-
October 2023 by Najmah Sadat
I got a flat tire halfway on a 4 hour roadtrip and thought I would have missed the event I was supposed to attend. I feel so fortunate to have stopped at this establishment for help! David was definitely the hero of the day!! He has a stoic, reassuring presence. Their shop seemed busy but he was able to fix our flat in less than an hour and back on the road faster than we imagined. Thank you so so much David! You are truly an angel!
-
October 2023 by mary mcavinchey
Person was extremely rude and condescending to us when we were in after hours the other night. He thought he knew what had happened to our tires and refused to try to fix them. He was so rude that the tow truck driver felt he needed to step in to help us. Unbelievable. When I went to pay he told me he knew people with way worse problems than we had. Which I thought was curious since we'd never met before and he couldn't possibly know what we had been through. I gave the two stars because he did change out the tires with new ones within about an hour. This person could use a little help in customer relations. Or find a job that doesn't need those skills.
-
October 2023 by Morganne A.
Very grateful we stopped by after noticing our tire pressure was lowering! David helped us get back on the road quickly and was very kind to us and our dog Smokie and kitty Widget!I highly recommend David's services!!! Thank you so much again!!!
-
October 2023 by Lisa H.
There are all kinds of reviews here for this place.This is my story and experience.We blew a tire some 20-miles past this spot. Where we were... was the middle of nowhere.. and i was calling around tire places to make sure i get towed to someone who has my tire size. Nobody, not one business.Since no one had my tire size and some would mention one guy who had my tire size but he was closed that day. Our tow truck said our insurance would only tow us to the closest place and this was it. On Yelp, it says they are opened till 6, when i called, the guy who answered seemed very inconvenienced by me and my asks- AND that they were closing at 5 today. It was 4 something- I was like- okay, so you are saying i gotta get there before 5. I could tell he was irritated that i was even considering coming but literally there was "No where" else to go. And my flatbed tow truck just arrived and was takinng me there anyways since they are the closest.I thought; get there, unload the car and put on the spare and drive "super slow" to the next big town. 100+ miles.We Get there- i jump into tow truck- who knows the guy and place he;s taking me and he's circling to figure out where to put my car. I go inside and it's dark and quiet and I am asking, "hello, hello? and this guy pops out from behind with big eyes, visibly irked that I am there and he's telling me that he's closing. He is turning and cursing and i am kind of frozen to his reaction manner. He says he's "closed up already- it's too late" and I said, "you said to get here before 5 and it was 15 minutes till." It was like a movie and really how he was acting put put a bit of fear in me. Not cool.He runs out frustrated- I think, he's wondering where my car has been put. A chill, quiet guy, from behind steps forward- I am apologizing,"i know you said you're closing early-i got here before 5pm. I see you guys are trying to get out of here. Can you just put on the spare and we;ll be out of here?"I didn't want to have an angry guy work on my car but this... is what it was- i just need the spare thrown on. It's 114 degrees and we have got to keep on moving.My car is on the side of the building. We empty the contents to - No spare tire! Doh! New Electric Car with no spare.We are stranded. There's nothing that can happen from this place or here today.Those guys leave and the calm guy mentions to my husband ~they can't have "every" size in stock, but he can put an order in by 7pm if we decide and he'd get it delivered in the morning from a tire delivery guy by 8am. Which we did do. Now what?!? we thought.Next thing, that chill guy calls my husband back and "was thinking do you need a ride? to a hotel?, there's really just one place so you should call and see if it's available and I could help you and your family with a ride over there."KINDNESS!! PREVAILS!!! This amazing guy saved us in a MOST thoughtful way. 114 degrees heat, we couldn't even think. We had a half bottle of water between 4 of us. By him giving us a ride and offering if we wanted to do a 2nd run of emptying the car..BLESS this LOVELY GUY! I want to say his name is David. We may travel the world over, here and there and really, the kindness of strangers that springs from an unlikely situation is just GOLD. Thank GOD for this guy! Good Juju for this guy, for this Great Deed. We were in a hotel and not schlepping stuff in the heat or sitting in the car figuring out what to do. He gave us food advice and he was spot on that tip too. The other guy had me fearful to even leave my car there and I would have left it at 1 star~ but this Kind Hearted soul restored my faith in humanity & his Customer Service. 4 stars! ~he went above and beyond.He called us in the morning when he had the new tires, estimated to us when it would be ready and the price was very fair for them being ordered and brought in. My Dealership later took a 2nd look before our long drive back and was like, Yea
-
September 2023 by A S
Some of the worst customer service I have EVER experienced. These guys know they are the only game in town and that's how they treat their customers. I walked in and told them I had a flat tire and their employees response was "and....?". I would have walked our right then, but as I said, there are no other options. I explained the situation to someone who was bothered by the fact he was being asked to do his job and get paid for it, he didn't ask me any questions, told me it would be at least and hour and took my keys, didn't look at my car, didn't ask my name, nothing. When I came back 45 min later, I was told they didn't have my tire in stock. Not their fault, but they could have figured that out with once look. When I asked if someone could be here to put a tire on after hours the response was hesitation and an "I guess", which left me with zero confidence anyone would return, although their website says 24hrs. Thankfully I was able to make other arrangements and didn't have to rely on them. I sincerely hope you don't get stuck here.
-
August 2023 by A Shelton
Some of the worst customer service I have EVER experienced. These guys know they are the only game in town and that's how they treat their customers. I walked in and told them I had a flat tire and their employees response was "and....?". I would have walked our right then, but as I said, there are no other options. I explained the situation to someone who was bothered by the fact he was being asked to do his job and get paid for it, he didn't ask me any questions, told me it would be at least and hour and took my keys, didn't look at my car, didn't ask my name, nothing. When I came back 45 min later, I was told they didn't have my tire in stock. Not their fault, but they could have figured that out with once look. When I asked if someone could be here to put a tire on after hours the response was hesitation and an "I guess", which left me with zero confidence anyone would return, although their website says 24hrs. Thankfully I was able to make other arrangements and didn't have to rely on them. I sincerely hope you don't get stuck here.
-
August 2023 by Chris Leedle
If you need tires while in Quartzsite this is the place to go. They went out of their way to help me when I had tire issues traveling on I-10. This happened on 8/1 as I was traveling from Mesa to Portland. I was driving behind a work truck in my RV flat towing my RAM 1500. The truck in front of me had a bucket of "stuff" fall out a spread across I-10. I didn't feel anything in my RV so I kept driving. A few miles later I was waved over by another driver and found my drivers side rear tire had blown and shredded, tesring up the side of the truck bed. I replaced the tire with the spare and continued my trip. About 2 miles east of Quartzsite I was again waved over and found my passenger rear tire had now blown and damaged that side of the truck. I had to have the truck towed to American Custom Tire after hours. I was able to contact American Custom Tire and let them know the truck was there and what happened. The next morning, they got my truck in right away. I went across the street for some breakfast while they worked on the truck. While there I received a call and they asked about putting on a couple of used tires as they did not have 2 new tires the size I needed. I was good with this as I am close to needing new tires. When I went to pick up the truck I was told that there was NO CHARGE. American Custom Tire did all this work and got me back on the road in a much better mindset than I was the night before. The rest of the trip went very smoothly and I have arranged to get my truck repaired.
-
August 2023 by Fred Mackinnon
Had a tire purchase today and some roadside service by the owner of this store. He's not the reason why this review is being put out, in fact if it were just him alone and not his shop foreman being involved this two-star review wouldn't be going up. In wanting some assistance with some paperwork on the tire purchase, the owner instructed to call his shop and the shop foreman answered. From the get-go of explaining what I was looking for from him he was belligerent mean and plain ornery. Not a shred of human decency was being provided let alone customer service. Luckily, The Man Who provided the bulk of the service, the owner provided me his cell phone number and he was called back and the issue was brought to his attention, hopefully training or replacement of this terrible shop foreman or manager happens soon because this is just plain unacceptable. The owner of this establishment probably doesn't know what's going on and he deserves better for his business, the United States was based on entrepreneurship and customer service and it's not happening for him.
-
August 2023 by Bump M.
Grabbed a mail in the hwy stopped at this place and the skinny dude named Robbie is the rudest tire customer service guy I've ever met.....walked in and immediately asked what did I want?!? not how could he help me the. told me I'm eating my lunch so it's gonna be at least 30 minutes before I do anything because I'm by myself which he wasn't cause someone else was ended up helping me....then came out when I was checking to see how f spare was same size and he said what are you doing and you can't change that tire here and I did everything in my power not to knock the 140lb guy out!!! Then the customer service guy who helped me (remember he said he was the only one) looked as if he was embarrassed and seen this guys act before and he was actually very helpful and nice. Didn't fox the tire and told the guy to charge me 20$ for putting spare on!?!? Wanted to give the 20$ to the guy who helped me.......would definitely not recommend this place right off the 10fwy In Quartzite AZJust glad I'd wasn't an elderly person or lady or someone's daughter....this guy Robbie was an absolute jerk!!!
-
August 2023 by Jessie K.
Bought a new (to me) RV, 31 ft, and was having nightmare with the tires, 3 valve stem and a blow out, needing to be in California the next night we stayed at the stagecoach motel and go to these folks first thing in the morning, the service was awesome and quick, the owner and employees were really nice and helpful, and the price was very reasonable, they got us on the road in with 2 new tires and all new valve stems customized to our tire setup. Shout out to the technician rigo, thanks for everything!
-
June 2023 by Jim W.
I had bad tire caused by failing leaf springs. They fixed them both. When it was discovered that the new springs were defective, I received a full refund for from American Custom Tire. I will visit them again if I need tired or repair.
-
June 2023 by Bradley J Wickstrom
We had an axel bearing grenade on our trailer. We were able to limp it into their shop. They were kind enough to let us pull our trailer into one of their bays and leave it overnight while I went to get parts. These guys are awesome and very reasonably priced. I would recommend them to anyone.
-
May 2023 by Victoria Brown
Heroes work here!! This place saved my entire road trip. I was driving alone for the day on the 10 HWY when the inner plastic lining started to fall down and off from underneath my car. I pulled into this shop in tears and didn’t know what to do. As a solo-traveler it was scary being stranded with my car inoperable because of the heavy fallen plastic that was now dragging on the ground. The staff were so kind, and were able to help calm me down and assured that they could help.They were busy, and it looked like they had appointments back to back. They said it would be just over an hour or so, but they could squeeze me in. In less time than that, they handed me my keys and said I was good to go. These heroes not only were able to do a quick patch job, but they also saved my entire trip and made sure I got back on the road safely.It’s because of their help and dedication to their job that I was able to continue on to my destination in one piece. I’ll never forget that. Thank you guys!
-
May 2023 by dennis “rj” penn
We threw a tread on one of our travel trailer tires just outside of Quartzite today. Made a call to Robbie at American Custom Tire and he not only got us in the same day but he also had the tires we needed. All this with a quick turnaround too. He truly saved our bacon and we won’t soon forget it. Many thanks!
-
April 2023 by Phyllis Albertz
Despite having a full day, Dave told me to bring in my car and he would look at it. He did, he ordered the tires and told me the price (very reasonable). Next day he got it done. I am 74, i have had 10 cars, new to junkers, so i have needed service every year from all types of shops. This one in Quartzsite is among the best. Trolls stop negative or false posts.
