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November 2023 by Stone I.
I gave two stars instead of one because TW customer service is better than BevMo. The poor rating is 100 percent based on their handling and storage of beer. 90 percent of the beer sold here has been sitting at room temperature which doesn't really matter for macro beer products but good beer must be kept cold. Instead it's sitting on shelves which negatively affects the beer the longer it sits which brings me to gripe 2. All three six packs I tasted had very bad off flavors and I know these beers. Two hearted Rogue and Boneyard all tasted old and I had to dump them down the drain. When I did I noticed canned dates nearly a year old! Bad on me for not checking but shame on TW for not having a process for removing beer past six months old. I'll never buy beer here again.
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November 2023 by Gary H.
Tommy took his time to help us out, very knowledgeable and honest about the wine selection. Gound a great Syrah.
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November 2023 by Greg MacCauley
I prefer to go to total wine for it's selection. They have what seems like everything. It very clean. The price on what I buy tends to be better than other stores around.
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October 2023 by Mr. O.
Very helpful staff, clean and well organized. Too many options on some shelves, but that's a good thing.
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October 2023 by Chazz Layne
Friendly knowledgeable staff and a great selection, they're my go-to if I can't find it in a local shop.
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September 2023 by Chris Oz
The variety and selection of any Total Wine is amazing. This location had some unique stuff on the shelf that's hard to find. They had a hard to find bottle of Bookers as well as a difficult to find bottle of tequila, Casa Azul whisky barrel aged 9 yrs. Great selection!
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September 2023 by Honest Abe
Horrible experience here, the staff and mangment were extremely rude. The staff asked for my ID when I was checking out. After presenting them with my ID, they continued to harass me with more questions. After I answered the questions they refusing to serve me. I don’t know if the person is racist or what, but I had an extremely unpleasant experience here.
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September 2023 by Tom Zwirner
Very helpful staff and great selection. Quick check-out too.
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September 2023 by Shari King
Be wary of ordering online and picking up wine. I bought 8 bottles for my wine rack online. My husband picked them up. 2 of the 8 were minibar size. Why would they do that? Now I have to drive an hour one way to return them. I am not pleased with my experience.
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September 2023 by larry maass
Prices are good and employees are usually friendly and professional but the cashier today was a rude jerk who refused to even acknowledge me. I said hello and he ignored me, scanned my two bottles of bourbon and pointed to the credit card machine. I said thank you and again he did not say a word.
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August 2023 by JJB AZ
We have only been shopping here twice but were able to find what we were looking for. They have a huge selection of all types of alcohol. The name of the store is very appropriate. Every employee we have talked were also very helpful. Will continue to shop here.
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August 2023 by Deede S.
Super disappointed in the customer service here ! We get a seltzer in several other stores near Phoenix AZ . I have asked several times if they could order it .. They just immediately turn me down .. they say it's not available to order .. but yet all the other stores in larger cities carry it .. So sad !!
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July 2023 by Michael Lanier
Knowledgeable staff. Good service. The selection is vast with the best prices. Wine class is well worth the price and time. I drove 50 miles to attend. Richard is a walking encyclopedia when it comes to wine. Great job!
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July 2023 by Eric Stockhausen
This Total Wine location puts its customers first.Amazing knowledgeable and friendly staff.Also if you have a problem their customer service is top notch.We had an issue where a bottle top was defective and couldn't be opened.No questions asked just took care of us immediately and sent us on our way.This by far is one of the better Total Wines I have visited and I'll keep coming back.
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June 2023 by joanie adams
Love this store! So much selections to choose from and Every employee educated on everything from wines to unique blends of liquor. Try their brands too. I switched from Grey Goose to Veil vodka. I love all their brands!
