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December 2023 by Damaris I.
The absolute worst customer service experience I have ever received. I called to ask a question about a package I had shipped out and the guy who answered my call was extremely rude and kept talking over me. He right away said "I can't help you with that" and proceeded to hang up on me. Go to another location if you need help.
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June 2023 by Brenda H.
I arrived and attempted to use the self service area to at least fill out address information, and then press the button "transfer to counter". I remarked as much to a gentleman in a FedEx uniform, who simply nodded at me as he headed out the door, announcing he would be back in 29. (With one person being helped at the counter and two more besides myself in line.) I'm guessing he was going on his break and was not going to be delayed. The ONE employee who was left was courteous enough, but had no idea what "transfer to counter" was or how to use it. So we had to go through the effort and the time to input all of that address information for my package. Again, she remarks more than once " that's why we have help wanted," and I said more training would be good too.
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December 2022 by Jim C.
Terrific service couldn't ask more for a commitment especially Nick the store manager. He's definitely a keeper! Great job guys!
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December 2022 by Kelly M.
I was greeted with a smile as soon as I walked into the store. The employees went above & beyond to help me find the right size box and the best way to ship my package to my daughter. I truly appreciate the kindness & professionalism. A great experience all around. Thanks so much!
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May 2022 by JoAnn M.
I was very impressed with the assistance I received from Michael. He was courteous, helpful and prompt. I am intimidated by large copiers and printers and he was very patient without leaving me feeling foolish.
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January 2022 by Greg W.
I regularly use this store for my shipping needs. They are always pleasant professional and courteous. I recommend them for everyone. The office is always picked up organized and professionally looking. It can get busy so pick the mid week early moor in or after lunch times to visit to help avoid rushes. I also think they have great value.
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November 2021 by Danielle C.
There were quite a few people in line and just one woman working. The men in front of me asked her if she would recommend working there and she was saying yes but it is a ton of work and she's all on her own in the front so it can get hectic. She was very friendly and helpful and I hope people are being nice to her when things pick up around the holidays.
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May 2021 by Denise W.
I have been to this FedEx location in Prescott multiple times. They are ALWAYS friendly and professional. The staff are very busy, they work efficiently and have always helped me with all my requests.
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January 2021 by Charles K.
This store writes it's own rules, requiring us to drive way out of our way to a ship center, for non-hazardous packages that we are permitted to ship. Even the local FedEx Ship Center says that they should accept our packages and similar services in other towns will without complaint.
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August 2020 by Cindy Larson
Great location!
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July 2020 by Dani H.
Similar to another negative review for this store...we were returning a shipment from an online store, we already had the return shipment label, and using the same boxes that were shipped to us. We were instructed to go to FedEx to drop off the return. They refused the box and forced us to buy a new one for $9 because the box had a tiny hole in it...insane being they were obviously responsible for damaging the boxes to begin with, since it was shipped to me via FedEx. I think the employees in this store need to review actual company policies!!
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November 2019 by Jim B.
Have been to this Fedex location several times now. Every time I come in I am greeted by a friendly hello and a smile. They always go out of there way to make sure they take care of all my needs. I needed help with my resume and they offered a few suggestions that made it stick out. We picked a paper color that really worked. Thanks Ron and Michael you guys rock. I will keep coming back to this location Ten stars but yelp only gives Five. Again keep up the great work !
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September 2019 by Scott C.
Excellent customer service! Went there to print out a couple documents, staff very friendly & helpful. They suggested a few things that were very helpful, offered a discount package for what I was getting, saved me money & great looking documents! Thank you Bill & Amanda, much appreciated!
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January 2019 by Hope M.
Very helpful at this location. I appreciate good service and they definitely have it here. From printing to sending packages. You name it.
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January 2019 by George G.
Always slow. One person working. Takes forever. Going to post office or UPS. Can't be any worse. I've been here several times and it's always the same.