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September 2023 by Joyce Berry
I have not had the pleasure of visiting this store, not sure I would want to , I like to read the reviews before I get anything thus wasting a trip .... This store is in Prescott Valley, I live in Tucson, Looking for a nice plant for my friend but ALL the reviews are from 2 to 5 years old ??!! UPDATE THE REVIEWS HOME DEPOT
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September 2023 by Nicole T.
I will start out by saying, I work in the service industry there for I am extremely forgiving and patient. This time I will not let it go. The store is a mess. A huge mess. Not the first time. Store manager and department managers obviously are understaffed or just don't care. Seemed liked plenty of employees. Products everywhere needing to be stocked. Clogging up isle ways. Maybe the truck just came for delivery. Who knows. Empty carts blocking every isle. Employees who are so rude. I know everyone can have a bad day but... our cashier basically was the top to this bad experience. I have her name from the receipt but I won't use it. We kindly started checking out. We asked how she was. She said I guess I'm ok. Fine. She has such a hard time with everything. Then she had the audacity of telling us to calm down, just because we asked why the piece of scrap wood was not priced correctly. And we were super polite. Not good of her at all. Super disappointed. I feel like this store is getting worse.
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June 2023 by Kendra M.
Do not buy an appliance from here. It's Prescott and probably at least 1/2 the population uses propane. THEY CANNOT CONNECT TO PROPANE. BUT LOWES CAN. Went twice within a span of 10 days to buy an oven. The assigned person for appliances, believe her name was Kelly, was never there. No one was around that could help me buy an appliance and help with home set up. So I bought it online. It's Prescott I assumed connecting to propane would be no issue. They delivered the new oven, but weren't able to connect it because we use propane. Half of Prescott uses propane!! They had no solutions and took the other oven. The store had no answers. When my boyfriend went to the store to try to figure it out Kelly was outright rude to him to the point that other workers apologized for her behavior. The manager stated they don't have people certified to connect appliances to Propane, and they don't have a solution for customers that use propane other than call around. Guess what our propane company doesn't do that so we're screwed. 1k oven that we can't use. Lowe's connects to propane. Go there. Also pretty sure their staff isn't rude and tries to resolve customer issues.
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January 2023 by Jules G.
Absolute worst customer service. It may seem like it must be a candid camera experience - but isn't. I had a question about blinds. Finding an employee is difficult. Finally, one employee wandered by and told me he be right back; he never showed. I asked another employee who said said "Nah" and just kept walking. Line at customer service department was out the door, so I just left. What an embarassing business.
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October 2022 by Shannnon J.
Dwayne, in the Home Depot (on Hwy 69, Prescott, AZ) plumbing department, saved the day! I had a drippy shower spout and let Dwayne know what I needed. He said "that's a Delta product and Home Depot doesn't carry Delta, but..." Dwayne reached down and grabbed an item from the bottom shelf and announced that Home Depot had received this (Delta) product in error, and it wasn't worth returning to the supplier. It was exactly what I needed! He also told me the drip was due to a faulty cartridge. Who knew that showers even had cartridges? He pulled the exact cartridge that I needed, amongst a variety and showed me the difference between them. He then opened another box. He showed the complete cartridge assembly, and what I would need to do to swap it out. What started out being an intimidating repair, following Dwayne's show-and-tell, was completed correctly and quickly. I was SO grateful I dropped off a thank you card, which I hope was shared with HD management, along with a gift card for coffee. Dwayne is my "go to" guy and he really knows his stuff.
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September 2022 by Richard G.
I have been going to the Camarillo Home Depot for years. Most always have the materials I need at what seems like a reasonable price. Of all the staff that I have encountered over the years, they have treated me well.
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September 2022 by Renee C.
We have had just horrible customer service here. Our most recent experience is ordering a dishwasher got charged for it way before receiving it. We called to explain we hadn't even received the dishwasher to see if they could credit our account the interest to a c/s rep who was rude and basically told us "too bad"
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June 2022 by Dennis A.
I needed a replacement garbage disposal and found a nice one at the store off 69. I took it up to the counter, handed the sales clerk my VA ID as I have done countless times. The clerk asked me if I had a Smartphone. I said yes and she said I had to use that because of a change from a month or two ago. She refused my military discount even though I am a 100% DAV, service connected. I told her I would just go to Lowes and buy one. She just stood there and said nothing. So my shopping days at the Home Depot are over.
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May 2022 by Greg W.
Home Depot is scamming Veterans and making it impossible for many to get the military discount! For many years I have purchased from Home Depot for a variety of products form building packages for residential construction to major remodel efforts. Many items are ok that is average quality that usually can be obtained by a more local hardware or lumber yard of far superior quality. However sometimes I'm stuck to buy at Home Depot because I prefer a specific item. Years ago I received one of their charge cards to get an additional discount but after I used it paid it off to avoid interest than tried to cancel it! And what a nightmare that was! A gimmick they have to try and keep you tied into them. So they can solicit their products to you at ease. I hate gimmicks. Well I needed an item again and being a retired card carrying veteran I asked for the military discount that they have advertised and I've used for years. Well here they go again. They informed me I would need to load their app on my smart phone in order to get my military discount! It wouldn't matter if I have an official DoD ID!! I know a lot of my fellow Vietnam vets that only have flip phones. So guess what's. HOME DEPOT Is no longer giving out military discounts except for those with smart phones and want their virus plagued gimmick app on it. Avoid these guys it's all a scam!! To get your email address and access to your smart devices to plague you with advertisements and unwanted Junk.
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April 2022 by Beverly M.
The Prescott Home Depot Garden Center rocks for quality inventory, reasonable prices and friendly, helpful staff. They have more trees, plants and flowers than other nurseries I've visited in the area and have frequent deliveries of new stock. I base this observation on four visits to the center over the last couple weeks. On my last visit, I was d*** enough to misplace my purse as I was loading a tree on a cart. Then couldn't find it. Thanks to Bobbie and Joe for searching all over the place, using Bobbie's cell phone to track the cell phone in my purse, which alerted a customer, who took the purse to Jacque in Customer Service. Props to Shea, the garden center cashier, who let me use her cell phone to call home for help, and also put the word out to staff. They all really cared about my problem and I am grateful for their help!
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April 2022 by A T.
This review for Randy Rental Department, thanks For your help !!! He explained everything i need to know, thanks!!!
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January 2022 by Mark W.
I ordered thousands of dollars in building materials for a large garage project on a Thursday afternoon and was told it would be delivered Monday morning. Waited all morning and it never arrived. Called that afternoon and was told "truck broke down...you're first on Tuesday's schedule." Tuesday came and went, Wednesday came and went and finally at 2:00pm on Thursday the delivery occurred. At the risk of sounding jaded...I am now 100% convinced customer service is dead in America. Home Depot is among the worst, too.
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January 2022 by George B.
Home depot has started a new program for military and veterans to go online and set up a way to get you discount at there store by going online . We'll the wifi won't work in most stores and it's bs. No other retail store is making you have a smart phone to do business. PLEASE boycott home depot and shop at lowes or another same type store. Thanks
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November 2021 by Frances L.
During the help shortage you hired seniors who were knowledgable and polite to customers. Now they are dismissing these seniors and are hiring young disrespectful smart asses. I'll go across the street before I put up with abuse from any employee.
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October 2021 by Eric H.
Guys always great. Quick forklift loads of cement and Richard in plumbing super helpful!
