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November 2023 by Thomas Neely
Sam was so helpful and knew what was going on. Guided us on what needed to be done. Also helped get a phone fixed.
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October 2023 by Rosemary C.
T mobile in Prescott sucks they hire crooked people Can't get our refund back even though they owe it to us. They never once told us we needed to keep passwords to get it back What a bunch of crummy people If you all know what's good for you , you won't go to T Mobile Rosemary Carlson
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September 2023 by Mike Guyer
The first person I encountered did a great job of greeting me and informing me of the wait. The millennial that waited on me was rude and treated me like I was bothering him. To top it off I had to go back three times because he did not complete the job right the first or second time... I think it's time for me to switch to Verizon.
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September 2023 by Chelsea Hall
Unhappy with the service they offered. Extremely shady they changed my plan from a grandfathered plan to one of their other more expensive plans without the consent of the plan holder. Thank goodness I called their customer service to rectify the mistake that these people made. You would think a corporate store would be like this to hit their quota
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September 2023 by Liz Warfel
They were extremely helpful and nice. Took the time to go over everything and made sure we were good before we left. I will be back to this location again soon.
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August 2023 by Renee Malave
I just switched to T-Mobile and as soon as I went in they were all so nice, Austin & Dom were Amazing, Austin took over and was polite patient and knew how to listen. I had a lot of concerns, since I had 5 lines. I will refer 100%, they were wonderful.
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August 2023 by Evy Thais Holdsworth
I would have given them a 5 star. They can thank the last guy I saw for this. Sorry fellas. Had it not been for his attitude and him talking down at me that day, due to my over heating phone issue, you guys would still have your 5 star. I don't take kind to young men thinking that they can talk to me in such a manner and get away with it! See what happens! Too bad to. Cause even in spite of it all, I still referred someone to you almost right after this happened.
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July 2023 by Elaine Ricci
Kevin at t-mobile on Iron springs excellent, understanding, and compassionate! Go see him! Thank you tmobile for the easy switch!
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July 2023 by Leslee Toliver
Go see Larry!!! He's such a great rep for the company. Very knowledgeable, patient and most importantly honest! I was able to upgrade to a new plan, new phone and internet! He was even willing to break everything down in basic terms so I didn't get lost in translation somewhere.. great job kiddo. Thanks for you help
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July 2023 by Kelly Wells
Fast easy process to sign up for household Wi-Fi, I was in and out in less than 20 minutes. The salesman that helped me was very courteous, patient, and knowledgeable.
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June 2023 by G T
Larry was super awesome. Got the best deal. Set an appointment and even helped me a little earlier than scheduled. He laid out every plan for me and made sure I got what I needed not what they wanted me to have. Thank you Larry
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June 2023 by Garrett Tucker
Larry was super awesome. Got the best deal. Set an appointment and even helped me a little earlier than scheduled. He laid out every plan for me and made sure I got what I needed not what they wanted me to have. Thank you Larry
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June 2023 by Abby Griffith
Kevin helped us out today (6/20/23) he was amazing. Although we all had a ruff time with getting in touch with sprint, because we are apart of the handful of people still with them, soon to be switched over. He not only gave us many numbers to call because he does not have access to sprint accounts to no fault of his own. But helped us again after we had sat in the car on the phone for over and hour and got no where.
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May 2023 by tom boehm
This is about your website. Why don't you have easy access to what your daily hours are at the storefront? I am told that I have two or three more days to get my SIM card updated and the last time I went in there there was a long wait so I'm trying to plan and not having this information easily accessible is unacceptable.
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May 2023 by Mike V.
Larry Guzman spent aa full hour resolving issue(s) with my wife's phone. The problem resolution was not straightforward. .Larry did a great job getting to the root of the issue. Professional , courteous & friendly
