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February 2024 by Paulie Mcmanus
What a GREAT place!! Just took my Great Pyrenees in....first time here. They made us feel like family!! Will never take my pups anywhere else. Dr Coston is by far the best vet we've been to. I can not sing enough praise!! Thank you
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January 2024 by Laura Ashbrook
LOVE LOVE LOVE this vet practice, at every level you can think of!!!
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November 2023 by Haili Irene
I took my ferrets here to see Dr. Z for a second opinion yesterday. I was taking them to PAH but they simply know nothing about ferrets. Dr. Z is so kind and compassionate and my ferrets love him. The vet tech Kailey is absolutely wonderful as well! We had a wonderful experience and I am glad to say Dr. Z will be caring for my babies from here on out. Everyone in the office is kind and I am so thankful to have found such a wonderful vet for my babies.
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October 2023 by Debbie B.
Took our American Bully here today to get a second opinion on what could have been a very scary problem. Everyone was professional and kind. Dr. Coston examined her, explained things clearly, and eased our worries. We were pleasantly surprised that the bill was so reasonable compared to other vets in the area. Daisy Mae says thank you for the treats and goody bag!
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August 2023 by Brett S.
The staff is always fantastic at VCA, but Kailey was exceptional today with Mia. My dog is fearful of strangers and Kailey went out of way to make Mia feel comfortable today. Kudos to VCA for always striving to have the best staff possible.
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June 2023 by MIKE JOOONES
I brought my recently adopted GSD Ringo after an urgent care visit failed to address an infection. The staff there were professional, knowledgeable, caring and very considerate. The Doctor took her time examining and patiently explained everything to me. Within days after the visit my dog got better and is now 100%.The Doctor called me and followed up with sincere concern how he was doing. I HIGHLY recommend this clinic and will continue to seek future services. Thank you for fixing my buddy!
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May 2023 by Alyssa P.
I have so many nice things to say about VCA I honestly don't know where to start. I never walk out of here feeling rushed or like anything was missed with my babies, they are so knowledgeable and really take their time. Doctor Z recommended a surgery to help correct my cats inverted eyelids, Chito had been to 3 other vets before Dr Z (that knew of his special needs) and none of them thought anything could help him (one recommended plucking his eyelashes as a solution). Dr Z came up with a plan, explained it to us in detail, and made sure we were 100% comfortable before Chito went under for surgery, my sweet boys quality of life has improved drastically now that he doesn't have eyelashes constantly poking his eye. This was back about Nov 2022. And recently, we had tried a new vet closer to home for a spay on my younger cat, after some complications with her surgery I was a mess and decided to call VCA for a second opinion. I wish I remembered who I spoke with at the front desk, as well as the name of the tech that talked with me over the phone on 5/4, I believe it was Jennifer and Samantha (not 100% sure on the name of the tech, I apologize it was an emotional day), they were both so kind and made me feel heard after a horrible experience at the other vets office. After they recommended taking her to YEAH (also an amazing experience) VCA got her in the next day to do a follow up and establish care with Dr Coston, huge thank you to Brandy for making that happen.I cannot say thank you enough to the staff at VCA for their kindness and compassion for animals, so grateful for everything they do.
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February 2023 by Tammy Juels
We are so happy to have found VCA Thumb Butte Animal Hospital. We are new to the area and our 18 year old cat Rosie was not doing well at all and we called around to see if we could get in somewhere that same day, and VCA Thumb Butte took us within a few hours. Brandy was so helpful in getting us in that same morning. We saw the technician, Steven, and he was very good at his job and very kind and caring, realizing that I was kind a mess, knowing that Rosie was in pretty bad shape. Then we met Dr. Coston, and she very knowledgeable and was SO compassionate, and I just can't say enough good things. She helped me make a very difficult, but necessary decision that day. We have other pets and have definitely found our new Vet / Animal Hospital. Highly recommend this facility. The staff is absolutely SO wonderful.
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January 2023 by Hector M. Rivera, Sr.
He really loves his treatment at our Family's VCA Animal Hospital. The entire staff and veterinarians are professional very skilled and caring. In doggy talk... those were his words not ours. Right?, Comet. ?
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December 2022 by A Modern Maven
A vet clinic that tries to hustle you, does not tell you the prices of the visit until you check out, and is not very clean.I felt that my spouse was being hustled the first time he went for our puppies first "check up". The doctor wanted to do all these unnecessary added options.The Neuter alone was going to be $850, that does not include the "visit fee" He also felt uncomfortable by the doctors factual and rude demeanor. They did not even fill out his Immunization Record. When he went to check out, he was astonished by the big vet bill, which they did not inform him of anything during the visit. I went there for the second shot ( just the shot ) and VCA wanted to charge me for a $70 doctors visit just to administer a shot (5 way) you can get at Tractor Supply for $15 and do it yourself. Other Vets do not charge you for "the visit". If I could give 0 stars I would.
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December 2022 by Heidi Rockwell
Love bringing my Oliver here. They take good care of him!!
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December 2022 by cooper allen
The staff was fine but I thought it was very inappropriate how the doctor made me feel hustled! I brought my dog in to ask about her red eye. The doctor did an eye exam and did not inform me of the additional charge until he was finishing up the process. It was also in the form of a statement and not a question. I am the sole provider of three with a menial job that doesn't pay much so I was very frustrated with this extra $100 charge that was basically hustled out of me. Very unprofessional approach for a doctor, I was taken aback. Although I was very disappointed I was willing to work out a payment plan but they refused. So I refused to pay and left! They're unwilling to hear me out on the phone when I called about it even though I was totally cool, calm, and collected with them. The guy on the phone held his composure but was also very rude. Now they want to send me to collections and potentially Court for this $160 bill instead of improving the way they do business legally and how they treat their clients.
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December 2022 by Cooper A.
The staff was fine but I thought it was very inappropriate how the doctor made me feel hustled! I brought my dog in to ask about her red eye. The doctor did an eye exam and did not inform me of the additional charge until he was finishing up the process. It was also in the form of a statement and not a question. I am the sole provider of three with a menial job that doesn't pay much so I was very frustrated with this extra $100 charge that was basically hustled out of me. Very unprofessional approach for a doctor, I was taken aback. Although I was very disappointed I was willing to work out a payment plan but they refused. So I refused to pay and left! They're unwilling to hear me out on the phone when I called about it even though I was totally cool, calm, and collected with them. The guy on the phone held his composure but was also very rude. Now they want to send me to collections and potentially Court for this $160 bill instead of improving the way they do business legally and how they treat their clients.
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November 2022 by Bernard Hackett
VCA Thumb Butte Hospital is top drawer, true professionals. They love their profession and it shows in their care and love. There are vets that live closer but I will travel the hour and a half to get to the the best, VCA Thumb Butte Hospital.
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September 2022 by Elizabeth P.
Friendly and professional receptionist Brandy; office is clean, comfortable, and well managed; knowledgeable, thorough, and caring exam with vet tech & Dr Zahorecz-all my questions were answered. We were welcomed with a new patient pet package... very positive first impression!
