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January 2024 by Andrew Johnson
Had my vehicle serviced and the technician found an issue with a leak coming from the transmission output seal. That issue was resolved by the next day after they ordered parts and had me scheduled for later that day to bring it back in. They even got me a rental which was included as part of the warranty. I'm pleasantly surprised at how smoothly this experience went compared to other places I've had to go for warranty repairs.
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January 2024 by ana guzman
We dealt with Findlay Toyota for about 9 months. We had initially put down a deposit for a vehicle (due to limited stock in valley)the process was super easy when the time came for our car to arrive unfortunately we had a medical emergency.(lil open heart surgery no big deal) We thought oh my God the dealers gonna give us a hard time about giving us our deposit back no they refunded it to us instantly.Fast forward to us recovering and back on track they found the exact car we wanted. We honestly feel like Steven is part of our family now he was so kind so polite so understanding. We would come back to Findlay Toyota in a heartbeat to buy a vehicle versus down here in Phoenix. It's nice to see there's still good dealerships With honest Employees willing to Help you out on a car purchase. Thank you Steven for making the process fun again for us.
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January 2024 by Julia Blunt
My truck was serviced without any unnecessary suggestions.. in fact, I thought I needed an oil change but I was encouraged to save my last complimentary oil change until the spring! Jason was very helpful and attentive and I got a shuttle ride home! I was under the impression from the last dealership I dealt with in Washington, that a carwash was part of any service, alas it was not. That said, Mt truck wasn't that dirty to begin with... that's the only reason I didn't give a 5 star review. It's give a 4.5 if I could because otherwise, all good!
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January 2024 by Daniel Bellissimo
Had an amazing experience working with Zach on the sales side and Johnny on the finance side. Went up to Findlay Prescott to check out a certified used truck. Vehicle was in great shape and ended up coming back down the hill after a very fair trade-in deal.Zach was easy to talk to and wasn’t overly concerned/pushy with the sale. Wanted to provide a great experience and did just that.Johnny was clear, thorough, and shot straight with the additional products that are available.On top of these two being great and easy to work with, everyone I talked to at the dealership was friendly and welcoming.Highly recommend these guys and the team at Findlay.
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January 2024 by Melissa Tenney
The sales staff at Findlay Toyota are wonderful! We had our eye on a car that sold before we could decide on it and Alan Hoover called us same day with details on another vehicle that was actually a better fit for us. He listened to our needs and concerns and took care of us all along the way…explaining features about the car, showing us how to use them, and providing excellent customer service throughout our whole experience. Both Alan and Paulie made a great team and made our car buying experience a positive one. I will go back next time I need a vehicle…they were a pleasure to work with!
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December 2023 by I Y
Always friendly. Thorough with explanation of what is being done with my vehicle and what future appointments look like. Customer service by Ryan H. is immeasurable. Professional and knowledgeable. I won't take my vehicle anywhere else. A big thanks to Mike H. for a great job in his department!
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December 2023 by Tim McClung
My salesman, Carlos Noriega was outstanding. We worked together over several days while I looked at different options for a possible replacement for my 12 year old auto.Carlos was patient, and provided answers to all my questions and offered helpful options along the way. I never felt the typical sales pressure, only to get me the right car for my needs either there or elsewhere, which we finally achieved. The sales manager was also very open and straightforward,We reviewed the offer they presented together, we saw a few places to make it more acceptable to both and soon agreed to close the deal.All along the several day journey the whole staff at Findlays made the transition, easy to understand, and were helpful and polite without exception.
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November 2023 by Patricia Obrien
I took my car in ( no appointment) as I was driving nearly on the rim of one of my tires. Even though they were very busy with no openings, they made the time to fit me in and put new tires on my vehicle ( which were very much needed ). The staff were friendly and helpful, and I really appreciated their help that day! I made an appointment the next week for regular servicing and once again, they were friendly and helpful. My car is running great now and Nicholas and the guys at Findlay Service did a wonderful job!
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November 2023 by Mark Eib
I just purchased a new RAV4 at Findlay Toyota in Prescott. Best car buying experience in my 30 years of driving. Skyler rocks!! He was the best salesman, and a pleasure to work with. He was honest and upfront about the vehicle's features and how the warranty works. Skyler was so chill and applied no pressure. Any questions I had the following day about the navigation system, he was prompt and helpful in answering. He was very knowledgeable about my vehicle and even stayed after hours to get me into my new vehicle. My wife and I couldn't be happier with the Paul Myers in financing. We felt so comfortable and relaxed with the entire buying experience. Keep up the great customer service Prescott Findlay Toyota!!
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November 2023 by Philip Arias
We had an AMAZING experience at Findlay Toyota! Our salesman Albert Guzman found me a vehicle within 5 minutes that was in my budget and although it was a pre-owned auto, it was in AMAZING condition. Also, he never pressured me or made me feel like I was just a number. He was very great to work with. Loved the stay at Findlay especially the massage chairs! Will look here first next time before wasting time in Phoenix!
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November 2023 by Sharon Turner
Great visit. Alan Hoover took care of us. He found the vehicle we came to see. Helped my son through his first experience of buying a vehicle. No pressure sales. Just the facts and what they could do. My son is a happy owner of a nice Toyota Tacoma. I would recommend Findlay Toyota and ask for Alan aka Hoov. He will take you through the process nice and smoothly.
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November 2023 by Sandy West
Carlos and Pauly made my sales experience fast and friendly. However, the next morning my battery was dead. When we took the car to the service shop, they said the car had to stay for several hours because it takes at least two hours to test the battery. They said they were busy although no vehicles were in the bay. Basically they refused to help. The car was taken to O'Reilly's, tested and a new battery installed in half an hour. I will never use your service center again and will not be recommending Findlay Toyota to anyone because of your "service" personnel.
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November 2023 by Carol Stockstell
We loved our experience with Findlay Toyota in Prescott! Zach, and his trainee, Skylar, were very personable and knew everything about the vehicle we were looking for. Zach went out of his way to look for one, and successfully found one in transit. It had all of the features I wanted and more! The entire experience was simply great!
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November 2023 by Robert Hartman
My Wife and I walked in one day to see if we could test drive a couple different trucks. We were greeted at the door by Jeff who proceeded to work with us on driving 4 different models of truck. We finally settled on a Tundra for the power to pull our trailer and it would fit our family comfortably for long road trips. We were pleasantly surprised at the ease of the entire process, including our trade in. Everyone we worked and spoke with was very friendly, knowledgeable, and made us feel like family. Once we decided on which truck we wanted, the process went surprisingly fast. We spent more time deciding which truck we wanted and test driving them all, than we did signing paperwork or negotiating the deal. Jeff was an excellent salesperson without the typical "high pressure sales" aspect of car buying. We love our new truck and would highly recommend the team at Findlay if you're looking for an excellent experience and place to buy a vehicle.
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October 2023 by Mark M.
I purchased a 2019 Subaru Forrester used from Findlay Toyota in Prescott AZ. I also purchased an almost $5000 extended warranty from them. They said this was able to be used at any Toyota or Subaru dealership. Today I found my car with a check engine light on. I called Toyota and tried to make an appointment with them to use my warrantee. They informed me that I should go to Subaru instead since they didn't know if they could read the error codes on the Subaru and they would be better able to handle service. I went to Toyota and expressed dismay that they would sell me a $27,000 used Toyota with a $5,000 extended warrantee, which they now do not want to stand behind. This is not a Subaru problem , it's a TOYOTA problem. I will be taking my Subaru to Subaru but they will have to navigate this awful warrantee situation. Subaru says their extended warrantees are used at any dealership for cars they sell. Why not Toyota?