-
July 2024 by Adam Walker
Nate was very attentive and friendly. Great team great store!
-
July 2024 by Trevor Davenport
I purchased a phone here the other day and while that transaction went well, it was the subsequent transactions that didn't. They were also super-pushy with the add-ons...which I hate. Anyone call sell you the goods but real customer service is how you take care of the customer afterwards.
Turns out, I needed to exchange the original purchase. When I went back the next day, I was told that only the original sales person could do the exchange/return. Literally no one else in the store was authorized to do the exchange/return! REALLY?! Of course the original sales person wouldn't be working for a couple days and I needed the exchange ASAP.
In frustration, I went to the corporate store in San Tan Mall and they were more than happy to help me with the exchange. They told me that this Queen Creek location is not a corporate store and does a horrible job when it comes to any follow up transactions like exchanges or plan changes. San Tan waived the activation of my new phone as an apology for the Queen Creek stores poor customer service.
Save yourself a trip and go to San Tan Mall - you'll only get jerked around if you purchase anything here.
-
June 2024 by Brian Mattson
Reggie was great helping me get my phone activated and running
-
June 2024 by Mark Tetzloff
Worst AT&T store I have been to
-
June 2024 by Brian DeLisio
In store experience was excellent! The rep was efficient and knowledgeable about the product and accessories. Smooth process
-
June 2024 by elisha Wright
Awful service walked into no greeting or acknowledgment. He lifted his head long enough to say he was going to bring boxes to the back asked what phone we wanted and never saw him again. We left and went to another location. The gentleman acted as if we were an interruption as there was nobody else in the store. Shameful really!
-
June 2024 by brody bunker
came in with an issue and they took care of it. Tyren was super helpful.
-
June 2024 by R Lyons
Great customer service
-
June 2024 by Regina Brizuela
Thank you Tyren! You were very Efficient and set everything up so quick! We Appreciate all you help us with!
-
June 2024 by McKenna Quai
Ben did a great job helping us! He greeted us and let us know he would be right with as he was helping another customer. He did a great job bouncing around a busy day! Very impressed!
-
May 2024 by Valentin Hernandez
Worked with Reggie at the store and he was very quick and helpful despite being the only person working
-
May 2024 by Kimberly Linford
I came into the store this morning wanting to add my husband’s old watch onto my plan for my son. I was told I needed the IMEI number to do this. I didn’t know it but said I’d get it and be back. No problem. Later this afternoon I returned to the store and met Reggie, the manager who helped me. He worked to get the watch added to my account but could not get the cellular to work on the watch. He had me call customer service and wait on hold to speak to someone. Odd I thought, as every other agent was making the phone calls on behalf of the customer in the store. After a 25 minute wait on hold I got through to a representative who told me that since I was a first net customer I could not add my son to my phone plan. She said I would have to switch my phone plan over to the AT&T basic plan and lose my first net discount to do this. I told her I was going to cancel the additional line as I didn’t want to switch and pay more. Reggie heard all of this as I was on speaker. I told him to go ahead and cancel the line since it wasn’t possible to add it. He told me he was unable to do that in the store and that I had to call back to have them do it. So frustrating as I had literally just hung up. I waited on hold for another 20 minutes to be told Reggie had full capabilities of canceling the line and most likely didn’t want to because it would mess with his metrics for the month. Such horrible customer service and from the manager at that. I’m considering switching from AT&T based on my experience today alone. Avoid this location and ask for a different rep if you end up with Reggie. He could have saved me two hours of time sitting there had he been knowledgeable about what is available to someone as a first net customer.
-
May 2024 by Donny Macias
Horrible People, Called them to check my online order and I was told they don't have an order even though My app says so. I told them don't be passive and was hung up on. Went to the store to ask about my order and was told I'm trespassing. Kids look like low life's. Avoid this store. I am in the process of escalating this issue to corporate
-
May 2024 by Justin Lambert
Still waiting on a response from the district manager or their care team. Calling the customer support gets me nowhere and now they seem to have gone silent.
-
April 2024 by Kade Powell
Reggie The manger of the store was so helpful and amazing to work with. The store was very clean and is nice environment!
