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October 2023 by Fred B.
I have visited this shop twice and these are my experiences:On the first visit it was a standard oil change with tire rotation. The tires were rotated side to side which meant the tires rotated the wrong direction. My tires are directional tires with clearly marked direction of rotation.On the second visit it was a 60000 mile service which includes fuel system cleaner, spark plug change, etc.. After the service all the dash warning lights were on, so I returned the car. They were not able to determine cause or fix. The car manufacturer called me while the car was in their possession and told me they were on as well. They could not fix so I took the car to the dealer. They ended up replacing the catalytic converter, a near $7000 service covered by warranty this time. The dealer service manager said the probable cause was the improper procedure on the fuel system clean was performed.Two visits two bad results. I won't be back.
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September 2023 by Vince Hamilton
It's really rare to find the customer service and honesty I've found in my two visits to Network Automotive in Prescott. I originally was referred to them by Discount Tire at the beginning of this year, and they did a great job aligning our Subaru after we got new tires, and did it for a fair price. 9,000 miles later, and with the condition of the roads where we live, I thought it would be a good idea to have it checked again, along with another car as well. They got me in promptly, were friendly and helpful through scheduling, checking me in, and getting the work done. In the end they told me that neither car was out of alignment after inspecting them, and that no adjustment was required. They didn't charge me a dime to do it. I've been told by other shops in the past that there's no way to check the alignment without just going ahead and doing it either way, and was charged full price without even knowing if it was needed or not. So again, their honesty and integrity was greatly appreciated, and they have a new loyal customer from here on out, and not just for alignments. Thanks to the whole team for the great experience and the work done!Service: Wheel alignment
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September 2023 by Nick Demko
Outstanding service. Took vehicle in right on time. I was updated as work was being completed. Got a full explanation of what was done. Will bring my vehicle for any repairs from now on. Found a reputable auto repair company.Service: Wheel alignment
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August 2023 by Michael Heuer
Referred to this shop by the guys at Discount Tire. It was a great recommendation! They were professional, polite, and prompt. I was only in the area briefly this time and needed service on short notice. They understood my time constraint and worked me in the very next morning (unheard of in my local area post-Covid). They diagnosed the issue quickly (free estimate) as well as noticed and brought to my attention an issue that wasn’t the original reason for my visit, provided an accurate and competitive estimate and completed the work promptly once authorized. Highly recommend this shop to anyone in the Prescott area (especially Veterans and member of the military since they offer a veteran discount) and will use them again in the future as often as possible!Services: Steering & suspension repair
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August 2023 by Emma Phillips
Lucas and JD both were so incredibly helpful when I came in to the shop on Saturday morning. I had gone camping and my car ended up overheating. They were able to get me into the shop that same day. I rolled up and JD immediately started helping me out. Lucas was walking me through every step while they were fixing my jeep, keeping me updated with everything they were doing. I appreciated their kindness so much. I was in from out of town and sort of stranded in Prescott till I could get my car fixed. They fixed it in a few hours time and sent me on my way. I will definitely be keeping their number for future issues and check-ups.I absolutely recommend this shop, the guys were awesome. Thank y’all so much again for takin care of me and my car, if I were a local, I definitely would’ve just found my go-to shop.
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August 2023 by Ryan Brewton
These guys were very thorough, went over everything uncovered during inspection and were very punctual in their time requirement for the service. I was told 2 hours and almost to the minute I got a text saying it was done.They kept me in the loop with email and text notifications so there was no guessing. I will be taking my truck back to them, very satisfied with the whole process.Service: Wheel alignment
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August 2023 by Cynthia Winston
While driving to Prescott to visit family on July 10, my car was struggling with overheating. I found Network Automotive from Google and am so glad I did. They took so much time and effort to diagnose my car's problem and charged such a reasonable amount. They could have taken advantage and suggested much more costly solutions.
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August 2023 by David Cruz
These guys do good work. JD and his team are thorough and communicate very well any issues and repairs that need to be done. The one problem.... expensive!I am resourceful and can fix things myself. But, if I can't, I know that these guys can get it done.Services: Steering & suspension replacement
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July 2023 by Scott W.
Last week after buying $1500 worth of tires I was told that I might need an alignment on my 4 yr old pickup. Now I am easy on my cars but I didn't want to chance it. I made an appt at Network through Lucas for an alignment. I arrived on time. They starting working on it immediately. It was finished within an hour and because it did not need an alignment there was no charge. Standup business for sure. Thanks to Lucas and the gang.
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June 2023 by Mike Brann
Great service. Got my car in quickly. They did not try to sell me new brakes as they said I did t need them. They also changed my oil and fixed the electronic hatchback on my RAV4. All work was done in a timely manner and at a very reasonable cost. Kudos to JD for the thorough explanations and great communication throughout the process. Definitely recommend taking your vehicle to Network Automotive for all your repair’s & maintenance!Services: Auto power window repair
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June 2023 by Dominic Rigo
A great shop full of great people. They gave me a fair and timely diagnosis and worked with me on a resolution. I have already recommended this shop to others and will continue to do so.
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June 2023 by Nure Tanjim
Great service. Did an used car inspection for a cheap cost.The report was accurate.
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June 2023 by Roxie Barringer
We've been taking our vehicles there for a few years and have nothing but good things to say about Network. We trust them and have had great service. Highly recommend!
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June 2023 by Andy Burns
Van was leaking a ton of oil. 3 quarts on a 2 hour trip. Thought she was done for but I was trying to get as much life out of her as I could, saving up for an RV. Figured it would be 1000 bucks to find and fix a leak that badWas new in town so I took a chance and brought it in without checking reviews.I was shocked when they found the problems (3 broken gaskets) fixed them all, and it only cost me 1/3 I expected300 bucks and 2 hours later I was back on the road, 20 year old engine with no leaks.Thanks guys
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May 2023 by Occupy V.
new to the area, didn't know where to go for good service. my van was leaking 2 quarts of oil every hour of drive time on the highway. I watched vids online, changed a gasket - still leaked.losing that much oil, I thought it'd be 1000 bucks, was prepared to pay if I had to. they found 2 more broken gaskets - while I was in the waiting room they came out and said they found another one - 35 bucks more to replace it.saved my van's life and only cost 1/4 what I thought it would.highly recommend to anyone looking for a place they can trust
