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December 2023 by Ebony Porter
Sydney customer service was so amazing. She helped me with a problem I didn’t think I was going to be able to fix. She worked a miracle and I would highly recommend her and this bank to others.
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December 2023 by Lysa Darden
I have been trying to set up this account for over a year now. Someone at several of your branches are incompetent. My paperwork has been sitting there for over a year in the wrong areas. All paperwork was screened up.Thank goodness for Jennifer Hardison at your Prescott, Az, Gurly St branch. She was able to straighten this out a day before thanksgiving at the 12th hour. She was due diligent and very competent at her job. She was kind, patient, helpful and breath of fresh air. Please give her a raise!
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December 2023 by Jacob Sweeney
I opened a business checking account with Mary Jo Magaw today. She was very helpful and informative. Much better process than the big banks.
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December 2023 by Ann Breytspraak
Mary Jo is always easy and fun to work with. We’ve found our new bank and banker. Highly recommend. Thank you!
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November 2023 by Jenna and Joe Howard
So grateful for the people at the branch. They have been very helpful through this process. But today we closed our accounts after a long drawn out situation from being hacked while I was away at sea working, and my wife was home trying to figure it out. The security folks specifically DJ we’re not helpful. In fact, DJ accused us of being the people who stole the money. And then security shut us out from any online banking. Obviously, we had no choice but to go to another bank. We have been longtime customers and have been grateful to our local branch. Nathan was very helpful and understanding today as always. Clearly he and the local branch people Understand customer service. Maybe they could train some of the corporate folks on how to be empathetic towards people in hard situation’s.
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November 2023 by Charlie Roberts
I’ve had a very stressful life since my spouse passed away and Nathan Robeck was the amazing employee at the Prescott OneAZ branch who helped me navigate through our account! He went above and beyond the call of duty and was so kind and compassionate and helpful! I will be forever grateful for him and will recommend that OneAZ branch to my friends. Thank you Nathan!
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October 2023 by Marianna Lemapu
My sister and I came to the bank to create our first bank accounts with the help of our mom. We had an appt. with Susan Richey, she made the process very easy to understand and not intimidating at all. We enjoyed and appreciated the time she took to explain the whole process.
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October 2023 by Andre Carman
Teller was great. This rating reflects the credit union’s policy of not releasing funds on a check from a major and reputable insurance/financial company. Also, my deposit receipt noted that the reason for the hold was “new account relationship” even though I have been a member for over 10 years.
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October 2023 by Josalyn June
Sarah, Sydney, and Lynn are the best! This is by far my favorite location to go to for all my banking needs. Everyone there is so nice and helpful!
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October 2023 by Steve Ruiz
Nathan was absolutely great! Prompt,professional,friendly, and very informative!Taught us a few things on your phone app that I didn’t know and showed me how to use my “wallet” on my iPhone! It was a very positive meeting and Nathan is management worthy,HE CARES!!!I’ve been with 1AZ Credit Union for over 10 years and Nathan is my choice to work with!!!!!!See you soon Nathan,we need more help?
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September 2023 by Lori Sanchez
Nice branch office and staff are really friendly. We didn’t have an appointment to open a new account but were assisted right away. Nathan was very informative, helpful, and great personality. We’re happy we decided to bank with this credit union!
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September 2023 by Eugene Holum
Susan Richey was our personal banker and she resolved all of our banking issues. It included opening a new checking account to replace our old one. My wife and I really appreciate the personal touch.Eugene and Joan Holum
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August 2023 by C. Pauley
Nathan Robeck provided excellent service. I can’t say enough good things about his attitude, demeanor and kindness. He went an extra mile to help.
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August 2023 by Abby Espinoza
Susan did an amazing job assisting me. She was very patient and kind with answering all of my questions. Over a great experience with One Az Credit Union.
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August 2023 by The WolfPack
Susan was absolutely terrific at helping me set up a new account and making sure i had everything I needed in order. Her kindness definitely made me feel welcomed and appreciate all the help
