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December 2023 by Hope M.
The pharmacy is helpful, polite and I appreciate they're patience and how I've watched them treat other customers besides myself with care. During these difficult times of insurance changes and keeping up with protocol and surges of customers, this particular CVS has done its best to keep up. Drive thru and walk-in .
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August 2023 by Linda S.
Thank you for managing your pharmacy counter well. After a wasted visit to the CVS on Willow Lake Road we were so grateful to have our son's prescriptions filled by professional and friendly staff. Thank you!
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March 2023 by Don W.
Pharmacy staff sucks. All three gave me attitude no real answer to what was problem . Then shut down door and closed up so they could go get lunch. What BS.
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June 2022 by Kendra M.
If you want prescriptions in a timely manner I'd recommend any other pharmacy in Prescott than here. I've had issues regardless who's working.
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June 2022 by K M.
If you want prescriptions in a timely manner I'd recommend any other pharmacy in Prescott than here. I've had issues regardless who's working.
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February 2022 by Jack E.
This CVS pharmacy may not be the most screwed up pharmacy in town, but it's right up there. I can almost never get my prescriptions when I need them- even if I give notice of my need's way ahead of time. There is usually a, "your doctor hasn't approve this", "come back in about 20 minutes", "that will be ready next Tuesday", etc. Because I order most of my scripts over the phone, the majority of my communications with the pharmacy are made via a recorded message system. When trying to order or find the status of an order, one of my favor replies is, "your prescription will be ready December 21, 2021 at 11 AM. If you need it sooner, press one". Since it is now 2022, I never know which button to push. Actually, I've tried Walgreens too. Although some of their reasons for delay are slightly different, the end result is about the same. It's probably all about money.
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October 2021 by Marci B.
The printers here are hit or miss if you're trying to get pictures printed. Mine came out terribly but I got a refund
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December 2020 by Carole C.
This is the most disorganized pharmacy I have ever seen. I literally had to go five times for my prescriptions. The first time they said they would be ready in two days! Really, my husband's back is out and he is in excruciating pain! So they said come back the next day! Four times later they had to look for them! Spilling out bags of filled prescriptions that had not been put away! Needless to say I found another pharmacy!
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December 2020 by Paloma S.
I scheduled a COVID test online for 4:50 this evening. After waiting in line outside for 25 minutes I get to the window and the girl tells me that they're not allowed to do any tests after 4:00 pm. So I ask why was I allowed to make an appointment for 4:50 then and she says there's a glitch in their system and there's nothing she can do about it. They had my phone number since I booked an appointment online, a phone call would have been nice.
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October 2019 by Cristy H.
Waited in line for 20 min with only two other customers ahead of us...when we reached the window our prescription was "still being worked on" despite having called 2 hours prior and being told the prescription would be ready in 30 min. They had 4 people working back here....not sure where the incompetence lies? There is definitely no sense of urgency here...We then waited another 20 minutes while they continued working on getting the prescription filled. Just prior to ringing us up the tech checking us out picks up her mechanical pencil and stares at its tip, clicks it a few times, being satisfied with the length of lead that has come out, she then sets it back down, and then finally proceeds to ring us up...
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October 2019 by Robin L.
I chose this pharmacy as I had filled prescriptions here before and the staff was always friendly and helpful. I thought I would save time by NOT driving all the way to Costco where the lines are always LOnG. Not so. After waiting for 10 minutes in line I was told to move over to an empty window to drop off my prescription- another 10 minutes for the clerk to tell me that they have to Call My Doctor because he is out of state (I live in Williamson valley and in Illinois) and this will take 2 to 3 hours... while I understand that the government has a plethora time wasting regulations that end up penalizing law abiding citizens, the clerk and pharmacist did not have the helpful, kind attitude that I normally encounter at Cvs, both here and in IL. I suspect this is due to being overworked! The line for pick up was still 5 to 7 people deep when I left the store. May I suggest that management put more trained employees in the pharmacy!???
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November 2018 by Melissa M.
It's so hard to find customer service anymore at a pharmacy, but they were so helpful to me.
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June 2016 by Rachel B.
I switched over to CVS for all of my prescriptions. The pharmacy is great. All of the workers are very nice and I never have a long wait time. The pharmacist is extremely helpful and nice. He will answer any questions you have about a prescription. I definitely recommend this pharmacy. It is always pretty awesome that there is a drive through!
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October 2015 by Daniel F.
I moved all my prescriptions to this CVS pharmacy months ago and am I ever glad! All of the employees are pleasant and helpful. What is particularly helpful is their drive thru window. Flavia in the RX department really stands out for her excellent service and very pleasant demeanor; Thank-you!!!
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January 2014 by Erin S.
I certainly have no complaints with this CVS. The store is conveniently located, has plenty of parking, is clean and the staff are friendly. Their alcohol section is also quite large and they have everything else you need from a pharmacy.