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November 2023 by Jennifer Artista
Five stars for the gentleman who worked at this store three years ago. The store is fortunate to have him, for he was part of a miracle! It did take me a while to get this posted, like three years! So, my husband is disabled and on one of his hospital trips, he got out early... I had just got rid of his bed and was taking my time buying a new one for caregiving. So, when I got word he was coming home on that very day I needed a bed. I was in a state and found it very challenging to instantly acquire one. When I reached out to Mattress America, Prescott, and spoke with Alex, I think that was his name, he took special care to help me find the right bed that I needed on that very day. I drove down to the store on faith. And then I found one! He took one of the showroom beds that was just the exact right size and comfort level and then walked me through the credit process and I got approved on the spot. He then proceeded to carry this new very special bed and load it up in his vehicle and then delivered it to my home and then proceeded to carry it by himself into the room and set it up! I felt blessed by this showing of kindness. Now, my husband is still using this wonderful bed and it continues to be the perfect one for convalescence and he sleeps wonderfully on it! Thank you so much for your kindness Alex and I hope this review finds you well! You are a hero who helped me that very special day!
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March 2023 by Shelly Day
UPDATE: We were able to sit down with the owner and resolve this issue. He was professional, understanding and helped us find the right mattress. It was unfortunate that we all had to go through this, but in the end, the owner was able and willing to make everything right and we are now satisfied with the outcome. Would shop there again. :)10 min after mattress delivered, I called to have it returned. It was nothing like the one I tried in store. Then we went into store to talk with "Johnny" who said "Yes, that mattress is too hard" - then called again. Wendy told us to come in and pick new one -(this was after the 2 week return period) we did, then said she still had not spoken to owner. We agreed to pay re-stocking and buy another mattress in 2 weeks for more money for 2nd bedroom. Owner would not speak to us, - had Wendy call and say he would not take mattress back even though all 3 complaints were w/i the 2 week return policy.
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August 2022 by fia sua
So love my king n price was unbelievable friendly cs definitely recommend
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April 2022 by Christina Dunn
Our sales representative,Wendy, was so helpful and knowledgeable about all the mattress options that are available. She took the time to share with all the mattress technology for each brand and kept our budget in mind with each option she showed us.
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March 2022 by Martha McCarthy
The salesman Ray took a lot of time with me to find my perfect new bed. He was very knowledgeable and patient. He went out of his way to help me make the right choice. I’m very happy with my selection and the price
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March 2022 by lavada pierce
Funny thing I had seen tons and tons of commercials for mattresses on TV. So I was at Kohl's shopping and as I was going to my car I realized there was a mattress store mattress America so I decided what the heck let me just stop in and see what they have so I went in was greeted by a gentleman by the name of Ray it was probably the best decision I've made in a long time. I am a side sleeper and I had no idea there was a mattress for each and every way we sleep on our side on our stomach on our back he proceeded to explain this to me and showed me which match was to be the best for me. So after a while of deciding what I should do a phone call to my husband to see what he thought I decided to purchase the mattress it that Ray suggested would be best for me and my husband that was the best purchase I have made in years not to mention the best sleep I've had in years I will be forever grateful for walking into that store and to Ray for taking the time and having the patience to explain to me and it show me everything I needed to know. So if you're ever in the need for Mattress please stop by after some Erica and see Ray he will definitely lead you in the right direction and you will have the best sleep of your life!
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March 2022 by Matthew Nelson
I’m saddened that I even have to put ANY stars on this review. Was totally and completely ripped off by the con man that owns this despicable business. Promises of being able to return a used bed sold as “new”, followed by calls not being returned and eventually trying to negotiate questionable deals. This business has shady morals and business practices. I would NEVER do business with this crook ever again. I’d rather sleep on a rock covered in poison ivy.
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March 2022 by Lorie Mayorga
This is an AWESOME FAMILY OWNED BUSINESS .CUSTOMER SERVICE IS GREAT.THEY ARE FAIR IN PRICING, THIS FAMILY VALUES YOUR SERVICE AND GIVE YOU SATISFACTION GUARRANTEED.WE WILL PURCHASE AGAIN.THanks for your help and concern.
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January 2022 by Catherine Finigan
Complete waste of money! This place is by far the worst mattress store EVER!
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January 2022 by D C
Not a good experience at all from start to finish. Really wanted this particular mattress so we put aside the rudeness from the store. Delivery was late without a call. When we questioned them, they were pretty rude about it. We asked them to just leave the mattress and we will do it ourselves. They insisted and were pushy. Totally disrespected our wishes and our home. Come to find out, the mattress was dirty and clearly used, not the new one we ordered and paid for. The worst part is there was a bug on it. Manager at the store said we must have done that and will not refund us. Are you kidding? Do not use this company, very unprofessional. We would have put no star but are required to put at least one.
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January 2022 by Amy Pariseau
They sold me a USED Mattress as New! Johnny the owner is a dirt bag! Paid $1250 for just the mattress that was suppose to be new and found out a couple days later that it’s damaged and ?disgustingly Dirty ?across entire bottom of Mattress. Wasn’t aware of it as they installed it for me even after I told them I would do it they insisted and felt threatened by these guys. The mattress I sent with them that was used for years was nicer then what they sold me. Johnny had said he would pick up his used mattress and give the money back then decided he would blame it on the warehouse and wouldn’t make it right. Now having to take him to court what a stupid mistake it was to purchase this from him. Totally unethical and not a good way to run your small town business!! Believe me when I say I will get my money back!
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January 2022 by Matthew Nelson
I was sold a mattress that was allegedly “new” only to find out a short time later it was clearly used. It had all the markings on the bottom from being on a frame for a considerable amount of time. We were unable to see this upon delivery because the delivery/installation guys put the bed down for us. When trying to inform the company of the issue I was called a liar and that I had caused the damage myself. I was never given a refund, or even an apology, for giving this company over $1,200 for a gross old dirty mattress. I don’t believe they practice good business etiquette nor do they back the product that they sell on their floor. Not even a slight chance would I recommend this company to anyone. Ever.
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January 2022 by Amy Pariseau
They sold us a used mattress then when we called them out on it they said they would pick the mattress up and refund the money. They stopped returning my calls and never picked up mattress. I was left to file with states attorney general and better business department. Ridiculous and bad business!
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November 2021 by Shannon Ireland
Went in for a new Mattress and I was greeted by Hawaiian Ray. What a wonderful experience. Ray was knowledgable, kind, patient and super helpful! I ended up purchasing a mattress as did my mom! Highly recommend!
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October 2021 by elle smith
Hawaiian Ray was amazing! Friendly and extremely knowledgeable. he really listened and took his time to make sure we had the best options to meet our needs. You can tell he cares about her customers and wants them to get a better night's sleep. There was no pressure to buy, but Mattress America has a great selection, competitive pricing, timely delivery and excellent service. There's really no need to go anywhere else! We're extremely satisfied with our experience!