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November 2023 by Caren Seabeneck
Theron Wall of Wallick & Volk, Inc. in Prescott, AZ is my only go to person to obtain an escrow with. He got me into my present house over 6 years ago by using my business shop rent as income in order to help me qualify and later, instructed me on how to avoid refinance charges by recasting my loan.Theron has always been and still is readily available, even years after closing, and always thoroughly and expertly answers any questions, no matter how small. He creates amazingly informative videos and keeps in touch regularly with updated housing statistics. Theron makes it feel like I’m doing business with a loyal, trusted and caring friend.
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November 2023 by James Isaacson
Theron was very knowledgeable, did a great job of explaining our options, and was able to secure us the best possible loan in these times of high interest rates.
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September 2023 by Mike Randall
Theron Wall and his team did a great job helping us buy a new house. They are extremely professional. Communications is excellent. We highly recommend them.
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November 2022 by Charyn Fessler
Absolutely outstanding! Everyone at Wallick & Volk are very polite and professional. They got our loan done super fast and with no headaches! Rock stars! Definitely will use again!
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October 2022 by Trish Miller
I have been working with The Roush Team for over 10 years, both referring them business and doing my personal loans through them. I always know if Jim and Karen are on the file, my escrows will close on time and on my personal purchases I am going to get the best rate, best service, and one of a kind professionalism. Jim’s and Karen are an integral part of my business and I highly recommend them to anyone looking to make a home purchase of looking for a lender to help them build their business.
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October 2022 by Jeff Brandlin
We have done (2) loans and a refi with Wallick and Volk. We used Jim and Karen Roush and were extremely satisfied. They are very knowledgeable and have lots of creative approach to get clients into a loan. We will only use the Roush team for our loans moving forward. Keep up the great work.
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November 2021 by Barbara Hire
Run from this company. First they sold my phone number to loan sharks. So for the last 2 1/2 years I have been getting text messages at all hours of the night. Thousands of them. When I called their office to see if there was anything I could do the receptionist laughed and said good luck with that. Now their computers have been hacked. Anyone else is a better choice. This is a minus 5 star company.
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June 2021 by John Burke
First of all I would like to first start off by saying that I gave James Roush and Theron Wall every opportunity to do the right thing. My bad experience first started with Theron Wall. My wife and I were referred to him by a realtor who I won’t name at this time. When we contacted him about purchasing a new home in Prescott he sent us the application online. We spent 3-4 hours sending our information to him one night. That same night I sent Theron an email explaining I just raised my credit score quite a bit and could he please wait till I talked to him before he pulled my credit.He responded by saying that that’s not a problem but that it won’t affect my scores. The type of credit pull his company does does not affect my scores.The following day we made an appt. by phone which we confirmed with his secretary. Now besides the fact that he missed our confirmed meeting time isn’t important. But what is, is what happened next. When we finally were able to speak to Theron he decided to run our credit while on the phone with us. He explained because of our unique situation that he was not able to help us at this time. We were fine with that decision. When we finally said our goodbyes on the phone I immediately started getting alerts from all three credit bureaus on my phone. To my disgust, because of his hard inquiry, one of my scores dropped 42 points and each of the other two dropped 15 points each. I literally couldn’t believe what I was seeing. But there it was right in front of me. When I called Theron back he proceeded to tell me that that has never happened in 20 years of doing business. I assured him that it did because I was looking at my three credit reports that had all dropped because of his hard inquiry and that it said they wouldn’t be removed until June 2023.The next thing I did was notify his boss, James Roush. He explained a few things about credit and then told me that he was looking at my credit rating and that it was in the excellent range. I told him that it was before his employee did a hard inquiry on it but now it was terrible. He asked me to send him the email from Theron to which I did. Mr. Roush said he would investigate the matter and get back to me and never did or respond to my email. The one thing Mr. Roush said to do was to dispute the inquiries on my credit reports. You know, the one they ordered!
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October 2020 by ej85039a
Wow! Buying a home is the scariest thing any couple can do. Theresa Baca Williams made this process so easy. She was in constant contact with us, explained all of the details clearly and in simple terms (no jargon), and helped us get through the entire process without a hitch. I cannot give Theresa or W&V a higher recommendation! I will be telling all of our friends to contact Theresa for new homes and refinancing! A+++
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September 2020 by IC Pete
Theresa handled my mortgage application for purchase of a home in PV. She was extremely efficient, friendly, and thorough. She helped me lock a great rate with adequate time for the closing. Her communications skills are awesome; she kept me up to date during the entire process, and always explained exactly what was needed and when it was needed by. If I ever purchase another home, or choose to refinance in the future, I will absolutely go with Wallick & Volk. By the way, I did research competitive rates at other mortgage brokers and banks, especially the large online firms. Wallick & Volk's total closing costs, and available rates & points, were extremely competitive.
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September 2020 by Jackie Ruda
The Roush Team exceeded our expectations with our home buying process. We are first time home buyers and we always felt like we could ask any questions and get a answer. We are so happy to be in our first home. Thank you W&V!!
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August 2020 by Coleen Stivers
No masks even when requested of the manager previously. It’s concerning for the elderly lady at the front desk especially. Get your mortgage somewhere more considerate of your health.
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August 2020 by Bert Sieg
This is the second time we’ve used Theresa Baca-Williams for our mortgage needs. Her service the first time was outstanding so we went to her again.The second time was equally outstanding. She will be with you from start to finish. Her expertise and knowledge will answer any questions you may have.It will definitely be my go to if the need arises again.Give her a try, you won’t be disappointed.
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August 2020 by Marianne Hamilton
I recently had the pleasure of working with Theresa Baca Williams to secure a refinance of my home mortgage. She made the process very easy from beginning to end. She always promptly answered my texts and emails and she kept me updated on the progress of my loan. She was great! I would highly recommend Theresa for any of your home loan needs. M. Hamilton
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August 2020 by Dewey Levie
I just started the process with Theresa Baca a few days ago, we haven't got the deal done yet, but I am very confident that we will get there. I have been very impressed with her service and with her knowledge of the business. Wonderful to get to deal with a true experienced professional!
