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April 2024 by Jeanie Sharp
First time in and very pleasantly surprised. Sales rep as very knowledgeable, informative and helpful without being pushy. We bought a mattress and just came into look
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April 2024 by Christen Glennan
Great, no pressure shopping experience! Good variety and availability. Bought 3 mattresses in less than 30 minutes and couldn’t have been happier with our experience. Jeff was friendly and very knowledgeable.
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April 2024 by Trey Smith
Went in to purchase a new mattress for my 9 year old. The salesman was both extremely helpful and knowledgeable. We ended up walking out with a new mattress in about 25 mins. Great experience!
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April 2024 by Lauri Allen
Was very pleased with the service I received. Very friendly knowledgeable and got me what I wanted.Will come back to this store if ever in need of a bed again.
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April 2024 by Roger & Jan Harlow
Professional courtesy knows product
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April 2024 by Gracie Brand
Scott and Paul were so nice!
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March 2024 by Nancy Gibson
Knowledgeable, helpful, and professional!
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March 2024 by Michael Newcomb
The man at the front desk was incredibly rude to us as soon as we walked through the door. We politely said hello and asked them how they were doing, and after the walk-in banter, my wife kindly said we're just going to look around. The man then went on a verbal assault about how she was incredibly aggressive and wouldn't stop harassing her about it. My wife apologized, but he seemed to ignore her and continued raising his voice at her. I firmly apologized on my wife's behalf, contradictory to her being one of the sweetest people alive, so he would stop berating us. After he stopped his barrage of verbal aggression, we quietly looked around to see if we liked anything in the store. He then ignored our existence the entire time we were there, did not help us at all or offer assistance, and did not even acknowledge us on our way out when we said, "Have a good day". Went in to buy a mattress, left knowing better than to ever come to this mattress firm again. Absolutely abysmal way to speak to customers as a salesperson.
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March 2024 by Stephanie Mason
Paul was very informative and listened to our needs.
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March 2024 by Linda Roegge
Tempur-pedic wouldn't help with my warranty problem so we went to Mattress Firm. Paul was great, telling us how we could fix my bed and not have it cost a fortune plus an arm and a leg. He saved us a few dollars and our problem was solved by Friday. Now we are back in business and life is good. Thanks Paul.
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March 2024 by John Stryker
Excellent customer service, knowledgeable, good listeners, team players
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March 2024 by Jim Ourand
Scott was very helpful in our quest to replace our 10 year old mattress. As we tested a variety of mattresses he throughly explained the differences. Highly recommend Mattress Firm in the Gateway Mall.
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March 2024 by Lois Underwood
Had a very good experience at the Gateway Mall Mattress Firm store. The store was clean and our salesman (Paul Maldonado) was friendly, knowledgeable & professional. I would definitely recommend this store.
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March 2024 by Robert Cox
Scott was a great salesman. He provided needed information to buy the correct mattress for my needs
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March 2024 by R A
Salesman is knowledgeable and extremely helpful! I am very happy with the service and I am excited to get my new bed. My friend came with me and ended up getting a new mattress too. The quality, pricing and being able to try out the mattress made a huge difference.
