the wrong establish date printed on it for Prescott. I asked to return it and the manager or who ever helped me was extremely rude about it. They still sell incorrect and told me nothing she can do. She was not nice at all.
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April 2023 by Marisela B.
I love this shop. They have a variety of stuff from decor to clothing and boots. I unfortunately forgot my jacket with my eyeglasses in the pocket during my last visit. Alex was soooo kind to mail it to my home. I was stocked on how awesome the staff are. If you're in Prescott you need to stop by.
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April 2023 by Brent Hunter
I would only do one star, but this store truly does have unique items that pay homage to Prescott itself, the state of Arizona, and local artists and proprietors. However, the owner or manager really left a sour taste in our mouth. We stumbled upon this store a couple years ago on a trip to Prescott. We spent over $300 and had a wonderful experience. We went in over Easter weekend, and it was VERY different. No welcome. No acknowledgement. I had some questions as the SAME shirts were all different prices.(EX: One shirt, a Small was $25, but Medium was $20. The one I wanted, the M was $20, but XL was $28. It just didn't make sense.)I have never seen that before. No signs. No notices, nothing. I went up to the counter to wait for someone to become available to understand why the price discrepancies, and the older lady (owner/manager) was very cold, uninterested in being asked a question, and could clearly tell she was put out. She didn't like being questioned on the price differences. I call BS on her explanations and don't feel it is right. Luckily, the other staff member helped us check out and she was much more friendly, especially when the older lady wasn't around. Like other reviews, the older lady needs to be a little kinder, not so cold, leave that sour look on her face and attitude at home. She should not be running that store if she doesn't want to work with people or answer reasonable questions that any customer would have. Time to sell to someone else who can keep the charm of this store with MUCH better service. After that experience, we will go to other stores with friendlier staff who deserve the business.
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March 2023 by Rene T.
I needed some boots to line dance in. Cute shop in Prescott & the staff were friendly & helpful at the end of the day. They have a nice selection of quality cowboy boots & a lot of boots on sale.
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January 2023 by Josh Whipple
Love this store. Staff is nice, great selection. Lived in Prescott many years and this is a great hometown favorite, but awesome finds for visitors too.
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December 2022 by Mike
We come to Prescott a lot. Tons of family here. This store has lots of cool stuff. I’ve spent over $1000 here over the years. Last visit I had a horrible experience with the owner and I let it slide. Just had a recent second horrible experience with the owner. She is grumpy, not hospitable and very unfriendly. She really needs to get out of the retail and customer service business all together. I agree with all the negative reviews here with regard to service. Won’t be setting foot in this store ever again.
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December 2022 by Debra Wisby
Visited tonight and Alex was very helpful, friendly and fun to work with, she went above and beyond trying to help me find the perfect Myra Bag to add to my collection !
